Afiniti vs. Verint Workforce Management
Afiniti vs. Verint Workforce Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Afiniti | N/A | Afiniti is an applied AI tool that analyzes demographic information and interpersonal behavior on call center calls to predict optimal customer/agent pairings, and route calls accordingly - a process the vendor refers to as Enterprise Behavioral Routing, or EBP. The vendor says that using EBP vs. a standard call center workforce optimization strategy based on wait time is more profitable, both in terms of revenue and cost-savings, and facilitates a better customer experience. | N/A | |
Verint Workforce Management | N/A | Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-sized to enterprise organizations. Verint aims to help its customers achieve: Lower costs by eliminating overstaffing and unnecessary overtime Reduced attrition rates and increased… | N/A |
Afiniti | Verint Workforce Management | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Verint offers a named user pricing model with SaaS and on-premise delivery methods. | ||||||||||||||
More Pricing Information |
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Workforce Management Software Features |
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Afiniti | Verint Workforce Management | |
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Small Businesses | 8x8 Contact Center Score 7.5 out of 10 | When I Work Score 9.1 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Paypro Workforce Management Score 9.6 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 8.7 out of 10 | Beeline Extended Workforce Platform Score 6.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Afiniti | Verint Workforce Management | |
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Likelihood to Recommend | - (0 ratings) | 8.9 (88 ratings) |
Likelihood to Renew | - (0 ratings) | 7.8 (12 ratings) |
Usability | - (0 ratings) | 6.9 (7 ratings) |
Support Rating | - (0 ratings) | 6.9 (5 ratings) |
In-Person Training | - (0 ratings) | 6.4 (1 ratings) |
Online Training | - (0 ratings) | 6.4 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.3 (5 ratings) |
Afiniti | Verint Workforce Management | |
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Likelihood to Recommend | Afiniti.com No answers on this topic | Verint |
Pros | Afiniti.com No answers on this topic | Verint |
Cons | Afiniti.com No answers on this topic | Verint |
Likelihood to Renew | Afiniti.com No answers on this topic | Verint |
Usability | Afiniti.com No answers on this topic | Verint |
Support Rating | Afiniti.com No answers on this topic | Verint |
In-Person Training | Afiniti.com No answers on this topic | Verint |
Online Training | Afiniti.com No answers on this topic | Verint |
Implementation Rating | Afiniti.com No answers on this topic | Verint |
Alternatives Considered | Afiniti.com No answers on this topic | Verint |
Return on Investment | Afiniti.com No answers on this topic | Verint |
ScreenShots | Verint Workforce Management Screenshots |