Airwallex vs. Visa Acceptance Solutions (CyberSource)

Airwallex is great for receiving payments from customers in other countries and where you make payments in other currencies.

Incentivized

This is the market leader for this service and a mid-sized organisation is unlikely to find a provider that can provide the same value for money. Once it is all set up, the process runs in the background with little involvement from our organisation. It means no customer card details are ever collected or stored on-site, reducing our compliance headache. A very large organisation or one with a very complex website may find it inadequate.

Incentivized

• Fast setup of bank accounts in different currencies.
• User management with roles and permissions that enable employees to use it.
• Fast easy setup of credit cards.
• Transferring money across currencies at low cost.

Incentivized

• Very reliable. Meets strict SLAs. Had quite a few problems in production.
• PCI compliant payment provider.
• Provides sandbox environments for engineers.

Incentivized

• Automated transaction failed emails
• Recurring credit card payments
• More fine grained credit card controls

Incentivized

• Cybersource should think to go for restfull api call. I am not sure if it exists because with DW it is Soap call.
• Cybersource should have some alerting mechanism where if certain auth declined in few mins, people get a notification to look.

Incentivized

Payoneer was more expensive for transfers and it was less featured than Airwallex.

Incentivized

Cybersource is a decent product but 2 things are driving us to look at others options. First is the lack of customer service. Every issue that requires help is dreaded as you know if will not be an easy process. This tags into the communication access with them. Multiple emails are generally required to get any response. There have been times when we requested information about PCI compliance that they never responded. Second is the cost savings with others processors. Currently we are leaning towards Elavon as their replacement.

Incentivized

• No monthly fees for local and foreign accounts.
• Save big on transaction fee too.
• Save on SaaS subscription in foreign currency.

Incentivized

• E-commerce could not function without being able to take a credit card, they provide this ability
• Fraud protection can stop a loss of many thousands of dollars a month.
• Ease of connecting to PayPal

Incentivized