Airwallex vs. Visa Acceptance Solutions (CyberSource)

Airwallex suits small to medium businesses that need to have transactions in multiple currencies. This can be as simple as a small business that pays for advertising with Facebook or paying for Saas platforms in USD.

Incentivized

Easy, stable, and effective financial data management and also excellent for multiple contacts management and easy to provide accurate reports on multiple payment processing and various project activities. The CyberSource features are simple and easy to custom their functionalities and even scheduling using the solution is an amazing and useful data visualization platform.

Incentivized

• Cross border payments
• Virtual Cards
• Payments

Incentivized

• They have built the connections to multiple card providers so that a retailer does not need to build the code for each one separately.
• The decision manager product catches and stops a lot of fraud from getting through and causing a large number or chargebacks.
• They also connect to PayPal making it easy to add them to any website as a payment method.

Incentivized

• Excellent payroll solution that enables one to pay multiple international accounts.
• Helps reach new markets with foreign currency accounts.
• It makes bookkeeping easy and sync capabilities.

Incentivized

• fees- competitive, but budget for them
• price transparency- it's hard to know exactly what you're being charged for. We are charged a small % of each incoming payment batch, so AR reconciliation is more difficult
• implementation- significant time and expertise required to get everything up and running smoothly

Incentivized

Payoneer was more expensive for transfers and it was less featured than Airwallex.

Incentivized

Cybersource is a decent product but 2 things are driving us to look at others options. First is the lack of customer service. Every issue that requires help is dreaded as you know if will not be an easy process. This tags into the communication access with them. Multiple emails are generally required to get any response. There have been times when we requested information about PCI compliance that they never responded. Second is the cost savings with others processors. Currently we are leaning towards Elavon as their replacement.

Incentivized

• Saved money on bank fees
• Saved money on FX transfers

Incentivized

• It has streamlined credit card processing for the whole organization
• Provides all the info we need to locate specific transactions and address issues accordingly

Incentivized