Ajelix Excel Assistant vs. Genesys DX (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ajelix Excel Assistant
Score 8.0 out of 10
N/A
Ajelix Excel Assistant helps write and explain formulas, translate spreadsheets in 28 languages and write scripts. Excel Assistant helps boost productivity for Excel users by providing assistance without requiring users to waste time searching for information online. Benefits of using Excel Assistant: User dashboard and advanced Excel add-in for the daily workflow. Correct formula syntax. Ajelix Assistant generates formulas with the correct brackets,…
$9.99
per month per user
Genesys DX (discontinued)
Score 10.0 out of 10
N/A
Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available.N/A
Pricing
Ajelix Excel AssistantGenesys DX (discontinued)
Editions & Modules
Free
$0
Custom Plan For Teams (Contact Team)
$0
Standard
$6
per month
No answers on this topic
Offerings
Pricing Offerings
Ajelix Excel AssistantGenesys DX (discontinued)
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Ajelix Excel AssistantGenesys DX (discontinued)
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Ajelix Excel AssistantGenesys DX (discontinued)
Small Businesses
Intercom
Intercom
Score 8.8 out of 10
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Qualified
Qualified
Score 9.6 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
LiveChat
LiveChat
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Ajelix Excel AssistantGenesys DX (discontinued)
Likelihood to Recommend
-
(0 ratings)
8.3
(53 ratings)
Usability
-
(0 ratings)
8.2
(20 ratings)
Support Rating
-
(0 ratings)
8.3
(21 ratings)
User Testimonials
Ajelix Excel AssistantGenesys DX (discontinued)
Likelihood to Recommend
Ajelix
No answers on this topic
Discontinued Products
The relationship building with the entire team at LMI from Sales, to the Account Manager to our Customer Relationship manager and their product Bold360 was excellent. They were always willing to listen to different ideas and try to make them work for us
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Pros
Ajelix
No answers on this topic
Discontinued Products
  • We’ve built our environment to scale globally and currently leveraging the platform in U.S., LATAM, BRAZIL, APAC, and EMEA.
  • Email integration with Outlook has helped channel emails to agents by skill set.
  • The knowledgebase has shared global articles, which are auto-translated to our fans who engage our brands based on their questions.
  • I want to add kudos to the support received from our Customer Success Manager and Technical Account Manager.
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Cons
Ajelix
No answers on this topic
Discontinued Products
  • Reporting capabilities. I think the dashboard and reporting tool could contain more details in terms of what data is visible and available to the user/administrator.
  • Native mobile applications to provide added support.
  • Improving the beta testing program to use new features before understanding whether the update can be pushed out without causing issues with the end-user.
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Usability
Ajelix
No answers on this topic
Discontinued Products
Day-to-day use of Bold360 AI (chatbot) use (reviewing new questions, adding new responses, tagging, etc.) is fairly simple, but utilizing more advanced features and custom channeling, etc. typically require escalation to developers and may require additional costs if you want help to implement
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Support Rating
Ajelix
No answers on this topic
Discontinued Products
Great customer support management provided by LogMeIn, which gives you a direct line with regular meetings with the company to make sure your implementation is a success. [The] account manager is always readily available as well for engagement. Opportunities though exist in a balance between professional services support and VIP support that can be improved upon more.
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Alternatives Considered
Ajelix
No answers on this topic
Discontinued Products
I used LivePerson in my previous company. It was the same as BoldChat in terms of being a standalone chat application. But when I started using Bold360, for the very first time I felt I'd found a tool that made chat a really good channel for communications.
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Return on Investment
Ajelix
No answers on this topic
Discontinued Products
  • Considerable saving on ticket deflection so return on investment
  • Saved on extra support engineer recruitment through self service
  • Enabled support engineers to concentrate on more complex customer issues as simple and semi-complex issues are generally dealt with through self service--so better quality of service for customers
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ScreenShots

Ajelix Excel Assistant Screenshots

Screenshot of Ajelix Excel add-in functionalityScreenshot of Ajelix Customer dashboardScreenshot of Ajelix Excel file translatorScreenshot of Excel formula generator