Genesys DX (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Genesys DX (discontinued)
Score 10.0 out of 10
N/A
Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available.N/A
Pricing
Genesys DX (discontinued)
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Genesys DX (discontinued)
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Genesys DX (discontinued)
Considered Both Products
Genesys DX (discontinued)
Chose Genesys DX (discontinued)
When comparing against other chat bot providers, we found the Bold360 user interface to be more user friendly on both the setup and customer facing sides.
Chose Genesys DX (discontinued)
Bold360 offers an increased level of customization in the following areas for almost the same price:
  • Reporting
  • Channeling to different agent groups
Chose Genesys DX (discontinued)
Userlike was a live-chat-only product, which we replaced with Bold360 because of the additional possibility of a pre-activated bot. When using live chat only, Userlike is as good as Bold360.
Chose Genesys DX (discontinued)
Oracle | IBM | Adobe
Chose Genesys DX (discontinued)
Each is unique in [its] own way but we wanted something powerful and easy for the people performing day-to-day tasks within it. We didn't want to always have to rely on IT to not only develop but also maintain the solution and therefore adding an unnecessary dependency on the …
Chose Genesys DX (discontinued)
Bold360 is flexible, fairly easy to integrate, and very much aimed at customer service, which made it an ideal fit.
Many other vendors don't have the customer-facing functionality of Bold360.
Chose Genesys DX (discontinued)
Increased our potential for scale and improved analytics, which helped drive more customer focus within our business.
Chose Genesys DX (discontinued)
I used LivePerson in my previous company. It was the same as BoldChat in terms of being a standalone chat application. But when I started using Bold360, for the very first time I felt I'd found a tool that made chat a really good channel for communications.
Chose Genesys DX (discontinued)
Bold360 is very comfortable to use and the look of the software always make us fresh and feel good to work.
Chose Genesys DX (discontinued)
I have not used other products.
Chose Genesys DX (discontinued)
We went with Bold360 because it fit our needs best, the cost was right, and the ease of use and implementation looked better to all of us than the competition. The web team knew of Bold360 by reputation. I liked the ease of use and the low time investment from an admin point …
Chose Genesys DX (discontinued)
Zendesk was selected after Bold360 for another segment of our websites. At the moment when we evaluated chat providers we had some basic chat needs/functions:
  • Reliability
  • Custom design options for chat windows/chat buttons
Chose Genesys DX (discontinued)
Boldchat has a lot more options thus making Boldchat more complicated to use than Bold360. But since Bold360 is a simpler system, it cannot do all the things that Boldchat can use. That is why we have not stopped using Boldchat. Our lesser experienced and part-time reps use the …
Chose Genesys DX (discontinued)
Ihelp was used prior to Bold360. Prior to Bold360 Frontier Communications utilized Bold for the past 2 years. Frontier Communications was a test center for Bold 360 December 2018 and were rewarded by being able to test and provide feedback prior to 360 activations. Management …
Chose Genesys DX (discontinued)
Bold360 ranks as easy to use, and provides instant communication.
Chose Genesys DX (discontinued)
We used Orcale prior to switching to the BoldChat Desktop Application Operator Client and then to Bold360. I have no other experience and can say that the BoldChat Desktop Application Operator Client although was tough to get used to, has become a comprehensive tool which I …
Chose Genesys DX (discontinued)
None that I can think of.
Top Pros
Top Cons
Best Alternatives
Genesys DX (discontinued)
Small Businesses
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies
Olark
Olark
Score 9.5 out of 10
Enterprises
LiveChat
LiveChat
Score 8.3 out of 10
All AlternativesView all alternatives
User Ratings
Genesys DX (discontinued)
Likelihood to Recommend
8.3
(53 ratings)
Usability
8.2
(20 ratings)
Support Rating
8.3
(21 ratings)
User Testimonials
Genesys DX (discontinued)
Likelihood to Recommend
Discontinued Products
The relationship building with the entire team at LMI from Sales, to the Account Manager to our Customer Relationship manager and their product Bold360 was excellent. They were always willing to listen to different ideas and try to make them work for us
Read full review
Pros
Discontinued Products
  • We’ve built our environment to scale globally and currently leveraging the platform in U.S., LATAM, BRAZIL, APAC, and EMEA.
  • Email integration with Outlook has helped channel emails to agents by skill set.
  • The knowledgebase has shared global articles, which are auto-translated to our fans who engage our brands based on their questions.
  • I want to add kudos to the support received from our Customer Success Manager and Technical Account Manager.
Read full review
Cons
Discontinued Products
  • Reporting capabilities. I think the dashboard and reporting tool could contain more details in terms of what data is visible and available to the user/administrator.
  • Native mobile applications to provide added support.
  • Improving the beta testing program to use new features before understanding whether the update can be pushed out without causing issues with the end-user.
Read full review
Usability
Discontinued Products
Day-to-day use of Bold360 AI (chatbot) use (reviewing new questions, adding new responses, tagging, etc.) is fairly simple, but utilizing more advanced features and custom channeling, etc. typically require escalation to developers and may require additional costs if you want help to implement
Read full review
Support Rating
Discontinued Products
Great customer support management provided by LogMeIn, which gives you a direct line with regular meetings with the company to make sure your implementation is a success. [The] account manager is always readily available as well for engagement. Opportunities though exist in a balance between professional services support and VIP support that can be improved upon more.
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Alternatives Considered
Discontinued Products
I used LivePerson in my previous company. It was the same as BoldChat in terms of being a standalone chat application. But when I started using Bold360, for the very first time I felt I'd found a tool that made chat a really good channel for communications.
Read full review
Return on Investment
Discontinued Products
  • Considerable saving on ticket deflection so return on investment
  • Saved on extra support engineer recruitment through self service
  • Enabled support engineers to concentrate on more complex customer issues as simple and semi-complex issues are generally dealt with through self service--so better quality of service for customers
Read full review
ScreenShots