OmniTouch Contact Center Standard Edition vs. Loop Returns

OmniTouch Contact Center Standard Edition

3 Reviews and Ratings

Loop Returns

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
OmniTouch	Score8 out of 10	N/A	Alcatel-Lucent presents the OmniTouch Contact Center Standard Edition as a scalable and reliable contact center solution for up to 7,000 agents, and for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities.	N/A
Loop Returns	Score8 out of 10	N/A	Loop Returns, headquartered in Columbus, Ohio, offers post-purchase experience software to support ecommerce merchants, which features tools to turn returns into exchanges, support reverse logistics, create custom return policies with workflows, or allow customers to keep items that cannot be restocked or resold.	N/A

Pricing

OmniTouch

Loop Returns

No answers on this topic

No answers on this topic

Pricing Offerings
OmniTouch	Loop Returns
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Best Alternatives
	OmniTouch	Loop Returns
Small Businesses	Zendesk Talk Score8.5 out of 10	MindTouch Score7 out of 10
Medium-sized Companies	Genesys Multicloud CX (discontinued) Score8 out of 10	Sogolytics Score9 out of 10
Enterprises	Bright Pattern Contact Center Score8.4 out of 10	Medallia Score8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	OmniTouch	Loop Returns
Likelihood to Recommend	- (0 ratings)	8.0 (1 ratings)

User Testimonials
	OmniTouch	Loop Returns
Likelihood to Recommend	Alcatel-Lucent Enterprise No answers on this topic	Loop Returns I highly recommend Loop Returns to anyone who is looking for a new returns platform. Their solution is fantastic and the service they provide is top notch. However, budget may be a concern for some businesses as they are more expensive than other solutions. I feel they largely justify the cost increase with their support, but not all companies will feel this way. Incentivized Verified User Read full review
Pros	Alcatel-Lucent Enterprise No answers on this topic	Loop Returns Very solid base features Great team & support Easy to use interface Incentivized Verified User Read full review
Cons	Alcatel-Lucent Enterprise No answers on this topic	Loop Returns Benchmarks by industry could be improved Shop Now recommendations could be smarter Price could be a bit lower Incentivized Verified User Read full review
Alternatives Considered	Alcatel-Lucent Enterprise No answers on this topic	Loop Returns Loop Returns had a better core feature set than Returnly, which is why we selected them - though Loop Returns has since acquired Returnly, so this point is more or less moot. Incentivized Verified User Read full review
Return on Investment	Alcatel-Lucent Enterprise No answers on this topic	Loop Returns Retained revenue exceeds costs every year Support team reduces stress on our team to ensure process is working Incentivized Verified User Read full review
ScreenShots