What is Loop Returns?

Loop Returns, headquartered in Columbus, Ohio, offers post-purchase experience software to support ecommerce merchants, which features tools to turn returns into exchanges, support reverse logistics, create custom return policies with workflows, or allow customers to keep items that cannot be restocked or resold.

Verified User

Director in Product Management (51-200 employees employees)

Use Cases and Deployment Scope

We use Loop Returns to maximize the efficiency of our returns process and to retain revenue through Shop features. Loop Returns is a very flexible tool that allows us to adjust flows and add messaging to ensure that our customers have the best returns experience possible - and that they shop with us again.

Pros

Very solid base features
Great team & support
Easy to use interface

Cons

Benchmarks by industry could be improved
Shop Now recommendations could be smarter
Price could be a bit lower

Most Important Features

Workflows allow us to customize returns experience based on criteria we set
Customizing experience based on events
Providing customers visibility into their return status

Return on Investment

Retained revenue exceeds costs every year
Support team reduces stress on our team to ensure process is working

Alternatives Considered

Returnly

Other Software Used

Shopify Plus, TrackJS, New Relic

Loop Returns