Skip to main content
TrustRadius
Loop Returns

Loop Returns

Overview

What is Loop Returns?

Loop Returns, headquartered in Columbus, Ohio, offers post-purchase experience software to support ecommerce merchants, which features tools to turn returns into exchanges, support reverse logistics, create custom return policies with workflows, or allow customers to keep items that cannot be…

Read more
Recent Reviews
Read all reviews

Reviewer Pros & Cons

View all pros & cons
Verified User
Director in Product Management
Retail Company, 51-200 employees
Return to navigation

Pricing

View all pricing
Loop Returns

Loop Returns

N/A
Unavailable

What is Loop Returns?

Loop Returns, headquartered in Columbus, Ohio, offers post-purchase experience software to support ecommerce merchants, which features tools to turn returns into exchanges, support reverse logistics, create custom return policies with workflows, or allow customers to keep items that cannot be…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

Zendesk Suite

Zendesk Suite

$55
per month agent
What is Zendesk Suite?

The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such…

NICE CXone

NICE CXone

$71
per month per user
What is NICE CXone?

NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management,…

Return to navigation

Product Details

What is Loop Returns?

Loop Returns, headquartered in Columbus, Ohio, offers post-purchase experience software to support ecommerce merchants, which features tools to turn returns into exchanges, support reverse logistics, create custom return policies with workflows, or allow customers to keep items that cannot be restocked or resold.

Loop Returns Integrations

Loop Returns Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(1)

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
November 01, 2023

Great Platform - If A Bit Pricey

Verified User
Director in Product Management
Retail Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Loop Returns to maximize the efficiency of our returns process and to retain revenue through Shop features. Loop Returns is a very flexible tool that allows us to adjust flows and add messaging to ensure that our customers have the best returns experience possible - and that they shop with us again.
Pros and Cons
  • Very solid base features
  • Great team & support
  • Easy to use interface
  • Benchmarks by industry could be improved
  • Shop Now recommendations could be smarter
  • Price could be a bit lower
Likelihood to Recommend
I highly recommend Loop Returns to anyone who is looking for a new returns platform. Their solution is fantastic and the service they provide is top notch. However, budget may be a concern for some businesses as they are more expensive than other solutions. I feel they largely justify the cost increase with their support, but not all companies will feel this way.
Most Important Features
  • Workflows allow us to customize returns experience based on criteria we set
  • Customizing experience based on events
  • Providing customers visibility into their return status
Loop Returns Feature Ratings
Customer experience management (7)
50%
5.0
Multi-channel customer feedback collection
60%
6.0
Product usage analytics
70%
7.0
Customer experience dashboard
70%
7.0
Customer journey mapping
70%
7.0
Churn risk scoring
40%
4.0
AI-powered recommendations
40%
4.0
Website A/B testing
N/A
N/A
Return on Investment
  • Retained revenue exceeds costs every year
  • Support team reduces stress on our team to ensure process is working
Alternatives Considered
Loop Returns had a better core feature set than Returnly, which is why we selected them - though Loop Returns has since acquired Returnly, so this point is more or less moot.
Other Software Used
Return to navigation