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Loop Returns

Loop Returns

Overview

What is Loop Returns?

Loop Returns, headquartered in Columbus, Ohio, offers post-purchase experience software to support ecommerce merchants, which features tools to turn returns into exchanges, support reverse logistics, create custom return policies with workflows, or allow customers to keep items that cannot be…

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Learn from top reviewers

Great Platform - If A Bit Pricey

Rating: 8 out of 10
November 1, 2023
IncentivizedVetted ReviewVerified User
We use Loop Returns to maximize the efficiency of our returns process and to retain revenue through Shop features. Loop Returns is a very flexible tool that allows us to adjus...
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Verified user
Director
Loop Returns6 years of experience
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Pricing

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Loop Returns

Loop Returns

N/A
Unavailable

What is Loop Returns?

Loop Returns, headquartered in Columbus, Ohio, offers post-purchase experience software to support ecommerce merchants, which features tools to turn returns into exchanges, support reverse logistics, create custom return policies with workflows, or allow customers to keep items that cannot be…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Loop Returns?

Loop Returns, headquartered in Columbus, Ohio, offers post-purchase experience software to support ecommerce merchants, which features tools to turn returns into exchanges, support reverse logistics, create custom return policies with workflows, or allow customers to keep items that cannot be restocked or resold.

Loop Returns Integrations

Loop Returns Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews From Top Reviewers

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(1-1 of 1)

Great Platform - If A Bit Pricey

Rating: 8 out of 10
Incentivized
November 01, 2023
Verified User
Director in Product Management
Retail Company, 51-200 employees
Vetted Review
Verified User
Loop Returns
6 years of experience
Use Cases and Deployment Scope
We use Loop Returns to maximize the efficiency of our returns process and to retain revenue through Shop features. Loop Returns is a very flexible tool that allows us to adjust flows and add messaging to ensure that our customers have the best returns experience possible - and that they shop with us again.
Pros
  • Very solid base features
  • Great team & support
  • Easy to use interface
Cons
  • Benchmarks by industry could be improved
  • Shop Now recommendations could be smarter
  • Price could be a bit lower
Likelihood to Recommend
I highly recommend Loop Returns to anyone who is looking for a new returns platform. Their solution is fantastic and the service they provide is top notch. However, budget may be a concern for some businesses as they are more expensive than other solutions. I feel they largely justify the cost increase with their support, but not all companies will feel this way.
Most Important Features
  • Workflows allow us to customize returns experience based on criteria we set
  • Customizing experience based on events
  • Providing customers visibility into their return status
Loop Returns Feature Ratings
Customer experience management (7)
50%
5.0
Multi-channel customer feedback collection
60%
6.0
Product usage analytics
70%
7.0
Customer experience dashboard
70%
7.0
Customer journey mapping
70%
7.0
Churn risk scoring
40%
4.0
AI-powered recommendations
40%
4.0
Website A/B testing
N/A
N/A
Return on Investment
  • Retained revenue exceeds costs every year
  • Support team reduces stress on our team to ensure process is working
Alternatives Considered
Loop Returns had a better core feature set than Returnly, which is why we selected them - though Loop Returns has since acquired Returnly, so this point is more or less moot.
Other Software Used
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