Item: Loop Returns
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use Loop Returns to maximize the efficiency of our returns process and to retain revenue through Shop features. Loop Returns is a very flexible tool that allows us to adjust flows and add messaging to ensure that our customers have the best returns experience possible - and that they shop with us again.

Pros and Cons

Very solid base features
Great team & support
Easy to use interface

Benchmarks by industry could be improved
Shop Now recommendations could be smarter
Price could be a bit lower

Most Important Features

Workflows allow us to customize returns experience based on criteria we set
Customizing experience based on events
Providing customers visibility into their return status

Return on Investment

Retained revenue exceeds costs every year
Support team reduces stress on our team to ensure process is working

Alternatives Considered

Returnly

Loop Returns had a better core feature set than Returnly, which is why we selected them - though Loop Returns has since acquired Returnly, so this point is more or less moot.

Key Insights

Do you think Loop Returns delivers good value for the price?

Not sure

Are you happy with Loop Returns's feature set?

Yes

Did Loop Returns live up to sales and marketing promises?

Yes

Did implementation of Loop Returns go as expected?

Yes

Would you buy Loop Returns again?

Yes

Other Software Used

Shopify Plus, TrackJS, New Relic

Likelihood to Recommend

I highly recommend Loop Returns to anyone who is looking for a new returns platform. Their solution is fantastic and the service they provide is top notch. However, budget may be a concern for some businesses as they are more expensive than other solutions. I feel they largely justify the cost increase with their support, but not all companies will feel this way.

Great Platform - If A Bit Pricey

Overall Satisfaction with Loop Returns