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Customers have found that conducting returns is much simpler and more efficient with this product. The return portal allows for effective …
Overview
What is Returnly?
Returnly provides digital return experiences for direct-to-consumer brands, helping customers to get the right item before returning the wrong one. Returnly also offers a turn-key solution around its financial technology that includes returns management tools as well as hosted…
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What is Returnly?
Returnly provides digital return experiences for direct-to-consumer brands, helping customers to get the right item before returning the wrong one. Returnly also offers a turn-key solution around its financial technology that includes returns management tools as well as hosted and fully brandable…
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Product Details
- About
- Integrations
- Tech Details
What is Returnly?
Returnly provides digital return experiences for direct-to-consumer brands, helping customers to get the right item before returning the wrong one. Returnly also offers a turn-key solution around its financial technology that includes returns management tools as well as hosted and fully brandable end-customer touchpoints like package tracking, online returns and exchanges and Green Returns.
Returnly Integrations
Returnly Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Customers have found that conducting returns is much simpler and more efficient with this product. The return portal allows for effective communication with customers throughout the return process, making it easier to track packages that are in transit. This has resolved the issue of manual and cumbersome returns processes. Additionally, customers appreciate the automated returns and instant credit feature, which not only simplifies the process but also encourages them to make additional purchases. This is particularly beneficial for those who may lack confidence in processing returns or struggle with printing return labels. With the option of Instant Credit after setting up a return, more customers are inclined to repurchase on the website, enhancing their overall experience. The product has truly made the return or exchange process effortless for customers.
Another key use case of this product is its ability to automate the return management process, eliminating the need for a dedicated customer service department to generate return labels. Customers have found that this automation streamlines the entire experience and reduces the chance for errors or delays. Furthermore, Returnly handles instances where customers fail to return the original items by sending them an invoice, ensuring that businesses are not at a loss due to non-returns. The product also goes above and beyond by automatically sending out new items when customers set up an exchange, increasing customer satisfaction and minimizing any inconvenience caused by the initial return. Overall, this product has proven to be a valuable tool in simplifying returns processes and maximizing customer satisfaction.
Easy to Use: Many users have found the platform easy to use for both customers and users on the back end. They have mentioned that it is simple to navigate, resulting in a smooth experience.
Self-Service Returns and Exchanges: Several reviewers have appreciated the self-service feature for returns and exchanges. Customers were able to initiate their own return or exchange, saving time and reducing the need for manual assistance.
Efficient Customer Support: A number of users have praised the quick response time from customer support when encountering any issues. This indicates that the support team has been efficient in addressing concerns and providing timely assistance.
Confusing Return Process: Some customers have expressed frustration and inconvenience with the process of charging for returning unacceptable products. They found it to be confusing, which resulted in difficulties and dissatisfaction.
Difficult Data Analysis: Customers have faced challenges in analyzing information due to the lack of easy logistics for comparing data provided by the analytics tools. This limitation hampers their ability to make informed business decisions and can lead to inefficiencies.
Inability to Override Returns: A user has raised concerns about the system's inability to override returns over 30 days without involving a manager. This lack of flexibility can cause delays and unnecessary escalations, impacting the efficiency of the return process.