OmniTouch Contact Center Standard Edition vs. NICE CXone
OmniTouch Contact Center Standard Edition vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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OmniTouch | N/A | Alcatel-Lucent presents the OmniTouch Contact Center Standard Edition as a scalable and reliable contact center solution for up to 7,000 agents, and for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities. | N/A | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
OmniTouch Contact Center Standard Edition | NICE CXone | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
OmniTouch Contact Center Standard Edition | NICE CXone | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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OmniTouch Contact Center Standard Edition | NICE CXone | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
OmniTouch Contact Center Standard Edition | NICE CXone | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.4 (24 ratings) |
Usability | - (0 ratings) | 8.3 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.9 (5 ratings) |
In-Person Training | - (0 ratings) | 3.1 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
OmniTouch Contact Center Standard Edition | NICE CXone | |
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Likelihood to Recommend | Alcatel-Lucent Enterprise No answers on this topic | NICE Systems |
Pros | Alcatel-Lucent Enterprise No answers on this topic | NICE Systems |
Cons | Alcatel-Lucent Enterprise No answers on this topic | NICE Systems |
Likelihood to Renew | Alcatel-Lucent Enterprise No answers on this topic | NICE Systems |
Usability | Alcatel-Lucent Enterprise No answers on this topic | NICE Systems |
Reliability and Availability | Alcatel-Lucent Enterprise No answers on this topic | NICE Systems |
Performance | Alcatel-Lucent Enterprise No answers on this topic | NICE Systems |
Support Rating | Alcatel-Lucent Enterprise No answers on this topic | NICE Systems |
In-Person Training | Alcatel-Lucent Enterprise No answers on this topic | NICE Systems |
Online Training | Alcatel-Lucent Enterprise No answers on this topic | NICE Systems |
Implementation Rating | Alcatel-Lucent Enterprise No answers on this topic | NICE Systems |
Alternatives Considered | Alcatel-Lucent Enterprise No answers on this topic | NICE Systems |
Scalability | Alcatel-Lucent Enterprise No answers on this topic | NICE Systems |
Return on Investment | Alcatel-Lucent Enterprise No answers on this topic | NICE Systems |
ScreenShots | NICE CXone Screenshots |