Alcatel-Lucent Rainbow vs. Avaya Communications API

The main "power" of Rainbow is the hybrid model, to mix traditional telephony and the new way of communicating
Rainbow is used in our company by "mobile" people who need to communicate easily with fixed telephones. For an emergency in a subway station, communications are very important and Rainbow provides everything we need for such communications.

The Avaya [One Cloud CPaaS (formerly Zang Cloud)] of course is very well suited for any business purpose where the automated sending or handing of SMS and voice conversations, but specifically being able to use the embedded "Voice Input" functionality allows you to combine Avaya CPaaS with Natural Language and AI with these multi channel inputs which brings the customer experience to another level!

Incentivized

• Hybrid communications
• Easy to use
• In permanent evolution
• Not expensive

• IVR
• Text to speech
• API Support

• Improve the "bubbles"
• Add more "traditional" phone features
• Improve the conference experiences

• Native high quality speech-to-text and text-to-speech capabilities.
• WebRTC voice, video.
• WhatsApp connectivity.

Avaya OneCloud CPaaS and Spaces Learning make it easy for learners, coaches, and teachers to connect with each other – providing an engaging and effective learning experience. The intuitive user experience, natural collaboration environment, and real-time communications tools empower virtual education that is simple, hybrid, and interactive. Imagine a day-in-the-life of Mark Rowland, a home-based customer service adviser at a large telecommunications company. Mark was recently scheduled for some customer support training, based on identified gaps in his job performance. Mark starts on the “My Classes” screen. The home page for each topic includes a live feed of announcements, learning-related posts, and other activity. The People panel displays a list of all participants and provides an indication of who is currently online. Mark clicks the ‘Join Virtual Classroom’ button to join the next Virtual Coaching Session. Mark meets with a coach and several peers in a live video collaboration environment. Next, Mark clicks the Chat tab and quickly says hi to the group. The coach shares his screen and begins walking the learners through the latest internet connection process for broadband routers. Afterwards, Mark notices that a recording of the session is now available in the Stream.

Avaya OneCloud CPaaS support has been excellent. Specifically:

• Onboarding new users (licensing)
• API integration support
• Client platform support for learners
• Seamless rollout of new features (and documentation)

Teams have better collaboration features than Rainbow, but for companies like the one I worked for, hybrid communication is essential and Teams can't provide all the phone features we need to work.
Rainbow does a good job for the people who work for our company

We have tried many other CPaaS platforms including Twilio, Telnyx, Nexmo, SignalWire and Bandwidth. The Avaya CPaaS has the richest set of available features combined with the most competitive pricing model!

Incentivized

• Gain of time
• Gain of money

• Time to market
• Improve customer service