Alcatel-Lucent Rainbow vs. Avaya Communications API

The main "power" of Rainbow is the hybrid model, to mix traditional telephony and the new way of communicating
Rainbow is used in our company by "mobile" people who need to communicate easily with fixed telephones. For an emergency in a subway station, communications are very important and Rainbow provides everything we need for such communications.

Following are ideal use case scenarios for Avaya OneCloud CPaaS:

• Agent Onboarding in Contact Centers – personalized digital transformation for contact center agents as part of a workforce management solution. Included in the Spaces Learning suite.
• Reskilling and Upskilling in BPO Enterprises – skills gap training and assessment for technical employees and salespeople. Included in the Spaces Learning suite.
• Virtual Classroom in Higher Education – integrated platform for educational content delivery, virtual lectures, small group projects, hands-on labs, and collaboration. Included in the Spaces Learning suite.
• Remote Development Collaboration for Engineering Teams – agile platform for remote coding and development, virtual scrum meetings, and real-time chat.

Following are use case scenarios where Avaya OneCloud CPaaS is less appropriate:

• Large Virtual Conference Events
• Consumer Social Media Gatherings

• Hybrid communications
• Easy to use
• In permanent evolution
• Not expensive

• Provides a simple well-designed API for 2-way texting.
• Enables us to manage multiple clients using a single account.
• Enables us to bill our clients and monitor their usage easily.
• Provides rapid setup of numbers and easy scripting of programmatic responses.

• Improve the "bubbles"
• Add more "traditional" phone features
• Improve the conference experiences

• By adding the ability to add sub-users to an account.
• By adding the ability to redact certain aspects of the logs.

Incentivized

We were able to achieve the objectives of the integration we wanted to create in a short timeframe with a minimum of development needed.

Avaya OneCloud CPaaS support has been excellent. Specifically:

• Onboarding new users (licensing)
• API integration support
• Client platform support for learners
• Seamless rollout of new features (and documentation)

Teams have better collaboration features than Rainbow, but for companies like the one I worked for, hybrid communication is essential and Teams can't provide all the phone features we need to work.
Rainbow does a good job for the people who work for our company

We have tried many other CPaaS platforms including Twilio, Telnyx, Nexmo, SignalWire and Bandwidth. The Avaya CPaaS has the richest set of available features combined with the most competitive pricing model!

Incentivized

• Gain of time
• Gain of money

• Automating the IVR creation gives our business a new dimension.