ECI Software Solutions offers printer management software for managed print service (MPS) providers. Their Printanista remote device monitoring technology collects critical printing data from an unlimited number of devices.
The accuracy of the data on our machines is helpful, as it builds trust with the client and steers the relationship in a positive direction. As we introduce tools to clients, some may work better for larger organizations than for smaller ones, and tier levels can help clients use the tool to its full potential.
It allows me to gather and organize meter data in relevant and useful ways. It works very well with MS Excel spreadsheets.
It provides complete meter data so that you can provide your Sales dept. with enough useful information so that eventual upgrade proposals can be constructed. It also provides real information that tells how much print volume may or may not have to suggest changes to a customer fleet of printers.
It is also simple enough for customers with smaller printer fleets so that you can isolate certain areas of the meter data that may prove useful in certain applications.
The helpdesk and support is useless. I literally know more about the product than they do.
The onsites and connection to central is unreliable. We have to hire an extra employee just to keep this running.
The programers don't think about or test the patches the push out. Onistes break after they update central
Some machines will show up in the MIB walk but wont actually show up on the device page. Thier solution is to create a new account. They don't have the technical capacity to figure out why it is doing this.
Just a very unreliable product that we have multiple tickets a week open that they seem to never be able to resolve
Printanista doesn't do much differently from other products in the same class. They are all relatively easy to deploy and monitor print levels. Most of the time, the printer readings are accurate and allow you to make sure a customer's print environment is running smoothly. Printanista works about the same amount of time as a Printix application.
