Alibaba Mail vs Zoho Mail

• Email management
• Secure system
• Built-in features
• Easy integration

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• Alerts to admins and users when mail box storage is close to full.
• Downtime is almost non existent and has been reliable in the 2 years we have used it.
• Managing user accounts via mobile app or web browser is simple once you get the hang of it.

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• UI could be better
• Integration
• Mobile support
• In-app support

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• Navigating around the admin menus is annoying. You can't sort alphabetically or by anything really. Where most programs you can click a header to sort, Zoho Mail does not contain this functionality. You have to sort through your users page by page until you find who you are looking for.
• Unblocking users is a common occurrence because of the extremely sensitive rules they have in place server side. They claim no mass marketing but we have several salesmen who have to send the same invoice and information to multiple people within our company and they constantly get marked as spam, blocked, then I have to unblock them.
• Things are named strangely in the back end. There is something similar to Google's filtering for promotional emails and social emails that Zoho has tried to implement, but it is on by default and cannot be shut off for everyone in one fell swoop. You have to have every single user log into the web portal to disable "streams" or emails that Zoho decides fits a certain criteria will skip the inbox and show up in a folder called "Notifications" or "Messages" and it took a very long time for my users to get used to needing to search this additional set of folders.

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• Secure system
• Reduced cost as other ESPs were costlier
• Enhanced productivity
• Saves time

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• We have saved a lot of money using Zoho over our previous provider for essentially the same functionality. We went from our ISP hosting our email which had insanely small storage per user and constantly had issues with delivery and are now paying less and getting the same or more in return.
• I have had to train employees on what to look out for as emails bounce back often and if one email is sent to many users, one failed email address will stop all recipients from receiving the communication.
• The alerts are awesome for storage capacity and allows users to manage their own inboxes and mail clients BEFORE the capacity is reached to avoid missing emails.

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