What users are saying about
4 Ratings
45 Ratings
4 Ratings
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Score 8.5 out of 100
45 Ratings
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Score 8.9 out of 100

Feature Set Ratings

  • Alibaba Mail and Zoho Mail are tied in 1 feature set: Secure Email Gateway

Secure Email Gateway

8.7

Alibaba Mail

87%
8.7

Zoho Mail

87%
Zoho Mail ranks higher in 5/7 features

Anti-malware

9.0
90%
1 Rating
9.5
95%
4 Ratings

Cusomizability

9.0
90%
1 Rating
8.7
87%
4 Ratings

Data Loss Protection

9.0
90%
1 Rating
9.0
90%
3 Ratings

Threat Detection

9.0
90%
1 Rating
9.0
90%
3 Ratings

Sandboxing

9.0
90%
1 Rating
7.0
70%
3 Ratings

End-to-End Encryption

8.0
80%
1 Rating
9.1
91%
4 Ratings

Management Tools

8.0
80%
1 Rating
8.6
86%
4 Ratings

Attribute Ratings

  • Zoho Mail is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Alibaba Mail

90%
1 Rating
9.6

Zoho Mail

96%
4 Ratings

Support Rating

Alibaba Mail

N/A
0 Ratings
9.0

Zoho Mail

90%
1 Rating

Likelihood to Recommend

Alibaba Mail

Alibaba Mail is well suited for email management and is very well suited for us. It has many good features that are important, like being secure, and tools like the integrated calendar, which is useful for seeing schedules, availability, and scheduling meetings or events accordingly. Another quite important thing is that it offers a collaborative software solution.
Anonymous | TrustRadius Reviewer

Zoho Mail

If you don't have a huge budget and want something that works with minor quirks here and there then Zoho Mail is definitely something you should look into. For half the price of Google G Suite or Office account you get 5GB of storage per user and can send up to 25MB emails without restrictions. Great for small businesses in my opinion.I have had some issues with their spam filter, but we use SpamTitan and just shut off the one that comes with Zoho Mail. Zoho's spam filter isn't horrible but you should definitely use something in addition or instead of what comes with Zoho.
Benjamin Jeffrey | TrustRadius Reviewer

Pros

Alibaba Mail

  • Email management
  • Secure system
  • Built-in features
  • Easy integration
Anonymous | TrustRadius Reviewer

Zoho Mail

  • Its easy to use in Mobile
  • A fresher can easily use
  • Super admin pannel is also easy to use
Vipul Yadav | TrustRadius Reviewer

Cons

Alibaba Mail

  • UI could be better
  • Integration
  • Mobile support
  • In-app support
Anonymous | TrustRadius Reviewer

Zoho Mail

  • When receiving an email with images that are not displayed automatically, you have to activate this function manually. It is a bit uncomfortable, I would prefer that it be activated automatically
  • The filter to search for information is not very accurate and unfriendly
  • The way to manage the storage capacity and to buy more space for the mail is not very friendly
Tribett Requena | TrustRadius Reviewer

Pricing Details

Alibaba Mail

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Alibaba Mail Editions & Modules

Additional Pricing Details

Zoho Mail

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$1 per user/per month

Zoho Mail Editions & Modules

Edition
Mail Lite$11
Mail Premium$41
Workplace$31
  1. per user/per month
Additional Pricing Details

Support Rating

Alibaba Mail

No score
No answers yet
No answers on this topic

Zoho Mail

Zoho Mail 9.0
Based on 1 answer
I have spoken with Zoho several times and their support is always friendly and helpful. I have always been asked for security pins and codes when seeking assistance which helps me to feel my accounts are secure and I have never had to wait on hold to speak with someone for more than 5 minutes. They always seem to have someone available to help. If you call asking for instructions on how to do something they gladly walk you through the process and if you just need something done and don't have time to do it yourself they will happily customize whatever you need without you having to spend all day with it.
Benjamin Jeffrey | TrustRadius Reviewer

Alternatives Considered

Alibaba Mail

Not applicable, as we went for Alibaba Mail on recommendations.
Anonymous | TrustRadius Reviewer

Zoho Mail

• We were using MailsDaddy for little time since it does not have the adequate functionalities to address the business problems we have or improve the quality of collaborative work between departments.• The main reason we decided to implement Zoho Mail. It is because this service is much more complete than any of the ones currently on the market. It is perfect for teamwork and increases the fluidity of collaborative work between departments.
Tommy Parker | TrustRadius Reviewer

Return on Investment

Alibaba Mail

  • Secure system
  • Reduced cost as other ESPs were costlier
  • Enhanced productivity
  • Saves time
Anonymous | TrustRadius Reviewer

Zoho Mail

  • as is said before i have not taken paid version of Zoho
  • but for my use i have not seen any issues and no glitch
Vipul Yadav | TrustRadius Reviewer

Screenshots

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