What users are saying about
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 4 reviews and ratings
45 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 45 reviews and ratings
Feature Set Ratings
- Alibaba Mail and Zoho Mail are tied in 1 feature set: Secure Email Gateway
Secure Email Gateway
8.7
Alibaba Mail
87%
8.7
Zoho Mail
87%
Zoho Mail ranks higher in 5/7 features
Zoho Mail ranks higher in 5/7 features
Anti-malware
9.0
90%
1 Rating
9.5
95%
4 Ratings
Cusomizability
9.0
90%
1 Rating
8.7
87%
4 Ratings
Data Loss Protection
9.0
90%
1 Rating
9.0
90%
3 Ratings
Threat Detection
9.0
90%
1 Rating
9.0
90%
3 Ratings
Sandboxing
9.0
90%
1 Rating
7.0
70%
3 Ratings
End-to-End Encryption
8.0
80%
1 Rating
9.1
91%
4 Ratings
Management Tools
8.0
80%
1 Rating
8.6
86%
4 Ratings
Attribute Ratings
- Zoho Mail is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.0
Alibaba Mail
90%
1 Rating
9.6
Zoho Mail
96%
4 Ratings
Support Rating
Alibaba Mail
N/A
0 Ratings
9.0
Zoho Mail
90%
1 Rating
Likelihood to Recommend
Alibaba Mail
Alibaba Mail is well suited for email management and is very well suited for us. It has many good features that are important, like being secure, and tools like the integrated calendar, which is useful for seeing schedules, availability, and scheduling meetings or events accordingly. Another quite important thing is that it offers a collaborative software solution.

Verified User
Team Lead in Finance and Accounting
Banking Company, 201-500 employeesZoho Mail
If you don't have a huge budget and want something that works with minor quirks here and there then Zoho Mail is definitely something you should look into. For half the price of Google G Suite or Office account you get 5GB of storage per user and can send up to 25MB emails without restrictions. Great for small businesses in my opinion.I have had some issues with their spam filter, but we use SpamTitan and just shut off the one that comes with Zoho Mail. Zoho's spam filter isn't horrible but you should definitely use something in addition or instead of what comes with Zoho.
Director of Information Technology
M & M Golf Cars, LLCRetail, 51-200 employees
Pros
Alibaba Mail
- Email management
- Secure system
- Built-in features
- Easy integration

Verified User
Team Lead in Finance and Accounting
Banking Company, 201-500 employeesZoho Mail
- Its easy to use in Mobile
- A fresher can easily use
- Super admin pannel is also easy to use
SEO Executive
NMG TechnologiesInternet, 51-200 employees
Cons
Alibaba Mail
- UI could be better
- Integration
- Mobile support
- In-app support

Verified User
Team Lead in Finance and Accounting
Banking Company, 201-500 employeesZoho Mail
- When receiving an email with images that are not displayed automatically, you have to activate this function manually. It is a bit uncomfortable, I would prefer that it be activated automatically
- The filter to search for information is not very accurate and unfriendly
- The way to manage the storage capacity and to buy more space for the mail is not very friendly
Operational and Commercial Manager
Todo DigitalInformation Technology & Services, 1-10 employees
Pricing Details
Alibaba Mail
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Alibaba Mail Editions & Modules
—
Additional Pricing Details
—Zoho Mail
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$1 per user/per month
Zoho Mail Editions & Modules
Edition
Mail Lite | $11 |
---|---|
Mail Premium | $41 |
Workplace | $31 |
- per user/per month
Additional Pricing Details
—Support Rating
Alibaba Mail
No score
No answers yet
No answers on this topic
Zoho Mail
Zoho Mail 9.0
Based on 1 answer
I have spoken with Zoho several times and their support is always friendly and helpful. I have always been asked for security pins and codes when seeking assistance which helps me to feel my accounts are secure and I have never had to wait on hold to speak with someone for more than 5 minutes. They always seem to have someone available to help. If you call asking for instructions on how to do something they gladly walk you through the process and if you just need something done and don't have time to do it yourself they will happily customize whatever you need without you having to spend all day with it.
Director of Information Technology
M & M Golf Cars, LLCRetail, 51-200 employees
Alternatives Considered
Alibaba Mail
Not applicable, as we went for Alibaba Mail on recommendations.

Verified User
Team Lead in Finance and Accounting
Banking Company, 201-500 employeesZoho Mail
⢠We were using MailsDaddy for little time since it does not have the adequate functionalities to address the business problems we have or improve the quality of collaborative work between departments.⢠The main reason we decided to implement Zoho Mail. It is because this service is much more complete than any of the ones currently on the market. It is perfect for teamwork and increases the fluidity of collaborative work between departments.
Management Consultant
Westinghouse Electric CompanyOil & Energy, 10,001+ employees
Return on Investment
Alibaba Mail
- Secure system
- Reduced cost as other ESPs were costlier
- Enhanced productivity
- Saves time

Verified User
Team Lead in Finance and Accounting
Banking Company, 201-500 employeesZoho Mail
- as is said before i have not taken paid version of Zoho
- but for my use i have not seen any issues and no glitch
SEO Executive
NMG TechnologiesInternet, 51-200 employees