Zoho Mail

Zoho Mail

About TrustRadius Scoring
Score 9.1 out of 100
Zoho Mail

Overview

Recent Reviews

Reviewer Pros & Cons

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Pricing

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Mail Lite

$1

Cloud
per user/per month

Workplace

$3

Cloud
per user/per month

Mail Premium

$4

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.zoho.com/mail/zohomail…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Zoho Mail?

Zoho Mail, a secure, business-oriented email service that includes collaboration and communication features.

Unique and custom email address

Helps to increase brand visibility and credibility with a custom email address using a company domain name. Add multiple domains, users, and alias addresses for a single user, all under the same organization.

An inbox with a suite of apps

Zoho Mail provides an integrated calendar to manage events, contacts to manage personal and official acquaintances, tasks to manage workload, notes, and bookmarks to track necessary webpages, directly from the inbox, helping the user become more productive.

Integrations

In addition to integrations within Zoho applications, Zoho Mail also supports third-party integrations, and enables users to create their own with Zoho Mail's code-free Developer Space.

Modern collaboration tools for a modern inbox

Make conversations more productive with Zoho Mail's collaboration features. With Zoho Mail Streams, a social media-style integration platform, users can collaborate with colleagues by @ tagging them in emails, folders, and drafts and avoid the hassle of email forwarding.

Admin Console for centralized management

Make sure users conform to a company's policies by centrally managing all emails. Give access to only a select set of users to manage an organization's password policies, user management, email delivery, and retention, among other things. Zoho Mail also offers extensive audit logs and other reports to help track administrator operations.

Secure migration tools

Its migration tools are designed to help you bring all data from your previous email service in the easiest and fastest way possible. Are you using Google Workspace or Office 365? Migrate with just one-click and sit back. If you want to check the status of your migration, Zoho Mail allows you to track the progress of your switch in real-time.

Enterprise features

While Zoho Mail offers normal email service, like out of office settings and custom email signatures, it also provides enterprise-ready email that is scalable and customizable. It also comes with S/MIME, Huge Attachments capabilities, White Labeling, Spam Processing, and others features.

It also features an offline mode and mobile apps in addition to desktop app. Zoho Mail Lite—the Zoho Mail Desktop App, is available for Mac, Windows, and Linux operating systems.

Take your emailing experience to the next level with Zoho Mail.



Zoho Mail Features

Secure Email Gateway Features

  • Supported: Anti-malware
  • Supported: Cusomizability
  • Supported: Data Loss Protection
  • Supported: Threat Detection
  • Supported: End-to-End Encryption
  • Supported: Management Tools

Additional Features

  • Supported: Collaboration
  • Supported: email sharing
  • Supported: smart filters
  • Supported: user management
  • Supported: Two-factor authentication
  • Supported: Email policies
  • Supported: Mobile apps

Zoho Mail Screenshots

All in one viewCalendarTaskNotesContact managementInstant ChatZoho Mail Streams

Zoho Mail Video

Zoho Mail provides secure email service with integrated calendar, tasks, and notes for businesses and enterprises. The feature-rich email interface enables teams to collaborate better around email with social media styled sharing, @mentioning and commenting abilities. The adva...
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Zoho Mail Competitors

Zoho Mail Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish, German, Deutsch, Nederlands, Chinese, Hindi, Japanese, Italian, Portugues, Nepali, Russian, Vietnamese, Turkish, Korean, Arabic, Polish etc..

Comparisons

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Frequently Asked Questions

What is Zoho Mail?

Zoho offers their business email suite, which includes Calendar, Tasks, Notes, and Contacts bundled with an inbox.

What is Zoho Mail's best feature?

Reviewers rate Anti-malware highest, with a score of 9.7.

Who uses Zoho Mail?

The most common users of Zoho Mail are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (38)

Ratings

Reviews

(1-3 of 3)
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Tribett Requena | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoho mail is the main communication tool used by our company as a corporate email provider. We use it daily to exchange communications with the commercial domain. It helps us to keep in touch at all times with internal and external clients.
  • Set up your domain to have a professional account
  • Administration and management of information through cards and labels
  • When receiving an email with images that are not displayed automatically, you have to activate this function manually. It is a bit uncomfortable, I would prefer that it be activated automatically
  • The filter to search for information is not very accurate and unfriendly
  • The way to manage the storage capacity and to buy more space for the mail is not very friendly
Zoho mail is perfect for small businesses to manage corporate email accounts for their team. It allows you to keep in touch with internal and external customers. It is easy to configure and manage, an ideal application for entrepreneurs and small businesses. It may not be suitable for large companies where they have a high volume of collaborating users.
Tommy Parker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
• We currently use [Zoho Mail], in order to have a better professional presence and thus when necessary to send emails and newsletters. Give a better impression on our clients. In addition, we also use this tool to allow the entire organization to share items and communicate fluently within the Zoho inbox.

• This service is implemented in all departments of our company. Since it is necessary for each individual to have their own personalized email address and thus give a better impression to customers and our company.

•The first commercial problem that this email service is solving is that it allows us to have a better professional presence and thus have greater credibility regarding our services and products.
  • I really like that there is a free version in which a single user can be created. It is really useful because it allows you to evaluate each characteristic of the service without having to buy it.
  • I also really like the visual aspect of the inbox, which is partially customizable. Because you can make small changes such as changing the color, the language, and among other things.
  • One of the biggest problems zoho mail has. It is that MX, SPF and DKIM records are never perfectly placed the first time you try to configure them. Whether you do them manually or automatically, something unexpected always happens.
  • Another negative aspect of this service. Is that when you receive a message with some type of image incorporated, it is not displayed correctly and a notification appears within the email that says Show now once you activate them is that the image is displayed correctly. I would like it to be activated automatically instead of manually. Although it is a minor problem.
• The best scenario to use [Zoho Mail] would be in order to answer any doubt or question that a client has about our services or products.

• A bad scenario would be to do it for a personal and not a professional purpose.
Benjamin Jeffrey | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Zoho Mail across our entire organization. We are able to host our mail with a pretty easy-to-use interface for admins to deal with spam, audit logs, etc. in a centralized location. If a user forgets a password it's pretty simple to reset it from my mobile phone quickly to keep downtime to a minimum. The pricing for what you get is pretty outstanding so we can add or remove emails as needed without a large hit to the budget.
  • Alerts to admins and users when mail box storage is close to full.
  • Downtime is almost non existent and has been reliable in the 2 years we have used it.
  • Managing user accounts via mobile app or web browser is simple once you get the hang of it.
  • Navigating around the admin menus is annoying. You can't sort alphabetically or by anything really. Where most programs you can click a header to sort, Zoho Mail does not contain this functionality. You have to sort through your users page by page until you find who you are looking for.
  • Unblocking users is a common occurrence because of the extremely sensitive rules they have in place server side. They claim no mass marketing but we have several salesmen who have to send the same invoice and information to multiple people within our company and they constantly get marked as spam, blocked, then I have to unblock them.
  • Things are named strangely in the back end. There is something similar to Google's filtering for promotional emails and social emails that Zoho has tried to implement, but it is on by default and cannot be shut off for everyone in one fell swoop. You have to have every single user log into the web portal to disable "streams" or emails that Zoho decides fits a certain criteria will skip the inbox and show up in a folder called "Notifications" or "Messages" and it took a very long time for my users to get used to needing to search this additional set of folders.
If you don't have a huge budget and want something that works with minor quirks here and there then Zoho Mail is definitely something you should look into. For half the price of Google G Suite or Office account you get 5GB of storage per user and can send up to 25MB emails without restrictions. Great for small businesses in my opinion.

I have had some issues with their spam filter, but we use SpamTitan and just shut off the one that comes with Zoho Mail. Zoho's spam filter isn't horrible but you should definitely use something in addition or instead of what comes with Zoho.
I have spoken with Zoho several times and their support is always friendly and helpful. I have always been asked for security pins and codes when seeking assistance which helps me to feel my accounts are secure and I have never had to wait on hold to speak with someone for more than 5 minutes. They always seem to have someone available to help. If you call asking for instructions on how to do something they gladly walk you through the process and if you just need something done and don't have time to do it yourself they will happily customize whatever you need without you having to spend all day with it.