What users are saying about
21 Ratings
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Score 7.9 out of 100
168 Ratings
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Score 7 out of 100

Likelihood to Recommend

AlienVault OSSIM

If this is your first experience with a SIEM, this one can get you started. Take the time to learn the ins and outs of the product and you'll most likely be satisfied with it if your company is an SMB. If you need compliance reports, OSSIM is too small for you, you'll need to go with USM or USM Anywhere.
Ivan Montilla Miralles | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

The BMC remedy perfectly fits the need of an IT department following the ITIL service management standards in any industry. It can also be used in facilities management and operations management. I do not recommend it for managing banking and financial institution operations or supply chain and logistics operations.I have personally used it at 2 different large scale IT departments operating in the higher education sector.
Timothy Sawah | TrustRadius Reviewer

Feature Rating Comparison

Security Information and Event Management (SIEM)

AlienVault OSSIM
7.6
BMC Helix ITSM (Remedy)
Centralized event and log data collection
AlienVault OSSIM
8.3
BMC Helix ITSM (Remedy)
Correlation
AlienVault OSSIM
7.3
BMC Helix ITSM (Remedy)
Event and log normalization
AlienVault OSSIM
7.0
BMC Helix ITSM (Remedy)
Deployment flexibility
AlienVault OSSIM
7.7
BMC Helix ITSM (Remedy)
Integration with Identity and Access Management Tools
AlienVault OSSIM
8.9
BMC Helix ITSM (Remedy)
Custom dashboards and views
AlienVault OSSIM
6.1
BMC Helix ITSM (Remedy)
Host and network-based intrusion detection
AlienVault OSSIM
8.1
BMC Helix ITSM (Remedy)

Incident and problem management

AlienVault OSSIM
BMC Helix ITSM (Remedy)
8.1
Organize and prioritize service tickets
AlienVault OSSIM
BMC Helix ITSM (Remedy)
9.2
Expert directory
AlienVault OSSIM
BMC Helix ITSM (Remedy)
7.5
Service restoration
AlienVault OSSIM
BMC Helix ITSM (Remedy)
9.2
Self-service tools
AlienVault OSSIM
BMC Helix ITSM (Remedy)
8.0
Subscription-based notifications
AlienVault OSSIM
BMC Helix ITSM (Remedy)
7.7
ITSM collaboration and documentation
AlienVault OSSIM
BMC Helix ITSM (Remedy)
7.3
ITSM reports and dashboards
AlienVault OSSIM
BMC Helix ITSM (Remedy)
8.1

ITSM asset management

AlienVault OSSIM
BMC Helix ITSM (Remedy)
8.0
Configuration mangement
AlienVault OSSIM
BMC Helix ITSM (Remedy)
8.4
Asset management dashboard
AlienVault OSSIM
BMC Helix ITSM (Remedy)
8.2
Policy and contract enforcement
AlienVault OSSIM
BMC Helix ITSM (Remedy)
7.4

Change management

AlienVault OSSIM
BMC Helix ITSM (Remedy)
8.7
Change requests repository
AlienVault OSSIM
BMC Helix ITSM (Remedy)
8.8
Change calendar
AlienVault OSSIM
BMC Helix ITSM (Remedy)
8.9
Service-level management
AlienVault OSSIM
BMC Helix ITSM (Remedy)
8.4

Pros

AlienVault OSSIM

  • Asset discovery. Once installed in a centric, network-accessible server, OSSIM can poll all your endpoints with common protocols (SSH, SNMP, WMI) to detect and discover site-wide assets to monitor. You only need to group them by your own criteria once added to the product.
  • SIEM Event Correlation. You can define quite complex correlation rules to detect possible suspicious or malicious actions or attempts in your network, in order to categorize them as real threats or as false positives, thus streamlining your risk assessment and management.
  • Ease of installation. The entire AlienVault OSSIM is self-contained in an ISO file, which can be burned into a DVD or just mounted in your server of choice (physical or virtual) for deployment. The installation process is automated and quote verbosed, with options for static IP, email messaging and others.
  • Ease of access. Being AlienVault OSSIM a self-contained appliance, it can be accessed via web by any device that supports a web browser, being that desktops, workstation, mobile devices, etc. The OSSIM dashboard and other features are automatically rearranged to adapt to the particular device being in use.
Jose Quintero | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

  • Remedy is great for housing much of the ITIL process in one System: if you want a complete package with every bell and every whistle, Remedy is for you
  • Remedy breaks down the functions of ITIL into "consoles": separate areas of the System, that allow one to focus on Changes, Incidents, Assets, etc
  • The interface is VERY compatible with legacy web browser tech: The last surviving member of the browser wars is still the favorite for remedy users: IE 11
Anonymous | TrustRadius Reviewer

Cons

AlienVault OSSIM

  • The reports are clunky and a bit tedious to parse through.
  • Sometimes there's so much noise it's hard to tell what a true positive is. There are lots of false ones that trigger alerts but are normal behavior in many environments.
John Keenan | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

  • Expandability is limited and once you make certain customizations the upgrade process can become difficult or impossible
  • Relationships between Configuration Items and Changes is clunky and difficult to setup/maintain
  • Service Desk functionality is not as robust as other tools and does not allow for easy configurations/customizations
Anonymous | TrustRadius Reviewer

Likelihood to Renew

AlienVault OSSIM

No score
No answers yet
No answers on this topic

BMC Helix ITSM (Remedy)

BMC Helix ITSM (Remedy) 9.0
Based on 5 answers
We have been customers of BMC for well over 7 years now and our corporation is tightly integrated with BMC and multiple solutions they offer us.
Shayne Froelich | TrustRadius Reviewer

Usability

AlienVault OSSIM

AlienVault OSSIM 8.0
Based on 1 answer
AlienVault OSSIM is far easy to use and manage - provided you know what you're doing. As any SIEM application, there is some background knowledge required in order to take advantage of the product's functionalities, such as the log correlation and analysis. Other than that, the application is quite usable and robust.
Jose Quintero | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

BMC Helix ITSM (Remedy) 6.5
Based on 3 answers
At least Remedy is all contained in a single platform, so the interface is consistent. Also, the most heavily performed functions are generally usable. However, to use some of the more advanced modules can be a bit more cumbersome (such as Change Management and CMDB (Not Including ADDM)). So, overall BMC Remedy ITSM is better than some applications like CA SDM or HP SM, but not quite on par with ServiceNow.
Lee Cullom | TrustRadius Reviewer

Support Rating

AlienVault OSSIM

AlienVault OSSIM 8.0
Based on 4 answers
AlienVault OSSIM support has been very good. I have not had an issue that they were not able to quickly identify and provide a fix for. They are very quick to respond to open cases and are very knowledgeable in the product, which makes troubleshooting issues fast and solutions are provided quickly.
Laurie Keith | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

BMC Helix ITSM (Remedy) 7.9
Based on 12 answers
The support is good in overall resolving the issues and even in the deployment phase. We are able to use it in production without any trained in-house engineer as the support team gets the job done. We can say that experts completed the deployment for us, and now it is functional.
Anonymous | TrustRadius Reviewer

Implementation Rating

AlienVault OSSIM

No score
No answers yet
No answers on this topic

BMC Helix ITSM (Remedy)

BMC Helix ITSM (Remedy) 6.6
Based on 2 answers
Satisfied because I didn't have to do it!
Travis Sirmon | TrustRadius Reviewer

Alternatives Considered

AlienVault OSSIM

Best bang for the buck. Darktrace did not perform even close to AlienVault. I ran them concurrently. AlienVault consistently found issues that Darktrace didn't pick up, and the Darktrace incidents were false positives. At one point, Darktrace stated I had 2,000 servers and I have 112.FortiSIEM is an awesome package but it's more then I need (or can afford). I would need to add staff, for at least the first year or so, just to get it setup and configured correctly.
Matthew Frederickson | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

I used Salesforce case Management system which is a powerful tool where we can automate many things that we can't do in BMC Remedy. I do suggest to introduce Escalation Management system within BMC remedy so that most of the clients might utilize. I haven't used any other tools which will track the incidents or tickets.
Mallesh Kanakam | TrustRadius Reviewer

Scalability

AlienVault OSSIM

No score
No answers yet
No answers on this topic

BMC Helix ITSM (Remedy)

BMC Helix ITSM (Remedy) 8.0
Based on 1 answer
Again, always room for improvement, but a very stable product none-the-less.
Travis Sirmon | TrustRadius Reviewer

Return on Investment

AlienVault OSSIM

  • The only investment here is setting it up and I think seeing it's performance it's a fantastic tool and has a great positive ROI!
Anonymous | TrustRadius Reviewer

BMC Helix ITSM (Remedy)

  • Identifying trends quickly is a big deal and gets people back to work quickly.
  • The identifying trends is a big deal but it's useless if you do not have the capability to notify support staff. BMC/Remedy/ITSM has a very reliable notification system and is very customization.
  • The fact that BMC/Remedy/ITSM is customized for every need and is able to create standalone applications, helps ROI.
  • I have seen companies and the government spend millions of dollars on applications for very specify jobs, that BMC/Remedy/ITSM could do by customizing ITSM or creating a standalone Remedy application at a fraction of the cost. Plus there is no need to pay for support for the other application.
Martin Rockwell &quot;Rocky&quot; | TrustRadius Reviewer

Pricing Details

AlienVault OSSIM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BMC Helix ITSM (Remedy)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AlienVault OSSIM
8.1
BMC Helix ITSM (Remedy)
8.2

Likelihood to Renew

AlienVault OSSIM
BMC Helix ITSM (Remedy)
9.0

Usability

AlienVault OSSIM
8.0
BMC Helix ITSM (Remedy)
6.5

Support Rating

AlienVault OSSIM
8.0
BMC Helix ITSM (Remedy)
7.9

Implementation Rating

AlienVault OSSIM
BMC Helix ITSM (Remedy)
6.6

Scalability

AlienVault OSSIM
BMC Helix ITSM (Remedy)
8.0

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