Allstream SIP Trunking vs. Lumen Next-Gen Voice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Allstream SIP Trunking
Score 0.0 out of 10
N/A
Allstream offers SIP Trunking, allowing business to merge voice and data into a single IP network.N/A
Lumen Next-Gen Voice
Score 6.2 out of 10
N/A
Lumen Next-Gen Voice offers cloud calling and business voice solutions that use VoIP (Voice over Internet Protocol) to transmit calls over the internet. Lumen Next-Generation Voice Services provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage the company's network footprint in the U.S., EMEA and LATAM to provide more than a point solution for customers solving for operational and efficiency challenges. Calls supported: Enterprise Long…
$8
per month (12-month term required) per concurrent call path
Pricing
Allstream SIP TrunkingLumen Next-Gen Voice
Editions & Modules
No answers on this topic
Lumen Cloud Voice - Essentials
starting at $11.50
per month (minimum 60 mo term) per user (minimum 250 users)
Lumen Cloud Voice - Plus
starting at $17.50
per month (minimum 60 mo term) per user (minimum 250 users)
Lumen Cloud Voice - Premium
starting at $22.50
per month (minimum 60-month term) per user (minimum 250 users)
Lumen Cloud Voice - Specialty Lines
starting at $47.50
per month (minimum 60-month term) per user (minimum 250 users)
Lumen Voice Complete (SIP Trunking)
starting at $8
per month (12-month term required) per concurrent call path
Offerings
Pricing Offerings
Allstream SIP TrunkingLumen Next-Gen Voice
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNext‑Generation 9‑1‑1 available as an add-on (custom pricing).
More Pricing Information
Best Alternatives
Allstream SIP TrunkingLumen Next-Gen Voice
Small Businesses
Broadvoice | GoContact
Broadvoice | GoContact
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 7.6 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 8.1 out of 10
CloudTalk
CloudTalk
Score 7.6 out of 10
Enterprises

No answers on this topic

Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Allstream SIP TrunkingLumen Next-Gen Voice
Likelihood to Recommend
-
(0 ratings)
7.4
(7 ratings)
Support Rating
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
Allstream SIP TrunkingLumen Next-Gen Voice
Likelihood to Recommend
Allstream
No answers on this topic
Lumen Technologies
CenturyLink SIP is an acceptable solution if you have an on-prem PBX (ShoreTel, Mitel, etc) that accepts SIP. I have found a better solution is to run two different carriers through SD-WAN (such as Bigleaf or Velocloud MSR) and use a provider like BCMOne (formerly NexVortex) to manage the SIP.
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Pros
Allstream
No answers on this topic
Lumen Technologies
  • Reliable service
  • Supports wide range of key features
  • They do have high levels of support where you can receive real answers
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Cons
Allstream
No answers on this topic
Lumen Technologies
  • Lumen-Centurylink has suffered from many noticeable outages in the last few years - this is a blow to their reputation that they still have to recover from.
  • Lumen-CenturyLink does not peer well enough with OTHER carriers - they depend on their own network to give you SIP, which means less true redundancy.
  • Lumen-CenturyLink needs a better customer portal/interface to handle failover, see the real-time status, etc.
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Support Rating
Allstream
No answers on this topic
Lumen Technologies
SIP service support is definitely improving. A few years ago I would have rated them a 2. Now a 7. But, Lumen still needs a better portal experience to report and see a real-time status. Also to manage SIP failover functions in a WYSIWIG/GUI interface. When Lumen's network breaks in a larger outage, there are long hold times and support is not good.
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Alternatives Considered
Allstream
No answers on this topic
Lumen Technologies
CenturyLink [Enterprise Voice SIP] was the incumbent, so switching providers, particularly for our HQ was an overwhelming task for our small team. We did migrate from the legacy CenturyLink voice product EIPT to the new Voice Complete solution as well as upgrade our US and UK circuits along with a hardware upgrade of the managed PE routers in each location. We also decided to implement RingCentral in one of our very small international branches but the lack of features is problematic. We still have T1 service in our other international branches but are looking to go full cloud SaaS PBX there, likely through Microsoft Teams, which we already use for messaging. There are some complexities, as we can't port our numbers directly yet and need to set up an additional CUBE router for SIP. Eventually we hope to get to fully SaaS via Teams.
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Return on Investment
Allstream
No answers on this topic
Lumen Technologies
  • Faster learning
  • Increased numbers of calls
  • Organization of calls
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ScreenShots