Lumen Next-Gen Voice

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Lumen Next-Gen Voice	Score 6.2 out of 10	N/A	Lumen Next-Gen Voice offers cloud calling and business voice solutions that use VoIP (Voice over Internet Protocol) to transmit calls over the internet. Lumen Next-Generation Voice Services provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage the company's network footprint in the U.S., EMEA and LATAM to provide more than a point solution for customers solving for operational and efficiency challenges. Calls supported: Enterprise Long…	$8 per month (12-month term required) per concurrent call path

Pricing

Editions & Modules

Lumen Cloud Voice - Essentials: starting at $11.50
per month (minimum 60 mo term) per user (minimum 250 users)
Lumen Cloud Voice - Plus: starting at $17.50
per month (minimum 60 mo term) per user (minimum 250 users)
Lumen Cloud Voice - Premium: starting at $22.50
per month (minimum 60-month term) per user (minimum 250 users)
Lumen Cloud Voice - Specialty Lines: starting at $47.50
per month (minimum 60-month term) per user (minimum 250 users)
Lumen Voice Complete (SIP Trunking): starting at $8
per month (12-month term required) per concurrent call path

Offerings

Pricing Offerings
Lumen Next-Gen Voice
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

Next‑Generation 9‑1‑1 available as an add-on (custom pricing).

More Pricing Information

Community Pulse
	Lumen Next-Gen Voice
Considered Both Products	Lumen Next-Gen Voice Verified User Employee Chose Lumen Next-Gen Voice In terms of comparisons between CenturyLink Enterprises Voice SIP and Flowroute would be the display and formats. In my opinion, CenturyLink has an easier format and can make a difference when it comes to inbound and outbound calls. Of course, every company has its pros and … Incentivized Helpful? EO Edgard Ocampo IT system Admin Chose Lumen Next-Gen Voice I feel like you get better value for your dollar here. They always will let you know if there is a promotion going on or if they have a discounted rate depending on the number of users that you have in your environment. They also make it easy to negotiate rather than having to … Incentivized Helpful? SS Scott Sundby CTO (Chief Technical Officer) Chose Lumen Next-Gen Voice I have found a better solution is to run two different carriers through SD-WAN (such as Bigleaf or Velocloud MSR) and use a provider like BCMOne (formerly NexVortex) to manage the SIP. BCMOne/Nexvortex is an AWESOME SIP provider with better planning, deployment, and technical … Incentivized Helpful? Verified User Engineer Chose Lumen Next-Gen Voice CenturyLink [Enterprise Voice SIP] was the incumbent, so switching providers, particularly for our HQ was an overwhelming task for our small team. We did migrate from the legacy CenturyLink voice product EIPT to the new Voice Complete solution as well as upgrade our US and UK … Incentivized Helpful? Craig Nichols Devops Engineer Chose Lumen Next-Gen Voice We use them all together for different reasons. I would much prefer the support and portal of Bandwidth and Voxbone, but have Lumen in the mix may help me rest better at night. Incentivized Helpful? Verified User Manager Chose Lumen Next-Gen Voice Compared to ATT and Verizon, we have gotten much better uptime and pricing is better as well. There is much less red tape when placing orders or getting quotes. Real, actual support is also much closer to the customer, rather than being full of AI assistants and off-shore … Incentivized Helpful? Verified User Manager Chose Lumen Next-Gen Voice CenturyLink was the only provider we were able to secure services through at our location. Incentivized Helpful?

Best Alternatives
	Lumen Next-Gen Voice
Small Businesses	CloudTalk Score 7.6 out of 10
Medium-sized Companies	CloudTalk Score 7.6 out of 10
Enterprises	Cisco Unified Communications Manager (Call Manager) Score 8.9 out of 10
All Alternatives	View all alternatives

User Ratings
	Lumen Next-Gen Voice
Likelihood to Recommend	7.4 (7 ratings)
Support Rating	7.0 (1 ratings)

User Testimonials
	Lumen Next-Gen Voice
Likelihood to Recommend	Lumen Technologies CenturyLink SIP is an acceptable solution if you have an on-prem PBX (ShoreTel, Mitel, etc) that accepts SIP. I have found a better solution is to run two different carriers through SD-WAN (such as Bigleaf or Velocloud MSR) and use a provider like BCMOne (formerly NexVortex) to manage the SIP. Incentivized SS Scott Sundby CTO (Chief Technical Officer) Read full review
Pros	Lumen Technologies Reliable service Supports wide range of key features They do have high levels of support where you can receive real answers Incentivized Craig Nichols Devops Engineer Read full review
Cons	Lumen Technologies Lumen-Centurylink has suffered from many noticeable outages in the last few years - this is a blow to their reputation that they still have to recover from. Lumen-CenturyLink does not peer well enough with OTHER carriers - they depend on their own network to give you SIP, which means less true redundancy. Lumen-CenturyLink needs a better customer portal/interface to handle failover, see the real-time status, etc. Incentivized SS Scott Sundby CTO (Chief Technical Officer) Read full review
Support Rating	Lumen Technologies SIP service support is definitely improving. A few years ago I would have rated them a 2. Now a 7. But, Lumen still needs a better portal experience to report and see a real-time status. Also to manage SIP failover functions in a WYSIWIG/GUI interface. When Lumen's network breaks in a larger outage, there are long hold times and support is not good. Incentivized SS Scott Sundby CTO (Chief Technical Officer) Read full review
Alternatives Considered	Lumen Technologies CenturyLink [Enterprise Voice SIP] was the incumbent, so switching providers, particularly for our HQ was an overwhelming task for our small team. We did migrate from the legacy CenturyLink voice product EIPT to the new Voice Complete solution as well as upgrade our US and UK circuits along with a hardware upgrade of the managed PE routers in each location. We also decided to implement RingCentral in one of our very small international branches but the lack of features is problematic. We still have T1 service in our other international branches but are looking to go full cloud SaaS PBX there, likely through Microsoft Teams, which we already use for messaging. There are some complexities, as we can't port our numbers directly yet and need to set up an additional CUBE router for SIP. Eventually we hope to get to fully SaaS via Teams. Incentivized Verified User Anonymous Read full review
Return on Investment	Lumen Technologies Faster learning Increased numbers of calls Organization of calls Incentivized Verified User Anonymous Read full review
ScreenShots