RingCentral Reviews

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Score 8.0 out of 101

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Reviews (1-25 of 48)

Tristan Dobbs profile photo
Score 5 out of 10
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RingCentral is our current VoIP provider and telecommunications system. It is used by employees to make and take calls, by our support team to route calls and act as a group, by our operations team to route and forward calls as well as collect using a group number, and by sales to make outbound calls.
  • RingCentral service is solid and resilient to issues.
  • RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
  • RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.
  • RingCentral keeps pushing people to a user interface that couldn't be less helpful. It is a "collaboration" platform that is fundamentally useless and to get to the actual softphone is sometimes hard to do given that the default is this other option.
  • RingCentral is not easy to get support as an end-user. Support often blames issues on "jitter" though this is not usually the case.
RingCentral is solid as a platform and does offer a full host of features to end-users and admins alike. It would fit well in many medium to large organisations who need IVR, call routing, answering services, hunt groups, and more. It is not very well suited for small companies or those with large call centres.
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Russ Fry profile photo
Score 10 out of 10
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Verified User
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I actually use this product at my home for security purposes. It has come in very useful numerous times. I actually had a police officer come by last night asking about possible video of a bicycle theft yesterday afternoon. I've also used it to verify delivery employees to the house.
  • Alerts you to any activity at your location.
  • Allows you to interact with visitors.
  • Maintains a video history of all activity.
  • For the doorbell, it has motion zones that can be set. These zones should also be added to the security cameras to fine-tune alerts.
For a business or home where you do not have visual access to a doorway, this allows the user to see who is at the door and allows them to interact with the visitor before allowing them access to the business or home.
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Nathan Roberts profile photo
Score 10 out of 10
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Verified User
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We made the switch from PSTN to RingCentral three years ago and I've never looked back. Since this is a cloud-based communications solution, I can complete all the configuration for my system, users, and individual devices on-line. No more having to place work orders with CenturyLink to have a line installed, a feature added, etc., and then waiting days for it to be completed. I can make changes instantly! We are using RingCentral across our entire organization, from office phones to conference rooms. We now pay one cost and get an auto-receptionist included, where we had to pay separately for this service before. The lines are portable, too, since users can install the RingCentral app on their smartphones and answer their calls from anywhere while publishing a single number.
  • The range of configuration and options included with our small business plan seems infinite. I have yet to encounter a usage scenario for which RingCentral has not already developed a solution, from call queues to sequential forwarding to auto-receptionist to virtual meetings, RingCentral has it covered.
  • All the configuration is completed on their website, meaning everything you might want to accomplish can be handled in a few clicks.
  • Documentation is robust. This is a premium service that is extremely well executed.
  • We have never had an issue making calls that can be attributed to RingCentral. The system is rock solid.
  • They have apps that allow you to enjoy their services across all devices, including Windows, Android, and iOS. This includes making calls, checking voicemail, sending and receiving text messages on your RingCentral number, and conducting meetings.
  • The integration with Outlook and Office 365 is superb! You can schedule RingCentral meetings without leaving Outlook, including instant meetings.
  • Prices have increased steadily over the life of the service. They've also started charging for services that were originally no cost, such as options that forward to non-RingCentral lines in our auto-receptionist options.
  • I haven't found a way to disable services we don't use, such as Glip, so users don't see them.
This is the cream of the crop when it comes to cloud-based communications. I bought the service after doing considerable research, as telephony is enterprise-critical. It's also the top-rated solution by Gartner, which really speaks for itself. It can easily satisfy a small office, with the automation features making a small business appear quite sophisticated. Or it can scale to hundreds of users, as it provides for SSO with Microsoft AD and has a number of other connectivity options catering to large businesses.
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Jillian Straw profile photo
Score 8 out of 10
Vetted Review
Verified User
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RingCentral is being used across my entire company. Whether it be the executive team, the sales department, the account manager department or the marketing department. It solves the issue of needing business lines separate from our personal numbers to communicate with current and prospective clients. We are able to utilize call forwarding, texting, faxing, and any other communication medium we need to. It allows for an organized structure that was lacking in other VOIPs we had used previously.
  • Call forwarding. If I am not near my desk, any calls with forward to my cell phone after two rings on my business line.
  • Inter-department calling. If one of my colleagues has a question for me, they can simply go to the Contacts section and have access to calling any members of our company with the click of a button.
  • Faxing. In this day and age not many people use faxing, and so when a random situation calls for it I had previously been unable to oblige the partner/client. Now I can send a fax with a simple click of a button, instead of time traveling back to 2002 when fax machines were prevalent.
  • There have been moments of dropped calls for no apparent reason, though that have been few and far between.
  • There are no announcements given when the system crashes. It doesn't happen often, but it has in the last month or two and created a huge problem for my sales team.
  • It would be nice if it were connected to our CRM, or even just a general Caller ID network, as not knowing who is calling can be problematic at times.
If you rely on cold calling or phone calls in general for your business, a VOIP is necessary. We have tried out several other choices that promised bells and whistles, while RingCentral was the one to offer the basics done well. There isn't much as far as fancy add ons go that we are utilizing, but when making phone calls and leaving voicemails, or text messages, it is simple and direct. If you do not have a need for masses of phone calls or a way to separate personal and business calls then there would be no need for it.
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Gary Shouldis profile photo
Score 10 out of 10
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I have been using RingCentral for the past 6 years and love it. We have offices in Canada and the USA and RingCentral allows us to unify our communications by allowing us to have a local phone number in both countries. Also, when we travel between countries, our team can still send and receive calls with either phone number using the RingCentral mobile app. So it does not matter if we are in the office or on the go, our communications are always streamlined with our clients and our team.
  • The mobile app is fantastic, allows you to stay connected while on the road.
  • The call rules features allows me to change what happens to incoming calls during office hours but change them after hours. Very flexible.
  • RingCentral is very reliable. Been using them for 6 years and almost never have a technical or quality issue.
  • While the call features are great, the online meeting and video options still need work compared to competitors.
  • Better communications. Sometimes I learn about new features months after they are introduced.
  • Pricing is per user so can get expensive for larger teams.
If you are a business that needs streamlined communications while out of the office or needs to manage phone numbers in different countries and jurisdictions then RingCentral is a great choice. RingCentral will allow you to unify and streamline your communications. I love the mobile app and use it more than the office line and you can manage call rules for your business right from your phone.
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Jillyn Dillon profile photo
Score 8 out of 10
Vetted Review
Reseller
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We use RingCentral for our telephone and fax service, and their Glip product for team communication. The phone system works quite well, and we love Glip. RingCentral allows our team to stay in communication with each other and our clients regardless of where we are, and it includes a lot of great features.
  • Their phone system can be configured to use data (even WiFi) or calling minutes on a mobile. That may not sound like a big deal, but it can make an enormous difference in both call quality and data usage.
  • Glip is absolutely awesome. RingCentral has made some less than ideal updates since they took over that platform, but it's still a wonderful team communication and task management tool. Plus, it's free — even if you don't have a RingCentral account.
  • The calling rules available are robust. We use their Professional plan, and it allows us to have multiple extensions where each user can choose their hours, etc.
  • It's incredibly frustrating that we can't add a texting service to our Professional plan.
  • Their support is truly terrible. They'll take a week or more to get back to you sometimes, and regularly call at the crack of dawn or in the middle of the night.
  • The "press 1 to answer" functionality doesn't work consistently. I'm unable to answer about 20% of incoming calls and have to call the client back.
Their support is by far my biggest complaint. If you won't need support often, that won't be a bit deal. Also, if you know your clients and your relationship with them won't be damaged by having to call them back when the system won't allow you to answer their call, this is a good system for you. The call quality is the best I've found, and their billing tends to be more accurate than any of the other systems I've used.
Read Jillyn Dillon's full review
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September 25, 2019

RingCentral is Great

Score 8 out of 10
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Verified User
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RingCentral was used as the primary source of telecommunications across all departments within the organization. The methods for placing or receiving a phone call were via cell phone application, computer downloadable software, computer online software, and via connection to a physical phone sitting on one's desk. From my experience, all 4 methods yielded a reliable connection so long as your connection to the internet was reliable.
  • Multiple methods of connecting
  • Clear audio connections with no dropped calls
  • Voicemail & Text Messaging capabilities
  • No customized conference call greetings
  • No Linux Support
RingCentral is well suited for organizations of all sizes that prefer to have a business phone line separate from their personal phone line. Even though there are tiered services, I highly recommend this only to businesses with 21 or more users licenses paid for annually for significantly better rates compared to other competitors.
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Score 8 out of 10
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Verified User
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RingCentral is used by my full organization periodically but most heavily by the engineering team. My engineering department uses RingCentral for daily and weekly standups with our distributed teams, both full-team meetings and smaller agile scrum team standups. Team members are located around the US, and also in the UK and India.
  • Easy to use for users from different countries.
  • Screen sharing is easy and does not require an additional download.
  • Call quality is reasonably high and consistent.
  • The integration with Google Calendar works well.
  • Some of the settings are a little unclear.
  • Can be difficult to remotely start calls as the host if you are not on a computer.
  • Video quality is not great.
RingCentral is good for distributed teams who need phone access but not necessarily video access. It's particularly strong where the users may not have access to a computer (the dial-in from phone works perfectly without login requirements) unless that user is the host of the meeting. The screen sharing is adequate for average use.
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Kyle Moloo profile photo
Score 10 out of 10
Vetted Review
Verified User
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Our entire company uses RingCentral. We even use it with our independent contractors, as they can be invited into specific teams. We've been using it since it was Glip (former company). It helps us to separate teams for each of our clients (we're a marketing agency) and set up internal team chats and of course, a company-wide team chat. It's great because you can share files, links, notes, tasks and about everything you'd get out of a project management tool, all inside this chat tool. The best part about it though is the quick access to 1-on-1 or team video chat. We use it every day, multiple times, to interface with remote employees. The only thing it doesn't do that a PM tool would is time-tracking, but you wouldn't really want that in this tool anyways.
  • Video Chat. Quick access, great quality. It's perfect when you need to check-in with remote team members and for days when you work from home and still want to feel like you're in the office.
  • Task creation and assignment. We take conversations that we just had and with one click, turn them into tasks and assign them to individuals or teams.
  • Share files/links and get quick access to them. Everyone needs to share files and links, but the best part is being able to have a quick access sidebar and a great search function to recall those files/links at a later date.
  • Could add time tracking on tasks. Not a need to have, but would be a nice to have. Also the "Sections" part of tasks isn't filterable/sortable.
  • Better Google Drive integration would be great, so I didn't have to download all of the files that were shared.
  • I'd like an integration with Teamwork that would send tasks created in glip into Teamwork as well.
It is well suited for any business where messaging needs to be done. RingCentral gets the team out of their inboxes and away from text messaging. Keeping this kind of messaging separate allows for it to be better searched at a later date and keeps teams better organized. Video chatting in RingCentral also allows for minimizing a team's technology stack, as there's no need for two different platforms for messaging and video chat.
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Casey Gold profile photo
Score 8 out of 10
Vetted Review
Verified User
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Our office has a number of different offices and use RingCentral as our phone platform so that we can use our personal mobile phones as our work phone (in addition to our desk phones, when in the office). This way, when we call clients from any of our devices, it will show that it is coming from our office number.
  • The mobile app is very robust and offers more options than the desk phone it is tied to.
  • Call quality is very good through this platform.
  • The desktop app is great for conference calls and is easy to share screens between attendees.
  • Oftentimes, calls to not get forwarded to my mobile phone and result in having to close out the app and restart it.
  • Closing out from conference meetings is tricky (not simply just closing out the meeting window).
RingCentral works better than many other platforms I have previously used. Integration with current work operations is key in the ease of use between devices and RingCentral does a good job of that. I haven't felt that there was anything that I needed more or less of with this platform and would recommend it for any small or medium size company that spans in different locations.
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Jordan Kruger profile photo
January 29, 2019

RingCentral is Great!

Score 9 out of 10
Vetted Review
Verified User
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RingCentral is being used across our entire company. It helps a ton when people are working from home and want to be able to access their phone at the office for missed calls and voicemails etc. It transcribes voicemails into an email so you don't even have to listen to the messages.
  • Transcribes voicemails into an email.
  • Click to dial plugin.
  • Very useful app.
  • Can be a tad confusing in the set up stage.
  • Wish it was a tad easier to toggle between cell phone and hard-phone.
It is well suited for companies that are highly conversive and need to transfer calls between departments. It is very simple to shadow calls for training purposes and conference in the appropriate people. It would not be needed in departments that don't need to talk on the phone internally or externally.
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Score 8 out of 10
Vetted Review
Verified User
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We use RingCentral for pharmaceutical marketing/promotion. We have a team of sales reps who use it to call remote areas across Canada and needed something that would allow them to make these calls from home with some tracking tools for monitoring their activities. Prior to using RingCentral, we would simply have the reps use cell phones, but having RingCentral integrated into our CRM makes that process much easier and more efficient.

RingCentral is low-cost, easy to deploy, and offers a good suite of tools for our sales reps to communicate in a variety of ways with the teleconferencing, webinars, and faxing.
  • Fast to deploy - Once we were signed up, we had soft phones ready to start making calls within minutes
  • Good variety of platform - VOIP calls are the main purpose, but having teleconferencing, web conferencing, faxing, voicemail, customizable caller ID, and call recording make it a great suite of services
  • Good call quality - Depends on internet connection, but we haven't had any concerns about the call quality other than when there was an internet connection problem
  • Device transfer - Transferring the account from one rep to another requires an admin to deauthorize the existing device before the new user has full functionality, which seems unnecessary
  • Spam calls - The phone numbers available are probably recycled often, as we commonly receive spam calls on different lines
  • Zoho integration - Calling from Zoho CRM results in the rep needing to answer a call and press a button before it actually calls the intended recipient
RingCentral is great if making a large volume of calls or all of its services are useful to a business, such as in our case. For users just wanting a softphone (no webinar, telecon, etc.) there are cheaper options available. However, many competitors charge for call time by the minute, which can easily shoot costs way higher than RingCentral if making a lot of calls (our users make around 40 calls/day).
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Score 8 out of 10
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RingCentral was implemented in our organization this year to replace the multiple forms of communication that we previously had. Now, our entire company uses RingCentral as a means of both external and internal communication, which means we use both RingCentral Meetings and Glip (RingCentral's Slack-like counterpart). From my understanding, the goal in using the software was to have one central form of communication to improve accessibility and capabilities.
  • Accessibility. RingCentral makes your desktop/mobile your work phone, so you can be accessed from anywhere at anytime. The app and desktop software can also be rerouted to your cellphone.
  • Sound quality. Out of all of the communication software I've ever used, nothing quite picks up sound like RingCentral. It's clear, focused—some would say it picks up even too much sound.
  • Form of communication. Depending on your organization's needs, RingCentral offers multiple forms of communication (phone, text, chats, video, etc.)
  • The app. I am one of those people who likes to separate work from my personal life, and unfortunately I can only download and use the app if I have my personal phone number connected, even though my work phone is associated with a different line. The result is that my work calls get routed to my cellphone, which feels like an invasion of privacy. I have resorted to forgoing the app altogether.
  • Connectivity issues. This is common for many communication tools, though when our organization started with RingCentral, there were many kinks internal to the software that needed to be worked out prior to its use. And, months later, it feels like we still haven't 100% adjusted. (Maybe 90%; so close, but not complete.)
  • Multiple platforms. I would prefer one centralized communication platform that houses all of my communication needs. Instead, our team has RingCentral Meetings, Glip and a RingCentral widget hooked up to my email (that always kicks me out of my account, no less!). At times it can feel like too many tabs are open.
RingCentral is great for one overarching communication platform. If your business requires text, phone calls, video, whatever—RingCentral can help you. That said, being that accessible can feel invasive at times. If you're looking for a communication tool that is less expansive, or don't need all of its features, I'd go with a simpler platform.
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Score 8 out of 10
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RingCentral is used by our entire organization as both our general phone system and for audio conference calls and video conferencing.

Our workforce has become 40% remote, so video conferencing and screen sharing is very important, and this works very well (RingCentral app is white labeled Zoom).

By using both softphones and physical phones, we were able to completely replace our Asterisk-based PBX system with more features and reliability.
  • The app-based experience for both computers and smartphones is excellent for audio, video, and screensharing
  • Unlike many conferencing solutions, it provides one-tap phone number links in invites making it very easy to join from mobile
  • It's the most reliable conferencing solution I've used
  • It's among the easiest video conferencing/screen sharing solutions for non-users to join successfully the first time
  • Love that when you launch a meeting, the invite link is automatically copied to your clipboard
  • Some of the configuration options are confusing.
  • You can create both a "personal" meeting that always has the same ID and an ad-hoc meeting which has a different ID every time. This causes confusion with new users as the default is ad-hoc versus personal...people often end up on the wrong call the first time they host a meeting.
  • There is a feature "touch up my appearance" like a face-smoothing Snapchat filter...I think this is a horrible message to send.
  • If you need an all-in-one solution (phone system plus conferencing plus screen share, plus video) it works very well.
  • Talking to our IT team, the product seems to have a lot of features focused at call centers and messaging that we don't use, but require reconfiguration anyway.
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Score 5 out of 10
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RingCentral is our primary phone system used in both the call center and inter-office calls. It allows us to not have physical phones and only need a laptop when working remotely. This system is used company-wide.
  • Calls and Transfers are easy and intuitive.
  • Ability to text message.
  • The Hud allows you to see who is online and in what status.
  • Constant complaints from clients of echoing back of their own voice.
  • Occasional program crashes.
Ring Central is solid for Call Centers other than the echo issues. It would probably less beneficial for a single user or small company.
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Justin Bongard profile photo
Score 7 out of 10
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The entire company I work for and other companies that broke off of ours use it as their primary phone, fax, and meeting service. We use it for customers to call an automated queue with prompts. It guides them to different extensions and call queues. We do not have any physical fax machines. Everything we do is done through email or the apps to send and receive faxes.
  • Phones that also support fax. This sets them apart from Vonage and especially Microsoft that does not support faxing at all.
  • All of the apps work really well, especially the phone and meeting apps
  • They have a bunch of integrations, like with Google and Microsoft office applications that are useful
  • If you keep reusing users in the system, it will eventually lead to corruption. Whenever you reassign a phone number, it's best to delete the user and recreate it with the phone number.
  • Tracking support tickets could be better and I would like to be able to reopen them instead of creating a new ticket based and old ticket, based on a ticket, based on a ticket, etc.
  • They need to polish up their backend in general. We have random errors only they can fix about twice a month for our company size of about 250 extensions.
  • Their support chat is just text. It would be great to be able to have an email address so you can forward evidence of issues to them, be able to attach pictures or other files.
If you really do a lot of faxing or want one system that can handle both faxes and phones, this is the solution you should choose. You should certainly get away from faxing if you can, but we deal with many lawyers and medical centers that refuse to use emails, so this is our option. If you can break away from the archaically-old faxes, I would recommend getting the version of office that comes with Skype for business. That way you have your phones, emails, office licenses, chat, meetings, all in one solution. It's where we would like to be but can't since they don't support faxing.
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Chris Hartwig profile photo
Score 10 out of 10
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Verified User
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We use RingCentral across the organization. We are a relatively small company and RingCentral was very easy to set up. We use the RingCentral softphone in most instances however we also have purchased Polycom phones at some desks. RingCentral Meetings integrates with the RingCentral phone system and I can easily set up and join meetings from the interface.
  • Integrates phone system and meeting platform
  • Provides visibility to coworkers availability through HUD
  • Excellent VOIP call quality
  • It can take a couple minutes for calls to show up in the call log.
  • I have experienced reports of incorrect caller id on outbound calls
  • Setup of a new extension can be cumbersome.
It's great for mobile users. You can install the phone app and provide a Bluetooth headset and users can make calls from the company wherever they may be.
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Laurance J. Specht profile photo
Score 8 out of 10
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RingCentral provides us with a VOIP phone system for all campuses of our school. It is easy to set up, manage from an online portal and good support live or through web-based articles and videos. The ability to use it from your cell phone through their app has made communication with families easier and stress free for teachers. The system is stable and we have had no outages related to RingCentral itself.
  • Quality tone and connection
  • Great support
  • Easy online portal interface
  • Easy to install equipment
  • Language in the portal can be tricky for new users
  • Access to what is available need to be clarified
  • Too many tools can make choices confusing
Well suited for a startup or small company with small IT supports as so much is ready to go out of the box. Clarifying language and terminology for new users will help. Support is easy to get and willing to work with you to get issues resolved. The number of ways to access and use RingCentral is impressive.
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Charlotte Eddy profile photo
October 15, 2018

To Ring or Not

Score 8 out of 10
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We use Ring Central on a company-wide basis including remote employees.
  • Web based so all call logs and voicemail can be reviewed on line.
  • All call routing options are accessible on line, so you don't need to be in the office to forward.
  • Phone app available so you can access when mobile.
  • Application could be more user friendly.
Works great when mobile and for staff that are remote. Having all call logs and voicemail on line is real helpful and easily accessible.
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Sam Bush-Joseph profile photo
Score 8 out of 10
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We use RingCentral as an enterprise-wide digital phone for all employees. My team, in marketing, uses RingCentral to call customers and prospects. We have traditional phones on employees desks that are linked to RingCentral, but many of us use it exclusively on our laptops using the Mac OS desktop application.
  • RingCentral has a clear phone reception as long as the internet connection is strong
  • RingCentral gives us the ability to choose an area code that is familiar to our customers and prospects
  • RingCentral gives us the ability to host and record conference calls as well
  • RingCentral should have the ability to act as a 'power-dialer'; dialing through a list of customers or prospects
  • Call/VoiceMail forwarding can be a bit cumbersome to be 'on top of' when people change teams or positions
  • RingCentral does not have a video/screen share conference call option to date
It is well suited if employees don't have a 'work phone'; they can use it on the computers (desktop App) or from the cell phone on the iOS app, as long as there is strong Wi-Fi connection. If there is not strong Wi-Fi connection throughout the office, RingCentral requires you to wire in physical phones.
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August 27, 2018

Pretty good tool

Score 7 out of 10
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We use RingCentral across the whole organization. Each of our employees has his/her own extension number which is very convenient. We use RingCentral for phone calls, voice mails and conference calls, sometimes we use it for video meetings with our clients and it is very helpful that it has a screen sharing feature.
  • It allows each employee to have his/her own extension number which is very convenient
  • We are a small organization and RingCentral has pretty affordable prices for small companies like ours.
  • Screen sharing feature is very helpful for video meetings with our clients and partners
  • Mobile app is good, but not very user friendly
  • Not all pricing options are shown on their website. When we called to customer service they showed us where to find other price options, but without their help we'd never find them. It'd be much more convenient if they showed all price options in one place.
  • User interface (both mobile and web) shows features that are not available in our plan, it is quite confusing
RingCentral is a pretty good software product. In my opinion, RingCentral is very well suited for any organization that needs a high quality phone communication system. I see that RingCentral is very widely used in different business areas and by different sized companies: enterprises, medium businesses, small businesses and even by very small 2-3 person companies.
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Score 10 out of 10
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RingCentral has been our recommended cloud-based office communication platform for 2 years now. Customers love the price and the performance!
  • Easy to deploy and provision users
  • Fantastic customer/technical support when needed
  • Superior features
  • Hardware selection options could be broader
  • Could shift some features into the lower tiers
Any office or business that wants to have enormous amounts of flexibility and capability can benefit from their suite of products. I just makes sense to go with a Gartner leader when making this decision.
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Score 8 out of 10
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RingCentral allows us to connect with remote offices, easily transfer who answers lines when offices are unstaffed and provide us the capabilities of a phone system of a huge corporation at a price we can afford and administered internally without extra staff. Easily scalable as we add more staff and remote offices.
  • Customer Service-if its truly urgent, they answer quickly and have always solved our issues on the first call.
  • Easily administered- once its setup, a non-tech person could keep the basics going.
  • Cost effective- allows us to add and remove users quickly and easily, move extensions without additional wiring.
  • Call quality may suffer sometimes- this is the major shortcoming
  • Initial setup can be cumbersome
A smaller company with a budget to match can develop an easily scalable system with a phone tree, ring groups, call dispatch, auto call forwarding and after-hours messages all at an affordable price no matter how few lines they have. The per line expense would not be practical for a larger company that has an existing phone system and a solid IT staff to support it.
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July 14, 2018

Review

Score 8 out of 10
Vetted Review
Verified User
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Ring Central is used by the department to help address questions with another application currently used.
  • This program helps to clearly address questions by providing visual navigation along with being able to hear what the other person is saying. I believe this is a strength because many people are visual learners.
  • Every program has area that can be improved. For this program I would like it to have the ability to type on the screen as well. This would be a better service to the hearing impaired.
Ring Central is a good training tool or can be used to help answer complicated questions.
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Score 7 out of 10
Vetted Review
Verified User
Review Source
I used the ringcentral software service for a couple of clients at a specific advertising agency setting. The ringcentral tool was a decent solution for call conversion tracking.
  • reporting dashboard
  • easily swap redirect numbers to and from your advertising efforts
  • auto voice features
  • a bit out dated ui
  • basic service that other companies provide
  • more customer service
Its one of the cheaper offerings and handles high volume at a basic level well.
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Feature Scorecard Summary

Hosted PBX (18)
9.3
Multi-level Interactive Voice Response (IVR) (28)
8.5
User templates (25)
8.1
Call reports (33)
8.1
Directory of employee names (37)
8.6
Answering rules (35)
8.7
Call recording (39)
8.7
Call park (31)
8.4
Call screening (34)
8.5
Message alerts (40)
8.8
Video conferencing (31)
8.2
Audio conferencing (39)
8.2
Video screen sharing (3)
8.7
Instant messaging (3)
8.7
Mobile app for iOS (37)
8.7
Mobile app for Android (26)
8.9

About RingCentral

RingCentral is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.

RingCentral Integrations

RingCentral Competitors

8x8 X Series (Formerly Virtual Office), Fathom Connect, Fathom Analytics, Cisco Unified Communications Manager (Call Manager)

RingCentral Technical Details

Operating Systems: Unspecified
Mobile Application:No