RingCentral Reviews

We use RingCentral for multiple projects wherein we are required to call leads and clients. It's rarely used for internal communication. Before switching to RingCentral, we used lots of vendors such as Fenero, Skype, and local VOIP providers; however, we faced the following issues with others:

• Bad lines (voice choppiness)
• Ugly UI
• Poor support

We use RingCentral for inbound and outbound calls as well as intraoffice communications. We implemented it to assist with the transition to working from home, and in that regard, it has performed fantastically. We use it heavily, and for the most part, it tends to stand up to the task.

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RingCentral is our current VoIP provider and telecommunications system. It is used by employees to make and take calls, by our support team to route calls and act as a group, by our operations team to route and forward calls as well as collect using a group number, and by sales to make outbound calls.

We use RingCentral for both incoming toll-free calls and conference calls. It solves the business problem of multiple people in different locations. Our entire organization uses Ring Central, and we have for about four years now.

I actually use this product at my home for security purposes. It has come in very useful numerous times. I actually had a police officer come by last night asking about possible video of a bicycle theft yesterday afternoon. I've also used it to verify delivery employees to the house.

I originally used RingCentral for all of our VOIP services. The Desktop Soft-phone and Physical phone compatibility are top notch. The service was nearly uninterrupted. Find me follow me as I think they referred to it was also an option that could be enabled per direct user so that if you weren't at your desk, calls in could ring your mobile or other team members. The user and admin dashboards are extremely user friendly, and so was the setup and implementation of the auto attendant call tree, call routing, departments etc. A great solution for large or small companies that would like more flexibility... I could go on and on.

We made the switch from PSTN to RingCentral three years ago and I've never looked back. Since this is a cloud-based communications solution, I can complete all the configuration for my system, users, and individual devices on-line. No more having to place work orders with CenturyLink to have a line installed, a feature added, etc., and then waiting days for it to be completed. I can make changes instantly! We are using RingCentral across our entire organization, from office phones to conference rooms. We now pay one cost and get an auto-receptionist included, where we had to pay separately for this service before. The lines are portable, too, since users can install the RingCentral app on their smartphones and answer their calls from anywhere while publishing a single number.

I have been using RingCentral for the past 6 years and love it. We have offices in Canada and the USA and RingCentral allows us to unify our communications by allowing us to have a local phone number in both countries. Also, when we travel between countries, our team can still send and receive calls with either phone number using the RingCentral mobile app. So it does not matter if we are in the office or on the go, our communications are always streamlined with our clients and our team.

Primarily, we got RingCentral as a softphone with digital assistant. However, it came with additional features that were also used such as a fax line, Glip (a collaboration platform), and RC Meetings (powered by Zoom). Glip and RC Meetings being used almost daily by everyone, while the phone and fax were utilized by myself.

We use RingCentral across departments. It assigns each user a unique number with access to messages and voicemail. The users can call the customer using RingCentral on their mobile phone as well. So receiving and calling from remote is not a problem anymore.

RingCentral is used as our phone system throughout the company, so callers can get to the right employee when calling our main toll free number. We also use RingCentral for online meetings so that participants can call into the same line and view the leader's screen during the session. We also use RingCentral Meetings for customer support so that we can troubleshoot on the client's computers.

RingCentral is currently used as the central communication hub for the entire business. All inbound customer calls enter the RingCentral system and handling depending on the time of day. Additionally, we were able to eliminate 99.99% of robocall spam through the implementation of the AutoAttendant system, requiring the user to press zero to speak to the operator.

We made the switch from RingCentral to Zendesk Talk less than 1 month ago. Prior to the switch, our organization used RingCentral for about 3 years. RingCentral was used by our customer support and sales teams. All other departments had RingCentral installed on their computers and used it as well for internal and external communications. RingCentral was our one and only phone system.

RingCentral provides a quality softphone system for communication with customers via phone, fax, and text. Their internal communication app, Glip is also a useful tool.

RingCentral was used as the primary source of telecommunications across all departments within the organization. The methods for placing or receiving a phone call were via cell phone application, computer downloadable software, computer online software, and via connection to a physical phone sitting on one's desk. From my experience, all 4 methods yielded a reliable connection so long as your connection to the internet was reliable.

RingCentral is being used across my entire company. Whether it be the executive team, the sales department, the account manager department or the marketing department. It solves the issue of needing business lines separate from our personal numbers to communicate with current and prospective clients. We are able to utilize call forwarding, texting, faxing, and any other communication medium we need to. It allows for an organized structure that was lacking in other VOIPs we had used previously.

We use RingCentral for our telephone and fax service, and their Glip product for team communication. The phone system works quite well, and we love Glip. RingCentral allows our team to stay in communication with each other and our clients regardless of where we are, and it includes a lot of great features.

RingCentral is used by my full organization periodically but most heavily by the engineering team. My engineering department uses RingCentral for daily and weekly standups with our distributed teams, both full-team meetings and smaller agile scrum team standups. Team members are located around the US, and also in the UK and India.

Our entire company uses RingCentral. We even use it with our independent contractors, as they can be invited into specific teams. We've been using it since it was Glip (former company). It helps us to separate teams for each of our clients (we're a marketing agency) and set up internal team chats and of course, a company-wide team chat. It's great because you can share files, links, notes, tasks and about everything you'd get out of a project management tool, all inside this chat tool. The best part about it though is the quick access to 1-on-1 or team video chat. We use it every day, multiple times, to interface with remote employees. The only thing it doesn't do that a PM tool would is time-tracking, but you wouldn't really want that in this tool anyways.

The entire company I work for and other companies that broke off of ours use it as their primary phone, fax, and meeting service. We use it for customers to call an automated queue with prompts. It guides them to different extensions and call queues. We do not have any physical fax machines. Everything we do is done through email or the apps to send and receive faxes.

Our office has a number of different offices and use RingCentral as our phone platform so that we can use our personal mobile phones as our work phone (in addition to our desk phones, when in the office). This way, when we call clients from any of our devices, it will show that it is coming from our office number.

We use RingCentral across the organization. We are a relatively small company and RingCentral was very easy to set up. We use the RingCentral softphone in most instances however we also have purchased Polycom phones at some desks. RingCentral Meetings integrates with the RingCentral phone system and I can easily set up and join meetings from the interface.

RingCentral provides us with a VOIP phone system for all campuses of our school. It is easy to set up, manage from an online portal and good support live or through web-based articles and videos. The ability to use it from your cell phone through their app has made communication with families easier and stress free for teachers. The system is stable and we have had no outages related to RingCentral itself.

RingCentral is being used across our entire company. It helps a ton when people are working from home and want to be able to access their phone at the office for missed calls and voicemails etc. It transcribes voicemails into an email so you don't even have to listen to the messages.

We use Ring Central on a company-wide basis including remote employees.

We use RingCentral for pharmaceutical marketing/promotion. We have a team of sales reps who use it to call remote areas across Canada and needed something that would allow them to make these calls from home with some tracking tools for monitoring their activities. Prior to using RingCentral, we would simply have the reps use cell phones, but having RingCentral integrated into our CRM makes that process much easier and more efficient.

RingCentral is low-cost, easy to deploy, and offers a good suite of tools for our sales reps to communicate in a variety of ways with the teleconferencing, webinars, and faxing.