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RingCentral MVP

RingCentral MVP

Overview

What is RingCentral MVP?

RingCentral MVP is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.

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Recent Reviews

Great Communication

10 out of 10
March 05, 2024
Incentivized
RingCentral MVP is a very powerful tool. We are a small business that depends on RingCentral MVP for all of our calls and texting to …
Continue reading

Great service.

10 out of 10
January 29, 2024
Incentivized
The primary source of communication for the company. It has the ability to expand, and it gives us a platform to have multiple numbers …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Call recording (108)
    8.6
    86%
  • Message alerts (120)
    7.4
    74%
  • Call reports (106)
    6.7
    67%
  • Answering rules (116)
    6.5
    65%

Reviewer Pros & Cons

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Pricing

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Essentials (up to 20 users)

$19.99

On Premise
per user/per month

Standard

$27.99

On Premise
per user/per month

Premium

$34.99

On Premise
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ringcentral.com/office/plan…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19.99 per month
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.6
Avg 8.2

Call Management

Customized phone system settings

7.6
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

7.4
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

8.4
Avg 8.3
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Product Details

What is RingCentral MVP?

RingCentral MVP is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.

Small Business
RingCentral provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.

Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
  • All in-one phone, video conferencing, and team messaging
  • Team collaboration with file sharing and task assignments/scheduling
  • Online meetings (video conferencing, screen-sharing)
  • Outbound customer contact center w/ omnichannel routing and a
  • Digital and social engagement platform

RingCentral MVP Video

One place to do your best work. Bring everyone and everything together on RingCentral with message, video, and phone features. Click here to learn more about RingCentral: http://ringcentr.al/2bCHH0o Read our blog: http://ringcentr.al/2f1lZGh Follow us on: Twitter: https://r...
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RingCentral MVP Integrations

RingCentral MVP Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

RingCentral MVP is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.

RingCentral MVP starts at $19.99.

Fathom, 8x8 X Series, and Cisco Unified Communications Manager (Call Manager) are common alternatives for RingCentral MVP.

Reviewers rate Mobile app for Android highest, with a score of 9.

The most common users of RingCentral MVP are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(402)

Attribute Ratings

Reviews

(1-25 of 136)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it as our primary phone system. It is used for hard phones and softphones. One of the main uses is as an employee attendance line, where people can call in and select an option to dial the department that they work for and get a direct line to their department supervisors.
  • Call transfers.
  • Group calls.
  • IVR functionality.
  • Voice quality.
  • Better documentation.
  • Call transfers.
  • Live support.
As mentioned earlier, it works well for our attendance line situation. It allows our users to call directly to the people who care whether they come to work or not. We also find it works really well for our IT support line. It allows us to have multiple phones ring when a call comes in so a technician can pick it up.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have used RingCentral MVP for our business for six years now. We have never had any issues with reliability over the entire time. Available features, such as conference numbers, voice mail, fax, etc, are comprehensive. We also use reporting features to see the number of calls, call length, etc. Overall, I am thrilled with the service and glad we switched from another vendor.
  • Reliability
  • Broad features.
  • Reporting
  • Better reporting
Cost-effective and very reliable offering.
March 05, 2024

Great Communication

Score 10 out of 10
Vetted Review
Verified User
Incentivized
RingCentral MVP is a very powerful tool. We are a small business that depends on RingCentral MVP for all of our calls and texting to clients and employees. I can see that the capability goes far beyond our needs, which is good to know that we can grow with them and not need to change vendors.
  • Calls
  • Texts
  • Support
  • I could use a simplified version for the needs of our company, but I am always able to reach support who walks me through step by step to accomplish whatever I need. There are far more features available than we need at this point.
I am always able to speak to a live person that gives me instructions to accomplish what I need. They also have plenty of videos, but I like to speak to someone in person better and they are always available.
Allan Albergue | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
RingCentral is the main software solution that our company uses for communication purposes. It allows us to have several extensions for employees and also for main departments. Through RingCentral, we can make phone calls, send SMS, and schedule video meetings, which makes the platform incredibly useful and easy to understand. As a Property Manager, I have worked with other sofware solutions in the past and all I can say is that this one is, without doubts, the best in the market.
  • Connects people.
  • Has an excellent interface.
  • Has an amazing customer service.
  • The interface should allow us to have a "Dark Mode".
For phone calls, the interface runs perfectly. Ring central should have an "online" use option, for those cases were I don't have my computer handy but still need to access my messages or call log.
Todd Flax | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It's our main phone system that replaced our Mitel system. This allows our users to utilize the phones or mobile apps to stay connected to clients or anyone in the firm. We have had a lot of users really enjoy the conversion from Mitel over to RingCentral and are very happy with using it.
  • Easy to use.
  • Customer support is better.
  • Everyone is happier.
  • Migration assistance.
It was an easy migration from Mitel to RingCentral with their help. We have a lot of good responses from everyone who is now on the RingCentral platform from Mitel. People are now even utilizing the RingCentral mobile apps to access their phone lines as needed. This allows them to stay connected to their clients or other people at the firm.
February 13, 2024

No title necessary.

Score 2 out of 10
Vetted Review
Verified User
Incentivized
I had to spend almost 2 hours on the phone with your agents to figure out why I was not getting calls. The first agent I spoke with removed me from the queue when she was in my account because I asked to speak with a supervisor since she could not fix the problem. I was not receiving my fair share of calls. I am very disappointed with the CSR agent I started with.
  • They can access my account.
  • Length of wait time.
  • Expertise of CSR agent.
  • Shorter time to fix a problem.
I can text, inter office messaging.
Score 3 out of 10
Vetted Review
Verified User
RingCentral MVP works great. It is very handy when you are on a business trip and you can be reached. In my opinion, the problem.is with their service, it is terrible, in my experience, you can not get past their AI system. I registered my bank account to verify using my RingCentral MVP texting system. Whenever I try to long in, the text message never comes through. It has been days I have been locked out of my bank account and there is no one to speak with to see what the problem could be Even tried to reach out to our rep. Maybe I should be contacting sales because there a human talks to you because they want your business.
  • Trying to sign into my bank account and, in my experience, their verification code never arrives either by calling or by text
  • In my opinion, their Service has created to much dependence on their chat box which can not handle serious problems, they should have a way to override their AI to speak with a human. Very frustrating
You are on a business trip anywhere in the world and you receive calls as if you are in the office.Thus is excellent
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Ring Central provides a way to get real-time data on our organization's call handling. It allows us to modify our SOPs to improve customer service and maximize our efficiency. Ring Central also gives us the flexibility to change the flow of calls and easily redirect them to other areas of our office. This is especially helpful on days when we have an increase in the number of daily calls.
  • Call Direction.
  • Flexibility
  • Individualized Call handling.
  • Automated Call direction.
  • Tutorial to add texting function.
  • Automated call list with voicemail.
Ring Central is great for handling and tracking incoming calls Ring Central allows us to track call length and response time. Ring Central is great for individualizing how calls are handled and is flexible, so we can reroute calls easily.
January 29, 2024

RingCentral = happiness

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our company has 10 employees with 2 office locations as well as remote job sites. Ring Central is perfect for being able to conduct business paperless, instant messages, text messages, & all the other features we want and need from a phone system!
  • The call center is able to assist with all our questions.
  • So many features that they have helped us incorporate.
  • The messaging is just as fast as a cell phone text message.
  • All of our needs are being met with RingCentral at this time.
The call center has been very helpful when we are learning all the functions of the system. They are able to assist and make changes as we need. They even return our calls promptly. With multiple locations & users in our office, it's the best tool to keep our team working together smoothly!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use RingCentral at a property management company. We have a small but very busy office so it is necessary that our property owners and tenants are able to reliably reach us when necessary. We’ve had the system for several months now and it has been exactly what we need. It was simple to configure and allowed us to use our existing phones and workflow.
  • Configuration Simplicity.
  • Reliability
  • Support
  • Pricing
  • Outbound Caller ID while porting should be the number that I’m porting over.
  • Can’t forward unanswered queue calls to external number without significant cost.
A managed service provider cannot easily purchase this service and administer/maintain it for their customers. I sometimes assist small businesses with their IT needs, but in order to do this with RingCentral, we would have to pay for another user for our technicians to log in to maintain the system for the customer.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We're a small mom-and-pop, local business. But we wanted to put our best foot forward when people call us. So, rather than using a traditional cellular phone line as we had done for years, we opted for RingCentral. Now, when clients call, we sound like a well-established, professional business. Presenting a professional image to your client base is everything, and Ring Central helps us do just that.
  • Hold/rIng back music
  • Call routing /IVR
  • Visual voicemail.
  • Call quality is moderately poor at times.
  • Amount of options and customization can be overwhelming at first.
RingCentral is well-suited for small businesses that want to project a professional, well-established image to their client base. A $10 business can present as a $10M business using RingCentral! However, as with any VOIP phone product, a strong internet/cellular connection is required, so RingCentral may not be ideal in rural areas where connections are weak.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Mobile cell phone usage is a must for us. RingCentral makes it easy to use. Auto Attendant is important as well to us. Ring Central does a great job here. They were also able to use our existing Mitel phones. That saved us a lot of money. Their support has been outstanding.
  • Auto-Attendant
  • Multiple ways to use system, mobile, computer and physical phone.
  • Greetings
  • The admin portal has improved, but the UI needs a little work.
  • Search in the admin portal doesn't always work well.
  • Helping us get our SMS set up successfully. I know it isn't you creating a problem.
It has been a win-win for us. I have recommended it a number of times already.
January 29, 2024

Great service.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
The primary source of communication for the company. It has the ability to expand, and it gives us a platform to have multiple numbers appear in multiple places. Also, we like the idea of being able to take our phones to a copy shop or a coffee shop if we need to.
  • Good call quality.
  • Reliable service.
  • Reasonably priced.
  • Right now I don't see anything to improve on.
I'm able to take my office call remotely from my cell phone.
Josh Barouh, LUTCF | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
All of our employees are based remotely, and RingCentral provides a seamless customer experience when calling our office. The phone tree system can be as simple or complex as you would like to make it. Additionally, it can be as creative as you would like, which really allows for a unique call-in experience for the customer that other platforms simply do not offer.
  • Easy to get help when needed.
  • Excellent analytics.
  • Never any connectivity issues.
  • Initial setup can be somewhat challenging.
  • Support staff is foreign so sometimes there is a tiny language barrier.
  • Phone number assignment doesn’t correlate to geographic area.
Great for a company with multiple departments and/or employees.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
RingCentral is our company's only phone system. We utilize it for in-office employees, as well as remote employees through their cell phones. It's a great system for both types of users. The text and voicemails make it easy to connect with each other, but most importantly, our clients. Our agents are always working, so this system makes it easy for them to stay connected.
  • Voicemail to text messages being sent to admin emails
  • Transfer calls easily
  • Great multi-line phones
  • Customer service from the account managers could be better
  • It does take a long time to get help if you call in rather than use the chat option
We have both in house and remote agents, and RingCentral is perfect for both types of users. Remote agents can find their voicemails and text messages easily through the system. I answer the main phone line, and it's a great system to transfer incoming calls to both types of agents we have. I've used many different business phone systems, and I like the options RingCentral has for me in the Admin Portal.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ring central to communicate with various departments in the company and with our customer as well.
  • Text MSG
  • Calls
  • Group meetings
  • Screen Control during meetings
Well suited for: Weekly Sales meeting, and updating our customer much faster than email or phone calls.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Receiving customer service calls from external and internal clients. <br>In ICT it helps us keep connected with other businesses within the organisation to troubleshoot ICT problems.
  • Receiving large amount of customer calls with minimal interference
  • Very response troubleshooting team at Ring central
  • Platform that allows a seamless integration with our salesforce CRM solution
  • Sometimes the connectivity with ring central and jabra hardware can be difficult
  • Some of the settings can be hard to navigate for basic troubleshooting
  • Some connections can lack a bit
Remote Work and Collaboration: RingCentral MVP is well-suited for organizations with remote or distributed teams. Its messaging, video, and phone capabilities facilitate seamless communication and collaboration regardless of geographical locations.
Unified Communication: For businesses looking for a unified communication solution, RingCentral MVP is ideal. It integrates messaging, video conferencing, and voice calls into a single platform, providing a cohesive communication experience.
December 05, 2023

A leap into the future

Jacob Bourgeois | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use the softphone and hardware phones with RingCentral, as well as the faxing solution.
Our old system was a mix of PBX and on-prem VOIP that was quite antiquated. We were still having to use SSH for all phone system changes.
We needed a more modern, feature rich VOIP solution that could help bring both those that prefer using deskphones and those that prefer softphones together.
  • Softphone and hardphone integration (allowing software to control speakerphone)
  • IVR and User Management
  • Voicemail integration
  • Microsoft 365 integration
  • Porting process (moving phone numbers from other carriers) was much better than experiences with competitors
  • Pricing for SMB space is high compared to other solutions
  • Still lagging behind 8x8 with desk phone support and integrations
  • UI for managing Limited Extensions is significantly more cumbersome than user extensions
  • Video meeting software still lags behind industry leaders (such as Zoom and MS Teams)
  • No licensing option for Common Area Phones with routing features
- Many inexpensive cloud VOIP providers have great softphone experiences, but lack the depth of features when continuing to use desk phones. RingCentral gives you the best of both worlds.
- For larger accounts, porting numbers can be especially difficult, and sometimes the unexpected occurs that the losing carrier cancels the process without notice. RingCentral not only makes the process easy, but works well with the losing carriers to ensure there are no unexpected issues.
- Anyone wanting to move from older PBX or on-prem VOIP will enjoy the ease of use and support provided by RingCentral. They also worked great with our legal team when there were compliance concerns with setting up a new contract.
David Johnston | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
RingCentral MVP is our central communication system. With many staff now working from home, RingCentral MVP provides an easy way to forward calls to staff when they are at home or in the office.
  • Call forwarding
  • Hunt group management
  • Online configuration and set up
  • Telephone support
  • Perhaps too many functions?
When you have a small team many of which are working from home at any moment in time, I would particularly recommend RingCentral MVP.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Ring central is very user friendly. The admin back end is easy to navigate. When calling customer service they are very helpful and wont end the call until the problem or question is resolved. I would absolutely recommend this service to anyone I know looking for better phone services. Before I chose this product they walked me through the entire process and how it worked before deciding to choose this product.
  • Call forwarding
  • Custom voicemail
  • The platform in general
  • I haven't gotten to a particular part that I think needs changing
  • I haven't used the service long enough to have big issues
I love the technology's they use. The software is up to date and user friendly. The phone they sent us is easy to set up.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use RingCentral to receive faxes from banks with Payoff Statements required in sales closings. I also use it in general if I need to send or receive a fax for a real estate transaction.
  • It is very easy to download a document and print it out.
  • It is very easy to send a fax from my computer, by simply browsing the documents.
  • Ring central is very good at communicating if there has been an issue with a fa so that I know to address it and correct it
  • On rare occasion, I have had issues with faxes failing to send.
Overall, I have been very pleased with this program for my practice. I find it extremely easy to operate.
November 11, 2023

As expected services

Philippe Legault | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use RingCentral on my desktop and on the road. My smartphone and desphone ring together when I receive incuming call. Also, I send and receive SMS with my clients. And finally, I use RingCentral MVP to learn the platform.
  • SMS
  • Voice Quality
  • Simple management platform
  • Customer service
  • Customise autoprovisionned deskphone from third party
  • Customer relation in french language for Canada
  • Management tasks are easy and can be done remotely.
  • Multiple integration possibility with thirt party applications.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it for all calls, texting, and faxes. This allowed us to have one number for all of the offices. We have separate lines set up. We can view faxes and messages from the app. The auto attendant creates the illusion of having a much larger and more professional business
  • fax
  • texting
  • calls
  • transcribing
  • The support is difficult to manage
  • The remote attendant can be challenging
  • The set up for the requirements for texting were very confusing.
Ring Central is HIPPA compliant. Having a BAA is critical to working in the mental health field. I need to have the ability to text with clients and staff from one place. I can receive and view faxes in real time. Voicemails are transcribed. Being able to set up different lines allows one to specify where calls go. We have message-only voicemails with basic info. We can set to away. Security is easy to set up
Ross Friend | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
handy tool for those clients who prefer to send and receive faxes
absolute necessity since do not want to lose those clients who still operate with faxes and not scanners or pdfs
  • provides confidentiality
  • speed of receipt
  • able to retrieve old faxes
  • would like to see it more competitive with pricing
  • contact customer over automatically renewing subscription
  • try to ensure service package still fits business needs
ringcentral customer service is extremely helpful
also was accomodating when my business needs have changed
William Housley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Incredible product. It has proven to be all I need for communications in my line of work where communication is paramount. It provides incredible sound for calls. The texting service is also very high quality. And add on the ability for excellent voicemail service and you have a true winner. I would recommend this to any business that desires to reduce communication costs without sacrificing quality.
  • Phone calls
  • Text
  • Voicemail
  • Forwarding calls
  • Simpler dashboard
Like I said earlier the benefits of using Ringcentral are quite significant. I no longer have to utilize monopolized phone companies that are long on promises and short on delivery. This company has always come through for my business. Again, this business provides you with quality phon reception, prompt texting, and voicemail. I will recommend this product to anyone in need of quality phone service.
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