Alora Home Health Software helps manage all aspects of a home health care agency, including the clinical, operational, and financial components. The solution is capable of billing all payers, including, Medicare, Medicaid/Waiver, Managed Care, Medicare Advantage, Commercial Insurance, VA, and Private Pay. Alora is an enterprise
$295
per month
DrChrono
Score 9.0 out of 10
N/A
DrChrono in Sunnyvale offers what they describe as a complete EHR, Practice Management, and Revenue Cycle Management Solution - Available on iPad, iPhone, and Web. DrChrono offers solutions for speciality practices as well.
Our previous software, Cashe, stopped providing updates, prompting us to transition our clients to Alora Home Health Software. While we've encountered a few minor issues—mostly user errors—Alora Home Health Software's support has been exceptional. Their direct line connects immediately, with no hold times or voicemails, which was a refreshing change from the poor service we experienced with our old provider. [...] stands out for her extraordinary knowledge of the Alora Home Health Software platform. When I called seeking help with OASIS submissions to the iQIES system, she addressed it immediately that same day—no "we can set up a time later" delays. She pinpointed exactly what needed to be fixed and resolved the issues in real time. Using screen sharing during an in-person session, she walked us through each step with remarkable patience, going above and beyond to ensure everything was handled correctly. We're ecstatic to have found a true partner in Alora Home Health Software, one that supports fast, accurate accounting and truly cares about helping us serve our clients. Highly recommended!
Templates are customizable and you can take pictures directly into a patient's chart. DrChrono is less appropriate for this reason: they have been working on enrolling my company for Medicare electronic billing for [seven months]. [As a result], I have been unable to bill for any Medicare patients for [seven months]. The only person I have talked to was in India [and] ([the] email address ended in .india). I have had to call Medicare to try to figure out how to complete the enrollment process, [and I ended up with this response from Medicare: "DrChrono needs to [stop being lazy and do something]!." I lost [a] significant [amount of] money. [...]
It would be nice if there were some sort of alert when an incoming fax has arrived. Sort of like a ding or a bell notification at the top similar to an email, rather than having to go check every so often. We appreciate being very responsive.
If we were able to customize every single section for each type of visit, that would be very helpful as we have noticed that we would like more details in some places and less in others.
During initial training, going through each type of visit together from start to finish would be helpful. Addressing every single scenario that might happen, such as recerts or discharges. I think doing several of those from start to finish together would be beneficial as repetition is key.
[Onboarding] trainers and tech support do not know the program.
[All] DrChrono calls are from blocked, [unknown], or their personal numbers. [Looking] at [each] caller ID, you have to answer every call because they do not register as DrChrono.
DrChrono [uses] [Google] phone and [I could] not understand what [a] trainer [said] [when I called them]. [I could not hear what the trainer said] over the noise of other conversations on [Google] phone.
[I] [had] absolutely no way of talking to tech support in person.
[Tech] support tickets [are] unanswered.
[They] do not know how to enroll providers to bill Medicare electronically.
[There was] absolutely no accountability.
[The] platform was constantly down [and was very frustrating].
[There was a] consistently, delayed submission.
[Every] day, [I got] an email about a problem that they are working on.
[Weekly] issues for platform [was] addressed for slowness.
Tech support needs [to have professional people answering tech problems, needs to be reliable, and be responsive whenever someone has issues].
[The] tutorial videos [for DrChrono] are from several years [ago] and no longer apply to the [most] current platform layout.
[The] help browser [is] nonfunctional.
[Tech support is not well trained. You can not talk to anyone in person and they often do not answer tech tickets. Onboard trainers do not know their system. Customer often figures out the answers before the training rep. Between the accent and the noise of Google phone, my entire training session was asking her to repeat what she said. When they are rated lowest of the group for tech support, it is for a reason].
Alora Home Health Software’s structured documentation, OASIS prompts, and built-in alerts significantly reduce errors and help keep clinical records compliant with Medicare, Medicaid, and CHAP requirements. Nurses and therapists spend less time charting and tracking paperwork. Scheduling and orders management are more organized, reducing administrative workload. Electronic Visit Verification reduces missed visits and ensures accurate timekeeping.
I am glad I am not always affected by the platform problems. You get daily emails notifying you they are working on slowness, ERA submission problems etc
When being trained on the billing program, rather than start at the beginning and "TRAIN HOW TO USE THE PROGRAM" the trainer kept asking me what questions I had. I kept saying I don't know what I don't know. Her response was, ok, were done then. You don't have anymore questions. The only thing I could think to do was ask her to explain each item in each drop down box, but she would just read out loud the drop down choices and ask what questions I had. This pretty much sums up their training.
So I talked with other business owners and asked what software companies were they using to help keep track of things in their companies before I made a choice. Alora Home Health Software was the name I heard the most, and when I asked why, they always had really great things to say, so I reached out, and I can honestly say I'm really glad I listened to them because Alora Home Health Software has really helped make my dream come true.
TheraOffice has the best tech support and onboarding training. WebPT is also good, but their charting templates lack customization. RehabOptima and Casamba are straight forward and reliable. I am currently stuck with DrChrono.
Most billing companies charge 3-5% of your return to utilize their services. Alora has saved us that expense soley by the ease of their product. The built in ability to send claims straight to clearinghouse saves us a large percentage that would normally have to go to a 3rd party billing agency. Allows us to keep our money in house.
Alora provides a QA center and an area where all documents can pulled quickly that makes it super simple for us as an agency to keep up with our ability to do Clinical Record Reviews which is important for us to stay accredited and keep up with the top standard we strive for.
Negative: I have lost reimbursement due to the time for tech support to address ticket and the max claims submission time.
Negative: I have [not had any medicare revenue for seven months] due to DrChrono not knowing how to enroll for Medicare Electronic Billing. This issue still has not been resolved.
Negative: Lost time due to the platform being down or running slow.
