Cheers to Alora Home Health Software!
October 28, 2024

Cheers to Alora Home Health Software!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Alora Home Health Software

Our home health agency really appreciates the simplicity of Alora Home Health Software. We like that we can customize items that we need to for our specific field. We are able to send and receive faxes from here that are easily saved into the patient's chart. It is very helpful and a time saver that it does scan for errors and warnings within the OASIS. We are also enjoying that it is cloud based so that we can see information in real time rather than having to sync every so often. We have had a wonderful trainer who has gone above and beyond to make sure that we understand the software and answers any questions that we have fairly quickly.

Pros

  • One on one training even after the live training is completed, if needed.
  • Provides real time information, rather than having to sync information over several times a day.
  • It is very customizable for each agency.

Cons

  • It would be nice if there were some sort of alert when an incoming fax has arrived. Sort of like a ding or a bell notification at the top similar to an email, rather than having to go check every so often. We appreciate being very responsive.
  • If we were able to customize every single section for each type of visit, that would be very helpful as we have noticed that we would like more details in some places and less in others.
  • During initial training, going through each type of visit together from start to finish would be helpful. Addressing every single scenario that might happen, such as recerts or discharges. I think doing several of those from start to finish together would be beneficial as repetition is key.
  • We are not yet billing as we are waiting on initial Medicare survey. We look forward to billing and getting away from pro bono in the very near future.
I think as a group we have decided that the fact that you can add information in several different places can be risky if you don't know what you are doing at first. If you add something from the wrong area, such as a POC Plus, it might not carry over the information. We wondered why it is even an option to add it from a wrong place. Just an example of something that we have had to experience and learn. Over all we truly do enjoy Alora Home Health Software and are happy with our decision.
Alora Home Health Software is cloud based and so this makes it much easier to have everything in real time without having to remember to sync information to be able to send and receive, which has to be done multiple times a day. Homecare Homebase has a workflow for managers that Alora Home Health Software does not. This can be good and bad, but overall that seems like busy work for management. We are all about simplicity, which is why we chose Alora Home Health Software.

Do you think Alora Home Health Software delivers good value for the price?

Yes

Are you happy with Alora Home Health Software's feature set?

Yes

Did Alora Home Health Software live up to sales and marketing promises?

Yes

Did implementation of Alora Home Health Software go as expected?

Yes

Would you buy Alora Home Health Software again?

Yes

Some of the areas seem like they are more hospital based, so maybe having different divisions of the software, being only home care or hospice, or only hospital might make it even more individualized. Overall, we do appreciate simplicity, but we do have to have a very clear picture of our skill that we are seeing a patient for. If there is not very specific information other than basic check boxes, we risk insurance denial. So at this time we rely on writing very detailed notes in order to avoid this.

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