Alora Home Health Software vs. Epic EpicCare EMR

Our previous software, Cashe, stopped providing updates, prompting us to transition our clients to Alora Home Health Software. While we've encountered a few minor issues—mostly user errors—Alora Home Health Software's support has been exceptional. Their direct line connects immediately, with no hold times or voicemails, which was a refreshing change from the poor service we experienced with our old provider. [...] stands out for her extraordinary knowledge of the Alora Home Health Software platform. When I called seeking help with OASIS submissions to the iQIES system, she addressed it immediately that same day—no "we can set up a time later" delays. She pinpointed exactly what needed to be fixed and resolved the issues in real time. Using screen sharing during an in-person session, she walked us through each step with remarkable patience, going above and beyond to ensure everything was handled correctly. We're ecstatic to have found a true partner in Alora Home Health Software, one that supports fast, accurate accounting and truly cares about helping us serve our clients. Highly recommended!

Best for any medical clinic that is connected to a major medical center. Not good for stand-alone clinics or an EMR system in Spanish.

Incentivized

• One on one training even after the live training is completed, if needed.
• Provides real time information, rather than having to sync information over several times a day.
• It is very customizable for each agency.

• One centralized location for medical records review, retrieval, additions/updates, etc.
• User-friendly application.
• Well know in the field, therefore training is easier than with a foreign (unknown) system.

Incentivized

• It would be nice if there were some sort of alert when an incoming fax has arrived. Sort of like a ding or a bell notification at the top similar to an email, rather than having to go check every so often. We appreciate being very responsive.
• If we were able to customize every single section for each type of visit, that would be very helpful as we have noticed that we would like more details in some places and less in others.
• During initial training, going through each type of visit together from start to finish would be helpful. Addressing every single scenario that might happen, such as recerts or discharges. I think doing several of those from start to finish together would be beneficial as repetition is key.

• Med Order simplification.
• Easy workflow.
• AI prediction.

Incentivized

good support and pricing

Incentivized

Alora Home Health Software’s structured documentation, OASIS prompts, and built-in alerts significantly reduce errors and help keep clinical records compliant with Medicare, Medicaid, and CHAP requirements. Nurses and therapists spend less time charting and tracking paperwork. Scheduling and orders management are more organized, reducing administrative workload. Electronic Visit Verification reduces missed visits and ensures accurate timekeeping.

Incentivized

excellent every time i call

Incentivized

The Company normally responds to most requests. At times, however, the response times are longer than expected.

Incentivized

overall im very satisfied with implementation and training.

Incentivized

So I talked with other business owners and asked what software companies were they using to help keep track of things in their companies before I made a choice. Alora Home Health Software was the name I heard the most, and when I asked why, they always had really great things to say, so I reached out, and I can honestly say I'm really glad I listened to them because Alora Home Health Software has really helped make my dream come true.

Better integration and workflow with multidisciplinary clinics. More hospitals have EPIC. Mobile use is easy - more platforms allow us to access data.

Incentivized

• Most billing companies charge 3-5% of your return to utilize their services. Alora has saved us that expense soley by the ease of their product. The built in ability to send claims straight to clearinghouse saves us a large percentage that would normally have to go to a 3rd party billing agency. Allows us to keep our money in house.
• Alora provides a QA center and an area where all documents can pulled quickly that makes it super simple for us as an agency to keep up with our ability to do Clinical Record Reviews which is important for us to stay accredited and keep up with the top standard we strive for.

• I am not up to speed on the ROI for the product.
• The product is average in terms of what it provides our organization.

Incentivized