Epic: A Review by a Finance Director
Carmen Musitano | TrustRadius Reviewer
April 19, 2020

Epic: A Review by a Finance Director

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Epic EpicCare EMR

It's being used by one particular facility in our company's division. It is an electronic medical record system.
  • One centralized location for medical records review, retrieval, additions/updates, etc.
  • User-friendly application.
  • Well know in the field, therefore training is easier than with a foreign (unknown) system.
  • Enhancements should be able to be implemented quickly and at minimal cost.
  • System uptime can always be improved. Downtown for system enhancements can be problematic.
  • I am not up to speed on the ROI for the product.
  • The product is average in terms of what it provides our organization.
Epic came with a partnership we have with another entity. It was not a product we sought out to purchase/implement.
The Company normally responds to most requests. At times, however, the response times are longer than expected.

Do you think Epic EpicCare EMR delivers good value for the price?

Yes

Are you happy with Epic EpicCare EMR's feature set?

Yes

Did Epic EpicCare EMR live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Epic EpicCare EMR go as expected?

Yes

Would you buy Epic EpicCare EMR again?

No

EPIC is well-suited for most large acute care facilities. Not convinced it's the best product/application in the behavioral health space.

EpicCare EMR Feature Ratings

Coding
8
Charting / document management
8
Templates
7
E-prescribing
7
Mobile/tablet support
7
Integration with other EMR and PM systems
6
Customization
7
Workflow automation
7
Role-based permission levels
6
Data backups and redundancy
6
HIPAA compliance
8
Local mode / networking failsafe
7
Task tracking
7
Specialty-specific workflows
7
Multi-office / multi-physician capabilities
7