Altera Paragon vs. Netskope CASB

10 years ago the product was a good product, owned by McKesson and built on newer code. Over the years it has failed to keep up with the rapidly changing healthcare changes and struggled to fix those problems it created with new code. We had to recently move to Epic as a Community Connect client to keep up with all the changes as Paragon couldn't.

Incentivized

The Netskope CASB solution is well-suited for any company due to the proliferation of SaaS applications. With the agent being installed on endpoints, the product is well suited for remote work environments where a managed corporate network may not be available. The agent allows visibility and controls to be applied to any networks the devices connect to.

• Policies against integrated SaaS applications.
• Visibility into cloud applications usage and risk.
• Cloud Confidence Index (research into security confidence of providers).

Incentivized

• Fix key software issues
• Off shore support
• Keeping the product up to Healthcare standards

Incentivized

• Public IP for user can be from different country then it came from
• Sometimes you can't get anywhere with Netscope ON
• Location is the key for speed so users complain for speed of 'internet'
• Some location blocks Netscope IP ranges

Incentivized

Really easy to use for administrators and for end users, as all is unified in one single agent. Management and deployment is also very easy to do, so overall it is a user and administrator friendly product.

Incentivized

There have been some struggles with their infrastructure keeping pace with demand and load. Support can only do so much and has to defer to known problems being escalated.

Incentivized

We have recently moved to Epic as our EMR. Paragon isn't as user-friendly nor does it keep up with HealthCare standards. Paragon upgrades were very long and caused downtime, while Epic upgrades are a lot faster.

Incentivized

We felt that Netskope provided a more holistic view in the CASB space from a user and usage perspective. In addition, the cost structure for Menlo was a bit higher and was a bit more complicated in the installation and maintenance perspectives

Incentivized

• ROI in the beginning, but as time passed we risked losing a lot
• Support costs are low compared to others, but you pay for what you get
• Couldn't continue to use it

Incentivized

• ROI is difficult to quote but protection against threat is biggest ROI for any company
• Confidential data is governed at micro level
• Upload/download of documents even to unwarranted sites like pdf convertor is blocked

Incentivized