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Allscripts Paragon is a sinking ship
December 23, 2021

Allscripts Paragon is a sinking ship

Doug Shininger | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paragon

We used Allscripts Paragon as our Hospital EHR until this month. We also used it our finance system and payroll system.
  • Payroll
  • Fix key software issues
  • Off shore support
  • Keeping the product up to Healthcare standards
  • ROI in the beginning, but as time passed we risked losing a lot
  • Support costs are low compared to others, but you pay for what you get
  • Couldn't continue to use it
We have recently moved to Epic as our EMR. Paragon isn't as user-friendly nor does it keep up with HealthCare standards. Paragon upgrades were very long and caused downtime, while Epic upgrades are a lot faster.

Do you think Paragon delivers good value for the price?

No

Are you happy with Paragon's feature set?

No

Did Paragon live up to sales and marketing promises?

No

Did implementation of Paragon go as expected?

Yes

Would you buy Paragon again?

No

10 years ago the product was a good product, owned by McKesson and built on newer code. Over the years it has failed to keep up with the rapidly changing healthcare changes and struggled to fix those problems it created with new code. We had to recently move to Epic as a Community Connect client to keep up with all the changes as Paragon couldn't.