TrustRadius

Alvaria Performance vs. CallMiner Eureka

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alvaria Performance
Score 5.1 out of 10
N/A
Alvaria Performance (formerly Aspect Performance Management) is a tool that can reveal insights by enabling the tracking of personal and group performance vs. goal using a wide range of metrics with data sourced from many contact center systems. It includes a coaching module, which helps ensure staff gets the corrective training they need, and gamification to set up targeted challenges with rules, goals and rewards set by the supervisor.N/A
CallMiner Eureka
Score 9.0 out of 10
N/A
CallMiner provides conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.N/A
Pricing
Alvaria PerformanceCallMiner Eureka
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Alvaria PerformanceCallMiner Eureka
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Alvaria PerformanceCallMiner Eureka
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Alvaria PerformanceCallMiner Eureka
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All AlternativesView all alternativesView all alternatives
User Ratings
Alvaria PerformanceCallMiner Eureka
Likelihood to Recommend
9.0
(1 ratings)
8.0
(5 ratings)
Support Rating
-
(0 ratings)
9.0
(2 ratings)
User Testimonials
Alvaria PerformanceCallMiner Eureka
Likelihood to Recommend
Alvaria, Inc (Aspect Software + Noble Systems)
Alvaria Performance is suited for a company that needs to provide an easy way to schedule employees, provide a general schedule to adhere to daily. Alvaria Performance is also good with creating a visual representation of scheduling data to make it easier to view in a hurry. Alvaria Performance is less suited for specific schedule adjustments, it is good for increments of 1hr or more but less useful if change requires minutes.
Verified User
Anonymous
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CallMiner
Call history tracking functionalities and the ability to manage different contacts are effective through CallMiner Eureka's capabilities. Setting the interface is an easy task and the quality of the tool services is an incredible and easy communication platform for the members of the different projects. The tool has effective scheduling functions and easy project management tools which allows effective data import through the integration tools.
Annette Gilmour | TrustRadius Reviewer
Annette Gilmour
Senior Project Manager
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Pros
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
CallMiner
  • Intent scoring
  • Custom User Dashboards
  • Drill down to each touchpoint experience
Verified User
Anonymous
Read full review
Cons
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
CallMiner
  • Admin tools such as integration/ingestion tracking.
Verified User
Anonymous
Read full review
Support Rating
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
CallMiner
We have not yet had to contact support for our Eureka service.
LB
Lenny Byers
Service Support Specialist
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Alternatives Considered
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
CallMiner
CallMiner Eureka was stronger in reporting but weaker inaccuracy. It provided good reports to focus our QA program and individuals but sometimes the interpretation of the statements was wrong.
MG
Mark Goin
Consultant
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Return on Investment
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
CallMiner
  • Easy to engage with customers.
  • Effective project communication platform.
  • Easy to provide reports and also manage contacts list.
Annette Gilmour | TrustRadius Reviewer
Annette Gilmour
Senior Project Manager
Read full review
ScreenShots