Alvaria Quality vs. Five9
Alvaria Quality vs. Five9
Product | Rating | Most Used By | Product Summary | Starting Price |
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Alvaria Quality | N/A | Alvaria Quality (formerly Aspect Quality Management) software allows customer interactions to be evaluated by all parties, including supervisors, agents and automated analytics systems, enabling users to extract valuable perspectives on quality so as to best coach agents in relevant areas for improvement. | N/A | |
Five9 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | N/A |
Alvaria Quality | Five9 | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | ||||||||||||||
More Pricing Information |
Alvaria Quality | Five9 | |
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Top Pros | ||
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Alvaria Quality | Five9 | |
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Small Businesses | 8x8 Contact Center Score 7.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 8.7 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alvaria Quality | Five9 | |
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Likelihood to Recommend | 7.0 (1 ratings) | 8.4 (36 ratings) |
Support Rating | - (0 ratings) | 8.0 (8 ratings) |
Alvaria Quality | Five9 | |
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Likelihood to Recommend | Alvaria, Inc (Aspect Software + Noble Systems) | Five9 |
Pros | Alvaria, Inc (Aspect Software + Noble Systems) | Five9 |
Cons | Alvaria, Inc (Aspect Software + Noble Systems) | Five9 |
Support Rating | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Five9 |
Alternatives Considered | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Five9 |
Return on Investment | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Five9 |
ScreenShots | Five9 Screenshots |