Chose Genesys Multicloud CX (discontinued)
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Product | Rating | Most Used By | Product Summary | Starting Price |
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Alvaria Quality | N/A | Alvaria Quality (formerly Aspect Quality Management) software allows customer interactions to be evaluated by all parties, including supervisors, agents and automated analytics systems, enabling users to extract valuable perspectives on quality so as to best coach agents in relevant areas for improvement. | N/A | |
Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
Alvaria Quality | Genesys Multicloud CX (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Alvaria Quality | Genesys Multicloud CX (discontinued) | |
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Considered Both Products | Alvaria Quality No answer on this topic | Genesys Multicloud CX (discontinued) |
Top Pros | ||
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Alvaria Quality | Genesys Multicloud CX (discontinued) | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 8.7 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alvaria Quality | Genesys Multicloud CX (discontinued) | |
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Likelihood to Recommend | 7.0 (1 ratings) | 7.7 (147 ratings) |
Likelihood to Renew | - (0 ratings) | 8.0 (26 ratings) |
Usability | - (0 ratings) | 6.9 (18 ratings) |
Availability | - (0 ratings) | 8.0 (4 ratings) |
Performance | - (0 ratings) | 7.1 (4 ratings) |
Support Rating | - (0 ratings) | 8.7 (21 ratings) |
In-Person Training | - (0 ratings) | 8.1 (3 ratings) |
Online Training | - (0 ratings) | 7.3 (2 ratings) |
Implementation Rating | - (0 ratings) | 3.8 (11 ratings) |
Configurability | - (0 ratings) | 6.5 (3 ratings) |
Ease of integration | - (0 ratings) | 2.1 (4 ratings) |
Product Scalability | - (0 ratings) | 7.3 (4 ratings) |
Vendor post-sale | - (0 ratings) | 7.3 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.3 (2 ratings) |
Alvaria Quality | Genesys Multicloud CX (discontinued) | |
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Likelihood to Recommend | Alvaria, Inc (Aspect Software + Noble Systems) | Discontinued Products |
Pros | Alvaria, Inc (Aspect Software + Noble Systems) | Discontinued Products |
Cons | Alvaria, Inc (Aspect Software + Noble Systems) | Discontinued Products |
Likelihood to Renew | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Discontinued Products |
Usability | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Discontinued Products |
Reliability and Availability | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Discontinued Products |
Performance | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Discontinued Products |
Support Rating | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Discontinued Products |
In-Person Training | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Discontinued Products |
Online Training | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Discontinued Products |
Implementation Rating | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Discontinued Products |
Alternatives Considered | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Discontinued Products |
Scalability | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Discontinued Products |
Return on Investment | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Discontinued Products |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots |