Amadeus Sales & Event Management vs. Oracle Hospitality - OPERA

Great support and roll-out from Amadeus. The use of the product is very straight forward for the basics, and has great depth if you want to "get under the hood". The ability to centrally control contract or documentation formats across multiple regions, is a huge benefit.

Incentivized

to be honest this is the best software for the hospitality industry as you can run your operation with very high quality and standard , higly recommended to use this software to handle everything for you , with accurate data , reports , and reliable system . Everthing related to sales like event, banquet, conferances , food arrangement , kitchen , staff related, schedule , space organizing can be monitor and controll by this software.

Incentivized

• Uniform Contracts
• Consolidated Account Management

Incentivized

• OPERA keeps a record of our activities at the hotel.
• OPERA's interface is simple, empathetic and allows better communication between different departments.
• OPERA allows its users to execute actions without moving from their posts.
• Registering guests with OPERA is easier than with any similar program.

• More "drag and drop" dashboarding
• Ability to enter Goals/Budgets per person vs. by hotel

Incentivized

• OPERA is too slow to run for the first time and the problem persists in time.
• That OPERA only opens through browsers like Internet Explorer takes away from the user's interest and makes it adapt to the slowness of the browser in question.
• It does not allow autonomy in terms of software, which means that if you are occupying your session on the platform and another collaborator needs to use it because it causes crashes in the OPERA system, which causes problems.

From initial build out, and up through use in the live production environment, Amadeus Support has been extremely responsive, they take ownership of challenges presented, and they have strong follow up for satisfaction of resolution

Incentivized

No comparison.... Caterease is super slim and feature poor. Amadeus is feature rich and highly customizable.

Incentivized

Most of the time during my hospitality journey i used Oracle Opera -Sales and catering , May be i used other software that not in the smae level like Oracle Hospitality OPERA , as the features , reports, Support , and outcome overall for oracle much better than any other application or software in the hospitality industry.

Incentivized

• Positive - Higher accountability for Sales Activities and Pipeline
• Positive - Ability to more accurately harvest and mine lost opportunites

Incentivized

• We have reached our occupancy goal in the first quarter of 2020 by using OPERA properly.
• Housekeeping reports now better align with the maintenance checklist for repair requests, etc.
• Our company has saved at least 27% in administrative costs and has spent 56% less than in previous years.