Amazon DocumentDB (with MongoDB compatibility) vs. ChiroTouch vs. RaptorDB

AWS Document DB (with MongoDB compatibility) is well suited when for all the workloads due to its huge feature offerings which will reduce our operational overhead and due to that we can focus more on our WorkLoad rather than optimising and fine tuning Databases. Its Offerings are Advanced Monitoring, DB cluster Upgrades, Migration Assistant, High Availability, Fault Tolerance, Data Durability, Security, Storage Auto Scaling, Backup Restore policies.AWS Document DB (with MongoDB compatibility) some of the features that are there in some other services like MongoDB Atlas that offers vast amount of features plus Supports Multi Cloud while Deploying Database clusters, Immediate support to latest Mongo DB versions, Mobile & Edge Sync like Atlas Edge Sync, Freedom to choose Database deployment in Any top Public Cloud, Having more then 100 plus Monitoring and Telemetry metrics for index and schema recommendations, More Compatibility with MongoDB queries.

Incentivized

ChiroTouch has helped us maintain more accurate records, notes, billing, and the text reminders help to ensure the patients remember their appointment which keeps our numbers good.

Incentivized

• Amazon DocumentDB (with MongoDB compatibility) provides Auto scaling of cluster as a by default functionality through this we can focus on more on our applications end
• Through AWS Document DB without much operation overhead we can configure for Database's high availability, Durability, Backup Restores policies, Advanced Monitoring, Security Parameters.
• Also they can provide us a Guide for Database Migration from any Supported Mongo DB vendor to AWS Document DB.
• Via AWS Document DB query Logging ( Profiling ) we can fine tune our database queries and hence improving our END to END Customer Experience and Product Enhancements.

Incentivized

• Allows for a lot of customization that can make the software work well for small and large practices
• Can really replace anything you would normally put in a paper chart or use other programs for, with a few exceptions.
• Manages all your patient data in one place
• Uses iPad apps as well as desktop applications

Incentivized

• Give support for Latest Mongo DB versions available in market
• AWS Document DB is limited up to 32 shards per cluster and 2 shards per Document DB instance and all within single region
• Start supporting more numbers of Rich data types
• Should have access to MongoDB experts who throw light on Cutting edge mongoDB features and integration consulting.

Incentivized

• There is quite a bit to learn, even if you have experience with other EHR systems like I did, and required our staff and providers time and patience to get accustomed to it. It may be helpful for the Chirotouch team to develop a curriculum of sorts to navigate practices through learning the system in a logical way.
• The EHR system is higher in price than other comparable systems, especially with all the add-ons - it would be nice if Chirotouch were a little more transparent about what you get when purchasing the item off the shelf, and, more importantly, what features are not included without a package upgrade.
• The graphic layout and color scheme isn't as "pretty" as other EHR systems I've worked with, and actually looks quite outdated. It might be worthwhile for Chirotouch to work with graphic designers to make the interface a little more aesthetically pleasing.

Incentivized

ChiroTouch has the best customer service I have ever dealt with. They software literally makes my life easier and the office runs smoothly

Incentivized

It is fine once it is up and running, but the customization takes a long time, does not have some things setup in advance that seem very straight forward, and for most people the learning curve is very high for learning the system even once it is properly setup and customized. However, it is "fine" not particularly impressive. Additionally, their customer support and training is substandard.

Incentivized

Sometimes we get weird error messages. We have been having a problem with our check-in computer and ChiroTouch hasn't been able to figure out the problem

Incentivized

Generally we never have problems with speed. If we have, it's been because we needed to perform software updates, and then it went back to working quickly.

Incentivized

A+ Customer Support in all areas of ChiroTouch!

Incentivized

The particular person we were assigned was not very well versed in the software. Several things we asked about we were told we not possible, and then I later figure out how to do them by myself after getting to know the software. I guess that is what comes from trainers who use the system in theory but not in an actual office. They are basically reading off a script that guides you how to set things up, nothing more. If she didn't know the answer, she didn't research it, she just told us it wasn't possible. However, it was a multi-session training spread out over a couple weeks and they did walk you through all the basics. It does take a lot of customization, so this was appreciated. It would have been very intimidating to do without guided support sessions.

Incentivized

If you are not happy with your trainer, ask for someone new.

Incentivized

We had been using medisoft before and it wasn't organized enough or clear enough for insurance billing, coding and doctors notes. Chirotouch solved all of these problems with the additional bonus of being customizable

Incentivized

It's reliable, though occasionally has connectivity issues. Their support says it's our computing issue, not the software, but we don't have similar problems with other software. Definitely needs to be backed up daily. We use ChiroTouch's backup and it works well

Incentivized

• Great Customer Experience as DB queries are fine tuned
• Less Operational Overhead to manage and take care of the Database
• Automatic applying of Small patches

Incentivized

• ChiroTouch helps cut out errors that cause delays in insurance payments which is always good for the bottom line.
• ChiroTouch's scheduling and text reminders help us keep the patient notified of upcoming appointments.
• We love the feature that allows us to set it and forget it ex: retention texts, b-day texts, mass notification texts.

Incentivized