Likelihood to Recommend An intelligent search solution that makes it easy to find the information employees and customers want to know without migrating from one place to another and without wasting time with just a few clicks, Amazon Kendra connects relevant data sources through fully functional and customizable search while minimizing risks increasing workflow by obtaining detailed results.
Read full review Overall, IBM Watson Discovery is an amazing technology that we use with our clients to address various business problems, but the biggest challenge has always been about ingesting, analyzing, enriching, and searching huge collections of documents and allowing our end users and SMEs to be able to search for what they need to reduce the time and efforts spent daily on a manual search through various collections of documents. We have successfully managed to reduce manual work by over 80%, and now our SMEs are being used for the skills they have to gather insights rather than do manual work.
Read full review Pros Extremely accurate. Easy to use and setup. Great search engine. Powerful research tool. Read full review It is an excellently fast platform with documents and the answers to queries. With automation learning beneficial as it saves time. When searching for a document, everything stays located and easy to find. Acceptance of various documents. It has a quite comfortable Technical support, always available when required. Read full review Cons Amazon Kendra is an intelligent search service that facilitates the way we obtain information by making it easier to obtain accurate documents without wasting time, it is a software that is designed to work in an optimized way, providing a business quality service with flexible features and innumerable benefits. , it is effective and fresh. Read full review I believe AI should be more flexible about providing data. However, it's understandable that you need to provide the details you need in a more specific and detailed way. The interface could use more tweaking. Being new to the program, it was kind of hard to navigate. Luckily, there was a customized feature of the dashboard that I could set up, and having something that you know where you are placed always feels familiar and comfortable. Read full review Usability Powerful insights with a little bit of a learning curve
Read full review Support Rating Similar to all IBM Watson and Salesforce product solutions, the overall support would be a 10/10. Their provided FAQ's help with frequently experienced issues and if still unable to figure something out, their customer service representatives are always super responsive. With instant chat functions available, it is easy to ask a quick question rather than sitting on hold.
Read full review Alternatives Considered Amazon Kendra offers an intelligent search experience, it is a tool that facilitates the way we work by providing secure and immediate results, saves time, increases productivity and brings progress. It is the best way to get accurate answers using natural language. It is a software that works in an extraordinary way, being easy to implement, safe and effective, the experience is unique.
Read full review Discovery differs from its competitors due to the better ease of implementation and the high level of natural language recognition, it is equal in integration resources such as API and workflow or process pipeline, but it loses in the price for a high volume of documents and/or research. If you own or plan to use other services from the IBM Watson family, there is no doubt that Watson discovery is your best option. Another important point is if you plan to use a cloud or on-premise service (local server or private cloud).
Read full review Return on Investment Ease of use of website, converting in more sales. Better internal documentation, reducing emails back-and-forth. Read full review We find its Enterprise plan expensive for a country of LATAM. For US or Europe based businesses, looks great. A Big Data and massive queries based company would find the service expensive. Maybe a flat price plan would be helpful. Have you thought in making a cheaper plan where you take the learning from your customer's data to enrich your AI tool? Read full review ScreenShots