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Amazon Lex vs. AWS Chatbot

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amazon Lex
Score 7.5 out of 10
N/A
Amazon Lex is a fully managed AI chatbot builder designed to build conversational interfaces into applications using voice and text. The platform provides the advanced deep learning functionalities of Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU) to enable the development of interactive chatbots and virtual assistants.
$0
Per Speech Request
AWS Chatbot
Score 8.5 out of 10
N/A
AWS Chatbot is an interactive agent designed to make it easy to monitor and interact with AWS resources in Slack channels and Amazon Chime chat rooms. With AWS Chatbot users can receive alerts, run commands to return diagnostic information, invoke AWS Lambda functions, and create AWS support cases.N/A
Pricing
Amazon LexAWS Chatbot
Editions & Modules
Request and Response
$0.004
Per Speech Request
Stream Conversation
$0.0065
Per Speech Interval
No answers on this topic
Offerings
Pricing Offerings
Amazon LexAWS Chatbot
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Amazon LexAWS Chatbot
Considered Both Products
Amazon Lex

No answer on this topic

AWS Chatbot
Juan Dela Cruz | TrustRadius Reviewer
Juan Dela Cruz
Administrative Officer
Chose AWS Chatbot
This tool AWS Chatbot is difinitely Proactive in a sense, it automatically helps identify and addresses issues and problems and prevent making it serious and escalated. Amazing so far!
Features
Amazon LexAWS Chatbot
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
Amazon Lex
-
Ratings
AWS Chatbot
10.0
Ratings
15% above category average
Chat history and transcripts00 Ratings10.00 Ratings
Chat reporting00 Ratings10.00 Ratings
Chat and web analytics00 Ratings10.00 Ratings
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Amazon LexAWS Chatbot
Small Businesses
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Score 9.2 out of 10
Medium-sized Companies
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Score 10.0 out of 10
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Score 10.0 out of 10
Enterprises
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Score 10.0 out of 10
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User Ratings
Amazon LexAWS Chatbot
Likelihood to Recommend
8.0
(0 ratings)
10.0
(0 ratings)
Usability
9.0
(0 ratings)
10.0
(0 ratings)
Support Rating
8.0
(0 ratings)
-
(0 ratings)
User Testimonials
Amazon LexAWS Chatbot
Likelihood to Recommend
If you wish to quickly deploy multilingual chatbots without having to worry about infrastructure and model training, go for Amazon Lex. It is one of the best general-purpose conversational AI solutions in the market. The cherry on the cake is that it also seamlessly integrates with other AWS services, so you would be good there. Performance monitoring is very easy with AWS. It has support for both text and integration. If you are not a pro-NLP expert, Amazon Lex will make your job really easy.
Verified User
Anonymous
Read full review
The Best performance for this tools is best describe to be suited as friendly -user with intuitive set up and integration for different paltforms. This tool has a proven sucess that works well for both small and large teams in the organization. The best for operational processes enhancing team environment. Amazing.
Juan Dela Cruz | TrustRadius Reviewer
Juan Dela Cruz
Administrative Officer
Read full review
Pros
No answers on this topic
  • The real-time efforts has facilitated our need for chatot collaborations.
  • Our team productivity has increase upward with the help of direct instructions.
  • Centralized communication is vital for in which AWS Chatbot offered to us.
Juan Dela Cruz | TrustRadius Reviewer
Juan Dela Cruz
Administrative Officer
Read full review
Cons
No answers on this topic
  • The executions of direct chat commands still to look up
  • We would love to see the security enhancment
  • The real time alerts is challenging to us
Juan Dela Cruz | TrustRadius Reviewer
Juan Dela Cruz
Administrative Officer
Read full review
Usability
Easy to deploy and very easy to integrate with other AWS services. Automating simple tasks is also very easy with Amazon Lex. We never had NLP experts in our team, but we were still able to deploy chatbots for our support functions with minimal issues. Native integration with other AWS services like S3 and Lambda has been of paramount importance.
Verified User
Anonymous
Read full review
The tool, AWS Chatbot deserves a highest rating in the market. We have been using a AWS and it's other tools and it's quiet impressive. This tool defines the new trends for powered AI.
Juan Dela Cruz | TrustRadius Reviewer
Juan Dela Cruz
Administrative Officer
Read full review
Support Rating
Community support for Amazon Lex is good. Also, since it is an AWS service, the support has a similar standard as other AWS services. We have had a couple of instances of our bots weren't able to interact with our web apps. We reached out to the support team, and they were able to resolve our issue in no time. The documentation from the Amazon Lex team also makes creating chatbots a breeze.
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
No answers on this topic
This tool AWS Chatbot is difinitely Proactive in a sense, it automatically helps identify and addresses issues and problems and prevent making it serious and escalated. Amazing so far!
Juan Dela Cruz | TrustRadius Reviewer
Juan Dela Cruz
Administrative Officer
Read full review
Return on Investment
  • Support satisfaction has increased
  • Time to resolve customer concerns has seen a major improvement
  • Amazon Lex can quickly automate repetitive simple tasks for us
  • Our organization has built NLP capability without having to hire language experts/linguists
  • Since the integration with AWS services is natively supported, our existing DevOps team can manage our Amazon Lex deployment
Verified User
Anonymous
Read full review
  • The price for this product is considerably low and manageable.
  • We gained an impressive results
  • We are able to forecast our expectations and with excellent plan for future
Juan Dela Cruz | TrustRadius Reviewer
Juan Dela Cruz
Administrative Officer
Read full review
ScreenShots