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9 Ratings
29 Ratings
9 Ratings
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Score 7.7 out of 100
29 Ratings
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Score 8.4 out of 100

Attribute Ratings

    Likelihood to Recommend

    8.0

    Amazon Lex

    80%
    1 Rating

    AWS Chatbot

    N/A
    0 Ratings

    Usability

    9.0

    Amazon Lex

    90%
    1 Rating

    AWS Chatbot

    N/A
    0 Ratings

    Support Rating

    8.0

    Amazon Lex

    80%
    1 Rating

    AWS Chatbot

    N/A
    0 Ratings

    Likelihood to Recommend

    Amazon AWS

    If you wish to quickly deploy multilingual chatbots without having to worry about infrastructure and model training, go for Amazon Lex. It is one of the best general-purpose conversational AI solutions in the market. The cherry on the cake is that it also seamlessly integrates with other AWS services, so you would be good there. Performance monitoring is very easy with AWS. It has support for both text and integration. If you are not a pro-NLP expert, Amazon Lex will make your job really easy.
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    Amazon AWS

    No answers on this topic

    Pricing Details

    Amazon Lex

    Starting Price

    $0.004 Per Speech Request

    Editions & Modules

    Amazon Lex editions and modules pricing
    EditionModules
    Request and Response$0.0041
    Stream Conversation$0.00652

    Footnotes

    1. Per Speech Request
    2. Per Speech Interval

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    AWS Chatbot

    Starting Price

    Editions & Modules

    AWS Chatbot editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Amazon AWS

      Easy to deploy and very easy to integrate with other AWS services. Automating simple tasks is also very easy with Amazon Lex. We never had NLP experts in our team, but we were still able to deploy chatbots for our support functions with minimal issues. Native integration with other AWS services like S3 and Lambda has been of paramount importance.
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      Amazon AWS

      No answers on this topic

      Support Rating

      Amazon AWS

      Community support for Amazon Lex is good. Also, since it is an AWS service, the support has a similar standard as other AWS services. We have had a couple of instances of our bots weren't able to interact with our web apps. We reached out to the support team, and they were able to resolve our issue in no time. The documentation from the Amazon Lex team also makes creating chatbots a breeze.
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      Amazon AWS

      No answers on this topic

      Return on Investment

      Amazon AWS

      • Support satisfaction has increased
      • Time to resolve customer concerns has seen a major improvement
      • Amazon Lex can quickly automate repetitive simple tasks for us
      • Our organization has built NLP capability without having to hire language experts/linguists
      • Since the integration with AWS services is natively supported, our existing DevOps team can manage our Amazon Lex deployment
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      Amazon AWS

      No answers on this topic

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