Most Commonly Comparedto AWS Chatbot

Best AWS Chatbot Alternatives for Small Businesses

Smith.ai Live Website Chat

Score 9.0 out of 10

Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful interactions. Users pay for relevant chats only, and the vendor promises easy setup on all website platforms. Instant chat transcripts are available sent to an email, and CRM.

Higher Rated Features

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Popular Integrations

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Front

Score 8.8 out of 10

Front is a communication hub that helps businesses keep the human touch in every interaction.

Higher Rated Features

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Popular Integrations

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ZoomInfo Chat

Score 9.5 out of 10

ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.

Higher Rated Features

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Popular Integrations

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IBM watsonx Assistant

Score 9.1 out of 10

IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.

Higher Rated Features

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Popular Integrations

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Intercom

Score 8.6 out of 10
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Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.

Higher Rated Features

  • Multi-Channel Help
  • Incident and problem management
  • Self Help Community

Popular Integrations

There is not enough information to display integrations.

ManyChat

Score 8.8 out of 10

ManyChat headquartered in San Francisco provides their chatbot building platform to deploy Facebook messenger chatbots for support and service.

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Drift

Score 8.3 out of 10

Drift is presented as a human-centric, AI-powered buyer engagement platform, a platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. The platform helps businesses translate conversational data and buyer behavior into deeper customer relationships, and also modernizes the B2B website experience. According to the vendor, Drift was built to transform the B2B buying process, so that teams do…

Higher Rated Features

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Terminus ABM Platform

Score 8.2 out of 10

Supporting B2B strategies, the Terminus platform offers tactical playbooks that help teams meet accounts throughout their entire lifecycle. It is a platform rooted in first-party data that surrounds buyers with engaging digital experiences from account acquisition to expansion and renewal. The Terminus engine is built to drive ROI, minimize fraud, prioritize brand safety, and turn intent into relevant, actionable insight for GTM teams.Key benefits of Terminus:- Relevant intent signals from…

Higher Rated Features

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SendPulse

Score 6.4 out of 10

SendPulse is an integrated messaging platform providing user communication that includes emails, SMS, web push, SMTP, and user management.. This solution includes 15,000 free emails with up to 2,500 subscribers per month.

Higher Rated Features

  • Reporting & Analytics
  • Email & Online Marketing
  • Email deliverability reporting

Popular Integrations

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Best AWS Chatbot Alternatives for Medium-sized Companies

Genesys DX (discontinued)

Score 10.0 out of 10

Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available.

Higher Rated Features

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Qualified

Score 9.6 out of 10

Qualified is a conversational sales and marketing platform for Salesforce, which, starting with chatbots and live chat, includes advanced routing and omnichannel alerts, so users can prompt sales reps to take immediate action with their named accounts.

Higher Rated Features

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Zoom Contact Center

Score 9.0 out of 10

Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Recording

Popular Integrations

There is not enough information to display integrations.

Front

Score 8.8 out of 10

Front is a communication hub that helps businesses keep the human touch in every interaction.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

ServiceNow Now Platform

Score 8.7 out of 10

The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.

Higher Rated Features

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Popular Integrations

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ZoomInfo Chat

Score 9.5 out of 10

ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

IBM watsonx Assistant

Score 9.1 out of 10

IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Intercom

Score 8.6 out of 10
Learn More

Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.

Higher Rated Features

  • Multi-Channel Help
  • Incident and problem management
  • Self Help Community

Popular Integrations

There is not enough information to display integrations.

SAP Extension Suite (discontinued)

Score 8.3 out of 10

The SAP Extension Suite (formerly part of the SAP Cloud Platform) is a legacy solution that enabled businesses to rapidly build and enhance applications, processes and experiences, with the goal of driving agility and flexibility, while extending the value of applications. The product has obsolesced, and modern offerings including SAP Build or the SAP Business Technology Platform are presented as replacements.

Higher Rated Features

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Genesys Cloud CX

Score 8.5 out of 10
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Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Warm transfer

Popular Integrations

There is not enough information to display integrations.

Best AWS Chatbot Alternatives for Enterprises

Genesys DX (discontinued)

Score 10.0 out of 10

Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Front

Score 8.8 out of 10

Front is a communication hub that helps businesses keep the human touch in every interaction.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

ServiceNow Now Platform

Score 8.7 out of 10

The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

IBM watsonx Assistant

Score 9.1 out of 10

IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Genesys Cloud CX

Score 8.5 out of 10
Visit Website

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Warm transfer

Popular Integrations

There is not enough information to display integrations.

Sprinklr Service

Score 4.5 out of 10

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience.Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience. Provides insights to supervisors to drive…

Higher Rated Features

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Oracle Digital Assistant

Score 7.9 out of 10

The Oracle Autonomous Digital Assistant PaaS supports building and deploying mobile apps, digital assistants, and intelligent chatbots.

Higher Rated Features

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Khoros Service

Score 8.0 out of 10
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Khoros Service offers omnichannel engagement on publicly available channels like social, digital, chat, and voice, as well as owned online communities like Khoros Communities. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots and human agents. Customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters, and the robust agent desktop solution allows agents to…

Higher Rated Features

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Popular Integrations

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Azure Bot Service (Microsoft Bot Framework)

Score 7.9 out of 10

Microsoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all from one place.

Higher Rated Features

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SAP Conversational AI (discontinued)

Score 6.8 out of 10

SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until the end of their contract.

Higher Rated Features

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Popular Integrations

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