Amazon Lex vs. ChatGPT

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amazon Lex
Score 7.4 out of 10
N/A
AWS provides Amazon Lex, a chatbot building technology.
$0
Per Speech Request
ChatGPT
Score 9.0 out of 10
N/A
OpenAI offers ChatGPT, an advanced general intelligence (AGI) chatbot which interacts in a conversational way. The dialogue format makes it possible for ChatGPT to answer followup questions, admit its mistakes, challenge incorrect premises, and reject inappropriate requests. ChatGPT is a sibling model to InstructGPT, which is trained to follow an instruction in a prompt and provide a detailed response.N/A
Pricing
Amazon LexChatGPT
Editions & Modules
Request and Response
$0.004
Per Speech Request
Stream Conversation
$0.0065
Per Speech Interval
No answers on this topic
Offerings
Pricing Offerings
Amazon LexChatGPT
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Amazon LexChatGPT
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Amazon LexChatGPT
Small Businesses
IBM watsonx Assistant
IBM watsonx Assistant
Score 9.0 out of 10
IBM watsonx Assistant
IBM watsonx Assistant
Score 9.0 out of 10
Medium-sized Companies
Zoom Contact Center
Zoom Contact Center
Score 9.2 out of 10
Zoom Contact Center
Zoom Contact Center
Score 9.2 out of 10
Enterprises
Conversica
Conversica
Score 9.5 out of 10
Conversica
Conversica
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Amazon LexChatGPT
Likelihood to Recommend
8.0
(1 ratings)
9.0
(2 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Amazon LexChatGPT
Likelihood to Recommend
Amazon AWS
If you wish to quickly deploy multilingual chatbots without having to worry about infrastructure and model training, go for Amazon Lex. It is one of the best general-purpose conversational AI solutions in the market. The cherry on the cake is that it also seamlessly integrates with other AWS services, so you would be good there. Performance monitoring is very easy with AWS. It has support for both text and integration. If you are not a pro-NLP expert, Amazon Lex will make your job really easy.
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OpenAI
ChatGPT is a outstanding resource for looking for answers to difficult questions for example we were looking for a replacement for a motor in a spa in one of our properties and the website searches were really useless. ChatGPT upon entering the model number of the original motor was able to identify an exact match to a voter that is available and it even included specific recommendations for ensuring an exact fit
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Usability
Amazon AWS
Easy to deploy and very easy to integrate with other AWS services. Automating simple tasks is also very easy with Amazon Lex. We never had NLP experts in our team, but we were still able to deploy chatbots for our support functions with minimal issues. Native integration with other AWS services like S3 and Lambda has been of paramount importance.
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OpenAI
No answers on this topic
Support Rating
Amazon AWS
Community support for Amazon Lex is good. Also, since it is an AWS service, the support has a similar standard as other AWS services. We have had a couple of instances of our bots weren't able to interact with our web apps. We reached out to the support team, and they were able to resolve our issue in no time. The documentation from the Amazon Lex team also makes creating chatbots a breeze.
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OpenAI
No answers on this topic
Alternatives Considered
Amazon AWS
No answers on this topic
OpenAI
Siri and Alexa do not even come close
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Return on Investment
Amazon AWS
  • Support satisfaction has increased
  • Time to resolve customer concerns has seen a major improvement
  • Amazon Lex can quickly automate repetitive simple tasks for us
  • Our organization has built NLP capability without having to hire language experts/linguists
  • Since the integration with AWS services is natively supported, our existing DevOps team can manage our Amazon Lex deployment
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OpenAI
No answers on this topic
ScreenShots