Amazon Transcribe vs. HappyScribe

Amazon Transcribe can be an excellent tool for businesses where being able to convert speech or audio to text, in a searchable and reportable form, would be useful. For a call center (inbound or outbound), the ability to have a rich transcription of each call (and being able to search it for keywords) is an incredibly valuable benefit. For business meetings, being able to turn a 60 or 90-minute call into a readable transcript to search or refresh yourself or others is a very large time saver which will help you work more efficiently. The software does offer many deeper integrations, such as being able to track script usage (for call centers) or interruptions, deviations, etc.. which would be very valuable to a management team and for training purposes.

Incentivized

Happy Scribe saves us a lot of time in generating transcripts and subtitles. We have used other services, including human transcription, and really find Happy Scribe to be adequate for a starting point. Even human transcription isn't perfect when the transcriptionist isn't familiar with the domain and specific vocabulary used.

• Content discovery advancements through audio and video contents conversions to texts.
• Creating notes for meetings has been at ease with this solution.
• Real-time transcription: sending live audio and videos in response to searchable texts.

Incentivized

• Machine translation is remarkably accurate, though of course not perfect.
• The entire web app experience is thoughtfully designed and implemented. Using it is a pleasure.
• A sweet feature: the ability to share editable transcripts with guests through a share link.

• There is a small learning curve to begin using ALL of the features the software offers. Additional tech support may be required for some integrations, so it's worth looking into if planning to use all of the features they offer.

Incentivized

• There's not much to dislike!

I use Google Cloud Speech to Text and Amazon Transcribe. What makes Amazon Transcribe better for me is the accuracy of the audio-to-text conversion. I have found out that Amazone Transcribe is better at handling homophones, contractions, abbreviations, and acronyms. Another feature that makes Amazon Transcribe my No. 1 choice is its use of punctuation marks. I can also feed my own list of vocabulary into Amazon Transcribe to help me acquire better results.

Incentivized

For our use, Happy Scribe's machine translation is nearly as accurate as the human translation services we used before at considerably lower cost. The web app is better designed than either of the others we tried, though we haven't used those alternatives in the past several years

• Working in the backend, I would say the most important ROI has been data security through implementation of enterprise-grade technical and physical controls which prevent unauthorized access to our content.

Incentivized

• Happy Scribe enables us to make videos and audio accessible to people who prefer not to watch or listen.
• Happy Scribe saves us time and money.
• Happy Scribe just works.