TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amazon Transcribe

    Score7.9 out of 10
    N/AAmazon Transcribe uses a deep learning process called automatic speech recognition (ASR) to convert speech to text quickly and accurately. Amazon Transcribe can be used to transcribe customer service calls, to automate closed captioning and subtitling, and to generate metadata for media assets to create a searchable archive. Amazon Transcribe Medical can be added to provide medical speech to text capabilities to clinical documentation applications.

    $0

    per second

    Sembly.AI

    Score9 out of 10
    N/ASembly (formerly Powow) is a SaaS platform from the company of the same name in New York City, that helps to make meetings more effective by using proprietary AI algorithms to transcribe and analyze meetings, transforming them into actionable insights.

    $0

    per month per user

    Pricing
    Amazon TranscribeSembly.AI
    Editions & Modules
    Custom Language Model
    $0.0001
    per second
    Standard Pricing
    $0.0004
    per second
    Automatic Content Redaction
    $0.0004
    per second
    Transcribe Medical
    $0.00125
    per second
    Sembly Personal
    $0
    per month per user
    Sembly Professional
    $10
    per month per user
    Sembly Team
    $20
    per month per user
    Offerings
    Pricing Offerings
    Amazon TranscribeSembly.AI
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsAdditional per meeting hour costs.
    More Pricing Information
    Community Pulse
    Amazon TranscribeSembly.AI
    Considered Both Products
    Amazon AWS
    No answer on this topic
    Powow AI
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    6 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    6 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    6 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    User Ratings
    Amazon TranscribeSembly.AI
    Likelihood to Recommend
    9.4
    (6 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Amazon TranscribeSembly.AI
    Likelihood to Recommend
    Amazon AWS
    Amazon Transcribe can be an excellent tool for businesses where being able to convert speech or audio to text, in a searchable and reportable form, would be useful. For a call center (inbound or outbound), the ability to have a rich transcription of each call (and being able to search it for keywords) is an incredibly valuable benefit. For business meetings, being able to turn a 60 or 90-minute call into a readable transcript to search or refresh yourself or others is a very large time saver which will help you work more efficiently. The software does offer many deeper integrations, such as being able to track script usage (for call centers) or interruptions, deviations, etc.. which would be very valuable to a management team and for training purposes.
    Incentivized
    Read full review
    Powow AI
    Powow is well suited for meetings, multi-meetings, and having everyone in the team involved. It simplifies the process of decision-making and any process within our business that needs multiple people working at the same time. It allows people to focus on the meeting instead of taking notes as Powow uses audio transcription to create summaries about everything said. It also allows getting relevant insights and analytics that are really helpful for the business. In my own case, being a fashion and design store requires hand on meetings and work that can't be done thru the internet. Also, for very important meetings or information, you can't really rely on the transcripts as they are not perfect. Even though Powow is relatively new, it has mainly positive aspects.
    Incentivized
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    Pros
    Amazon AWS
    • It converts live recordings to text with few errors.
    • It has powerful speech recognition models- it transcribes well even low quality audios.
    Incentivized
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    Powow AI
    • It facilitates the communication among people within our business.
    • Includes the option to have multi-meetings.
    • Provides a transcript of everything said during the meeting.
    • Provides summaries for easy recap and follow up.
    Incentivized
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    Cons
    Amazon AWS
    • It was not easy to bring Amazon Transcribe to life, but kudos to the vendor for the free support they offered.
    Incentivized
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    Powow AI
    • As it is a new platform, some functions can be pretty basic.
    • The summarizing notes are not always perfect, this could be improved.
    • Navigation around the platform is not as intuitive as it could be for new users.
    Incentivized
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    Alternatives Considered
    Amazon AWS
    I use Google Cloud Speech to Text and Amazon Transcribe. What makes Amazon Transcribe better for me is the accuracy of the audio-to-text conversion. I have found out that Amazone Transcribe is better at handling homophones, contractions, abbreviations, and acronyms. Another feature that makes Amazon Transcribe my No. 1 choice is its use of punctuation marks. I can also feed my own list of vocabulary into Amazon Transcribe to help me acquire better results.
    Incentivized
    Read full review
    Powow AI
    Even though all of the mentioned platforms are helpful for meetings and teamwork, Powow is so much better. First, it allows multi-meetings, facilitating the job of the managers and heads of every team to be involved in all the work done. Also, it has audio transcripts that avoid the need for note-taking, making people pay full attention to the meeting. Provides as well insights and analysis related to the business and meeting content that are really helpful for the business. The AI component to extract patterns and sentiments across multiple meetings is a huge tool for managers and heads of teams to identify key issues and mitigate risks.
    Incentivized
    Read full review
    Return on Investment
    Amazon AWS
    • Cost reductions in KYC automating our video approvals.
    • Better customer service.
    • A good base for building new products and services around speech to text.
    Incentivized
    Read full review
    Powow AI
    • Reduced the design thinking and design process time in half as it helped with team communication.
    • Allowed to start multiple projects during the year.
    • Gave helpful insights that allowed the business to increase customer satisfaction and sales.
    • Cut costs on physical offices as 90% of the job is done remotely.
    Incentivized
    Read full review
    ScreenShots

    Sembly.AI Screenshots

    Screenshot of Meeting summary (Glance View)Screenshot of AI-powered Key Points like actions, issues, risks, events and requirementsScreenshot of Cross- and in-meeting search and sharingScreenshot of AI-generated Summaries with Action ItemsScreenshot of Automatic Meeting Minutes