Amazon Translate vs. Comm100

Amazon Translate

Amazon Translate

3 Reviews and Ratings

Comm100

Comm100

2 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Amazon Translate	Score 8.0 out of 10	N/A	Amazon Translate is a neural machine translation service used for language translation. Neural machine translation is a form of language translation automation that uses deep learning models to deliver more accurate and more natural sounding translation than traditional statistical and rule-based translation algorithms. Amazon Translate allows users to localize content - such as websites and applications - for international users, and to translate large volumes of text.	$15 Per Million Characters
Comm100	Score 8.2 out of 10	N/A	Comm100 is a global provider of omnichannel customer support software for commercial, government, and nonprofit organizations of all sizes. The Comm100 platform unifies live chat, email, social media, secure messaging, and self-service resources into one cohesive support experience. Centralized conversations and workflows improve visibility, accelerate response times, and ensure consistent service delivery regardless of channel, audience, or interaction volume. The…	$39 per month per user

Pricing

Amazon Translate

Comm100

Editions & Modules

Standard: $15.00
Per Million Characters
Active Custom: $60.00
Per Million Characters

Booking: $14
per month per user
AI Copilot: $29
per month per user
Live Chat Startup: $39
per month per agent
Ticketing & Messaging: $59
per month per user
Live Chat Plus: $69
per month per agent
AI Insights: $100
per month
Live Chat Ultra: Contact Sales
per month per user
AI Agent: Contact Sales

Offerings

Pricing Offerings
Amazon Translate	Comm100
Free Trial
No	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

—

—

More Pricing Information

Community Pulse
	Amazon Translate	Comm100

Best Alternatives
	Amazon Translate	Comm100
Small Businesses	No answers on this topic	Gist Score 9.5 out of 10
Medium-sized Companies	No answers on this topic	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	No answers on this topic	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Amazon Translate	Comm100
Likelihood to Recommend	8.0 (1 ratings)	8.2 (2 ratings)
Likelihood to Renew	- (0 ratings)	8.2 (1 ratings)
Usability	- (0 ratings)	9.1 (2 ratings)
Support Rating	- (0 ratings)	7.3 (1 ratings)

User Testimonials
	Amazon Translate	Comm100
Likelihood to Recommend	Amazon AWS I use Amazon Translate plug-in in my regular translation work. I realized that it does better in marketing and general texts. It still suffers from some shortcomings when it comes to the specific linguistic feature of Arabic. It makes some grammatical mistakes. It does not sound natural in some instances because of using uncommon word combinations. Incentivized Verified User Anonymous Read full review	Comm100 Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat RR Rob Rasmussen Sr. Manager, Web & Visual Design Read full review
Pros	Amazon AWS Medical texts Neural machine translation General texts Incentivized Verified User Anonymous Read full review	Comm100 We have a live chat icon on the website, so users can easily contact us for instant support. Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support. AW Allan Wade Associate Sales Manager Read full review
Cons	Amazon AWS Arabic syntax Collocations Incentivized Verified User Anonymous Read full review	Comm100 Salesforce integration is good, but is a touch buggy, and is tough to diagnose. If you know anything about computers, the training Comm100 provides is remedial. RR Rob Rasmussen Sr. Manager, Web & Visual Design Read full review
Usability	Amazon AWS No answers on this topic	Comm100 Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels. RR Rob Rasmussen Sr. Manager, Web & Visual Design Read full review
Support Rating	Amazon AWS No answers on this topic	Comm100 Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond RR Rob Rasmussen Sr. Manager, Web & Visual Design Read full review
Alternatives Considered	Amazon AWS I use Google Translate and Amazon Translate. I find them both helpful. What I like more about Amazon Translate is that I can control the privacy of my files. The text entered into Google Translate enters its database and might be used for further improvement of their service; however, I do not like exposing the data of my clients to a third party. Therefore, I find Amazon Translate wins by large in this regard. Incentivized Verified User Anonymous Read full review	Comm100 After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does. RR Rob Rasmussen Sr. Manager, Web & Visual Design Read full review
Return on Investment	Amazon AWS Affordable fees A free tier Incentivized Verified User Anonymous Read full review	Comm100 Our download-to-purchase cycle increased by around 3% after applying the live chat system. AW Allan Wade Associate Sales Manager Read full review
ScreenShots		Comm100 Screenshots