3 Reviews and Ratings
35 Reviews and Ratings
Amdocs CES is well suited for organizations looking for robust and highly integrated CES tools, I would definitely recommend it for medium or large sized enterprises. Is less appropiate for small business that do not have a skilled team in place to operate it and doing maintenance.Incentivized
Well suited for any size company which needs CRM management. Easy to use. Great for individuals or teams that use Apple products. Daylite and ios expert integration has been key in capturing leads from our website into the Daylite database, plus then if they opt into email marketing, they are entered into the MailChimp database. The web forms also automate the creation of opportunities and are linked with the contacts/companies. Sales Managers with geographical responsibilities can easily filter contacts or projects based on these regions so they only see what they need. Daylite is not appropriate for Windows users.Incentivized
Modern User InterfaceImproved User Experience and IntuitivenessHighly scalable plattformIncentivized
Daylite allows you to link your email so when you email a client it will link to their contact in Daylite and save the communication so anyone on the team can see all the emails that have been sent between the client and our company.Daylite allows you to create "opportunities" for the different packages and services we offer. This lets us track where someone is in the process, if they are still thinking about a service, have been sold on it, or are not interested.Daylite lets you leave notes on the account that everyone on the team can see. This has been so helpful for our company because it lets us drop helpful notes on personal things about the client that would be good for everyone to know.Incentivized
Is a very robust service, but it could be more economically accessibleIt could have more features powered by AI, Auto-Typing, etc for data input into the platformCould improve Amdocs delivery centerIncentivized
The main drawback of Daylite is that it becomes slow on its iOS mobile devices.Sometimes I face a lot of retries to log into the account. The mobile app needs a change and needs an upgrade. Apps are lacking in giving appointment reminders on time. Sometimes it does not notify on the right time about the appointment with the client.Incentivized
The most robust tool available on market, highly intuitive, scalable. But the process to start operations and customization is quite hard/complicated.Incentivized
Easy to use for Mac OS users. Not possible for Windows Users. I will still give a rating of 10, though.Incentivized
Support is centralized in Israel, sometimes the time when we get answers are considered delayed compared with the price you are paying.Incentivized
The team at Marketcircle has always been good at support and usually quick to respond and usually under 1 hour. Keep up the good work here!Incentivized
Amdocs CES is more robust, scalable and powerful. Although the project delivery method and high customizations / development to reach the final problemas are points of attentionIncentivized
Daylite provides authentic services and features with excellent programming. I have also collaborated on the Daylite calendarwith Apple Calendar so that I can never leave behind any updates of thefuture. Moreover, it keeps on updating its feature for giving better services.Incentivized
It has empowered our organization to handle our customer requests without services interruption.The customization required to put the service operational, at the beginning, delayed some processes.Amdocs CES has helped driving innovation and aligns with our digital transformation objectives.Incentivized
Daylite has been very helpful for new employees to answer their own questions about contacts/passwords, etc.We found the tiny notification bell to be weak, sometimes a project comes in with a tight deadline and we have to double-check and ask an employee if they saw the notification. More time would be saved by just chatting about the project and its expectations.A huge benefit is the institutional knowledge that can be had by reading past projects. We've tracked everything, so the history is there.Incentivized