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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amdocs CES

    Score9.4 out of 10
    N/AN/AN/A

    Daylite

    Score8.3 out of 10
    Small Businesses (1-50 employees)
    Daylite is a project management solution built around features such as contact management, scheduling, and sales pipeline tracking.

    $20.83

    per month billed yearly

    Pricing
    Amdocs CESDaylite
    Editions & Modules
    No answers on this topic
    CRM
    $20.83
    per month billed yearly per user
    CRM
    $25
    per month per user
    Sales
    $33.33
    per month billed yearly per user
    Projects
    $33.33
    per month billed yearly per user
    Sales
    $40
    per month per user
    Projects
    $40
    per month per user
    Business
    $45.83
    per month billed yearly per user
    Business
    $55
    per month per user
    Offerings
    Pricing Offerings
    Amdocs CESDaylite
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details
    More Pricing Information
    Community Pulse
    Amdocs CESDaylite
    Considered Both Products
    Amdocs
    No answer on this topic
    Daylite
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    7 Answers
    Delivers good value for the price
    No answers on this topic
    86%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    6 Answers
    Features
    Amdocs CESDaylite
    Sales Force Automation
    Comparison of Sales Force Automation features of Amdocs CES and Daylite
    Feature
    Amdocs CES
    8.1
    1 Ratings
    3% above category average
    Daylite
    7.8
    2 Ratings
    0% below category average
    Customer data management / contact management10.01 Ratings7.02 Ratings
    Workflow management3.01 Ratings7.02 Ratings
    Territory management7.01 Ratings00 Ratings
    Opportunity management7.01 Ratings8.02 Ratings
    Integration with email client (e.g., Outlook or Gmail)10.01 Ratings9.01 Ratings
    Contract management10.01 Ratings00 Ratings
    Quote & order management8.01 Ratings00 Ratings
    Interaction tracking8.01 Ratings00 Ratings
    Channel / partner relationship management10.01 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Amdocs CES and Daylite
    Feature
    Amdocs CES
    7.5
    1 Ratings
    3% below category average
    Daylite
    -
    Ratings
    Case management10.01 Ratings00 Ratings
    Help desk management5.01 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Amdocs CES and Daylite
    Feature
    Amdocs CES
    10.0
    1 Ratings
    26% above category average
    Daylite
    9.0
    1 Ratings
    15% above category average
    Lead management10.01 Ratings9.01 Ratings
    Email marketing10.01 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Amdocs CES and Daylite
    Feature
    Amdocs CES
    7.0
    1 Ratings
    9% below category average
    Daylite
    8.0
    1 Ratings
    4% above category average
    Task management7.01 Ratings8.01 Ratings
    Billing and invoicing management7.01 Ratings00 Ratings
    Reporting7.01 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Amdocs CES and Daylite
    Feature
    Amdocs CES
    9.3
    1 Ratings
    20% above category average
    Daylite
    9.0
    1 Ratings
    16% above category average
    Forecasting10.01 Ratings00 Ratings
    Pipeline visualization10.01 Ratings9.01 Ratings
    Customizable reports8.01 Ratings00 Ratings
    Customization
    Comparison of Customization features of Amdocs CES and Daylite
    Feature
    Amdocs CES
    7.0
    1 Ratings
    9% below category average
    Daylite
    9.0
    2 Ratings
    16% above category average
    Custom fields6.01 Ratings9.02 Ratings
    Custom objects6.01 Ratings9.02 Ratings
    Scripting environment6.01 Ratings00 Ratings
    API for custom integration10.01 Ratings00 Ratings
    Security
    Comparison of Security features of Amdocs CES and Daylite
    Feature
    Amdocs CES
    9.0
    1 Ratings
    7% above category average
    Daylite
    9.0
    1 Ratings
    7% above category average
    Single sign-on capability9.01 Ratings00 Ratings
    Role-based user permissions9.01 Ratings9.01 Ratings
    Social CRM
    Comparison of Social CRM features of Amdocs CES and Daylite
    Feature
    Amdocs CES
    10.0
    1 Ratings
    28% above category average
    Daylite
    -
    Ratings
    Social data10.01 Ratings00 Ratings
    Social engagement10.01 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Amdocs CES and Daylite
    Feature
    Amdocs CES
    6.5
    1 Ratings
    15% below category average
    Daylite
    -
    Ratings
    Marketing automation6.01 Ratings00 Ratings
    Compensation management7.01 Ratings00 Ratings
    Platform
    Comparison of Platform features of Amdocs CES and Daylite
    Feature
    Amdocs CES
    10.0
    1 Ratings
    27% above category average
    Daylite
    7.0
    2 Ratings
    9% below category average
    Mobile access10.01 Ratings7.02 Ratings
    Best Alternatives
    Amdocs CESDaylite
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Amdocs CESDaylite
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.7
    (10 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    3.0
    (1 ratings)
    Usability
    8.0
    (1 ratings)
    9.0
    (2 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    5.0
    (1 ratings)
    1.0
    (2 ratings)
    Configurability
    -
    (0 ratings)
    7.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    4.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    4.0
    (1 ratings)
    User Testimonials
    Amdocs CESDaylite
    Likelihood to Recommend
    Amdocs
    Amdocs CES is well suited for organizations looking for robust and highly integrated CES tools, I would definitely recommend it for medium or large sized enterprises. Is less appropiate for small business that do not have a skilled team in place to operate it and doing maintenance.
    Incentivized
    Read full review
    Daylite
    Well suited for any size company which needs CRM management. Easy to use. Great for individuals or teams that use Apple products. Daylite and ios expert integration has been key in capturing leads from our website into the Daylite database, plus then if they opt into email marketing, they are entered into the MailChimp database. The web forms also automate the creation of opportunities and are linked with the contacts/companies. Sales Managers with geographical responsibilities can easily filter contacts or projects based on these regions so they only see what they need. Daylite is not appropriate for Windows users.
    Incentivized
    Read full review
    Pros
    Amdocs
    • Modern User Interface
    • Improved User Experience and Intuitiveness
    • Highly scalable plattform
    Incentivized
    Read full review
    Daylite
    • Daylite allows you to link your email so when you email a client it will link to their contact in Daylite and save the communication so anyone on the team can see all the emails that have been sent between the client and our company.
    • Daylite allows you to create "opportunities" for the different packages and services we offer. This lets us track where someone is in the process, if they are still thinking about a service, have been sold on it, or are not interested.
    • Daylite lets you leave notes on the account that everyone on the team can see. This has been so helpful for our company because it lets us drop helpful notes on personal things about the client that would be good for everyone to know.
    Incentivized
    Read full review
    Cons
    Amdocs
    • Is a very robust service, but it could be more economically accessible
    • It could have more features powered by AI, Auto-Typing, etc for data input into the platform
    • Could improve Amdocs delivery center
    Incentivized
    Read full review
    Daylite
    • The main drawback of Daylite is that it becomes slow on its iOS mobile devices.
    • Sometimes I face a lot of retries to log into the account. The mobile app needs a change and needs an upgrade. Apps are lacking in giving appointment reminders on time. Sometimes it does not notify on the right time about the appointment with the client.
    Incentivized
    Read full review
    Likelihood to Renew
    Amdocs
    No answers on this topic
    Daylite
    While we have enjoyed using Daylite, we have been looking into more expanded services that allow us to integrate our technologies further.
    Incentivized
    Read full review
    Usability
    Amdocs
    The most robust tool available on market, highly intuitive, scalable. But the process to start operations and customization is quite hard/complicated.
    Incentivized
    Read full review
    Daylite
    Easy to use for Mac OS users. Not possible for Windows Users. I will still give a rating of 10, though.
    Incentivized
    Read full review
    Reliability and Availability
    Amdocs
    No answers on this topic
    Daylite
    It's been great for us and we have not had any major issues with accessing Daylite when needed
    Incentivized
    Read full review
    Performance
    Amdocs
    No answers on this topic
    Daylite
    I have not noticed any loading or performance issues specifically with Daylite
    Incentivized
    Read full review
    Support Rating
    Amdocs
    Support is centralized in Israel, sometimes the time when we get answers are considered delayed compared with the price you are paying.
    Incentivized
    Read full review
    Daylite
    The team at Marketcircle has always been good at support and usually quick to respond and usually under 1 hour. Keep up the good work here!
    Incentivized
    Read full review
    Implementation Rating
    Amdocs
    No answers on this topic
    Daylite
    I was not involved
    Incentivized
    Read full review
    Alternatives Considered
    Amdocs
    Amdocs CES is more robust, scalable and powerful. Although the project delivery method and high customizations / development to reach the final problemas are points of attention
    Incentivized
    Read full review
    Daylite
    Daylite provides authentic services and features with excellent programming. I have also collaborated on the Daylite calendar
    with Apple Calendar so that I can never leave behind any updates of the
    future. Moreover, it keeps on updating its feature for giving better services.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Amdocs
    No answers on this topic
    Daylite
    Was not involved
    Incentivized
    Read full review
    Scalability
    Amdocs
    No answers on this topic
    Daylite
    Daylite has worked well for our small company trying to get a client base, but as we grow we are wanting more integrations that are unavailable
    Incentivized
    Read full review
    Professional Services
    Amdocs
    No answers on this topic
    Daylite
    We did not use professional services
    Incentivized
    Read full review
    Return on Investment
    Amdocs
    • It has empowered our organization to handle our customer requests without services interruption.
    • The customization required to put the service operational, at the beginning, delayed some processes.
    • Amdocs CES has helped driving innovation and aligns with our digital transformation objectives.
    Incentivized
    Read full review
    Daylite
    • Daylite has been very helpful for new employees to answer their own questions about contacts/passwords, etc.
    • We found the tiny notification bell to be weak, sometimes a project comes in with a tight deadline and we have to double-check and ask an employee if they saw the notification. More time would be saved by just chatting about the project and its expectations.
    • A huge benefit is the institutional knowledge that can be had by reading past projects. We've tracked everything, so the history is there.
    Incentivized
    Read full review
    ScreenShots

    Daylite Screenshots

    Screenshot of Daylite app shown on both iPhone and Mac