Amilia SmartRec vs. Timely booking & payments system

Building classes is easy and straightforward. Clicking on accounts and seeing age, address, account details all organized and clearly laid out is great

Incentivized

I've researched a lot of salon software, and Timely was the top-of-the-line software that does it all compared to competitors. It has a friendly interface, offers easy ways to communicate with clients via text and emails, and provides insights and reports, so it indeed does everything you need for booking software. On top of that, it's cloud-based, so say goodbye to only accessing your appointment book through your computer at the salon.

Incentivized

• Being able to import programs so you don't have to start from scratch
• Dividing class builds into different categories: registration periods, forms, session, drop-ins, etc. Makes editing easy!
• Super user friendly. Taking attendance on the app is quick and easy!

Incentivized

• Integration with Google Calendar allows avoiding double ups
• Automatic appointment bookings with SMS reminders
• Xero integration and Automatic Invoicing, Payments and Partial Reconciliation
• Multiple Staff Members to be booked
• Facebook Integration, allows people to book from Facebook

Incentivized

• I don't like how you have to reload everything when changing from the registration tab to the edit tab. For example, if you are looking at a class under the registration tab and need to make an edit, you can't just switch to that class under the edit tab. You have to hit edit and it reloads ALL the programs again.
• We have multipasses built under memberships. The multipass function shows up as "drop-in" on our website which is really not what it is. It is used as a 6-class pack, not a drop-in. This causes a lot of confusion with our parents.

Incentivized

• UI/UX
• Cloud based system
• Has to be more customer friendly

Incentivized

Once you understand how it works, it's awesome. There was definitely a learning curve to get used to it, but everyone in my organization received training from an Amilia/SmartRec associate so it was good once we had all our questions answered

Incentivized

Incentivized

Timely is by far the most user-friendly and fun to use. It's got a great interface, works on iPads, and training is super easy for the team. Other software is clunky and takes too long to set up and train the team to use.

Incentivized

• Implementing Amilia on our website was a game changer for our enrollment numbers. It is much easier to use than our previous enrollment software.
• The fact that our tuition rates can be prorated automatically is the best part. We used to have to do it manually which was tedious. Now it is easy peasy and parents can sign up and pay for just the classes remaining in the semester!!

Incentivized

• Bragging rights, yes. Always cool to tell how automated your business is.
• ROI, no. In our case, it wasn't worth the time spent in integration into the website, system setup, plus subscription fee. However, take into account, that High-Value Professional Services is a wrong industry for this product.
• Convenience and confidence that there will be no double booking across G Suite and Timely was tested and were really handy at the times.
• No ability to use our own SMTP. If your server has Anti-Spoofing DKIM and etc., setting it up with Timely was a nightmare as support had no idea. So a lot of emails were going to Spam on the client's side.

Incentivized