Get Amity (discontinued) vs. Vitally

• For success teams that are siloed, with a large stack to manage; it works amazingly
• Or small teams
• For Teams that may have a lot of revenue targets, it's hard

Incentivized

• Vitally is suitable for any software company that is looking to measure and report and action the health of their customers.
• While you would get less value from the tool if you do not have a team in place to action the insights it generates, I would still recommend that smaller teams look at implementing health scores and setting up automated responses to bad health.

Incentivized

• Service
• Data mapping
• Displays data

Incentivized

• Integrations with other sources
• Dashboards easy to build
• Quick research of info

Incentivized

• Some times it's too much customization
• Better ways to take care of upsells

Incentivized

• NPS measurement is not particularly customizable

Incentivized

Using of this tool I have improved customer satisfaction tracking and reduced churn rates by ensuring tasks are completed within set timeframes. Customer Sentiment analysis is also very important for me as well as the good project tracking and alignment across Product, Engineering, and Sales teams. This leads to more efficient collaboration and project completion.

Incentivized

Amity understands that we need more than views to manage a cuatomer... you have to have a CRM.

Incentivized

• Vitally was much easier to both set up and maintain than ChurnZero. The ongoing cost of keeping Churn Zero set up correctly was ultimately too much and caused us to look at other tools.
• Vitally's user interface is much cleaner and easier to understand. While ChurnZero may have more customizations, we ultimately found we were not using large portions of their app.
• Vitally worked out to be much cheaper for our needs.

Incentivized

• Faster churn indicators

Incentivized

• Positive Customer Onboarding and Progress Tracking
• Good tracking of customer relationship management
• Customer onboarding, adoption, and satisfaction

Incentivized