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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Answerbase

    Score8 out of 10
    Mid-Size Companies (51-1,000 employees)
    Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse content and articles to meet their demand for information about your products and services. Each system comes with administration and moderation tools that are designed to help companies customize, manage and grow an engaging platform. According to the vendor, advanced features like moderation, user group management, actionable content insights,…

    $49

    per month

    Cincopa

    Score9.8 out of 10
    N/ACincopa is a video knowledge management platform that converts video and document assets into searchable, structured knowledge environments. The solution utilizes Artificial Intelligence (AI) to index multimedia content, allowing users to query libraries using natural language to locate specific information within media files. Key Capabilities Structured Knowledge Environments: The platform organizes Video Assets and Digital Documents into categorized…

    $99

    per month

    Pricing
    AnswerbaseCincopa
    Editions & Modules
    Basic
    $49
    per month
    Professional
    $149
    per month
    Business
    $399
    per month
    Enterprise
    Quote
    per year
    Starter
    $99.00
    per month
    Growth
    $349.00
    per month
    Offerings
    Pricing Offerings
    AnswerbaseCincopa
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsAnswerbase Enterprise allows for 100% custom adaptations and developments to take whatever ideas, new functionalities or integration requirements you may have and make them a reality. Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site. Therefore, we organize a quote on a per customer basis only for customers interested in an Enterprise implementation.—
    More Pricing Information
    Features
    AnswerbaseCincopa
    Video Marketing
    Comparison of Video Marketing features of Answerbase and Cincopa
    Feature
    Answerbase
    -
    Ratings
    Cincopa
    8.6
    17 Ratings
    13% above category average
    Lead generation00 Ratings7.014 Ratings
    Video personalization00 Ratings9.914 Ratings
    eCommerce00 Ratings8.76 Ratings
    Support for advertisements00 Ratings8.59 Ratings
    Video SEO00 Ratings8.913 Ratings
    Integration to Marketing Automation00 Ratings8.69 Ratings
    Video Platform Integrations
    Comparison of Video Platform Integrations features of Answerbase and Cincopa
    Feature
    Answerbase
    -
    Ratings
    Cincopa
    8.2
    5 Ratings
    28% above category average
    Integration to Salesforce.com00 Ratings8.24 Ratings
    Integration to Marketo00 Ratings8.24 Ratings
    Integration to HubSpot00 Ratings8.35 Ratings
    Video Security
    Comparison of Video Security features of Answerbase and Cincopa
    Feature
    Answerbase
    -
    Ratings
    Cincopa
    9.2
    16 Ratings
    7% above category average
    Video access controls00 Ratings9.016 Ratings
    User management00 Ratings9.016 Ratings
    Video link sharing00 Ratings9.915 Ratings
    Internal video00 Ratings9.013 Ratings
    External video00 Ratings9.014 Ratings
    Video Player
    Comparison of Video Player features of Answerbase and Cincopa
    Feature
    Answerbase
    -
    Ratings
    Cincopa
    9.0
    19 Ratings
    9% above category average
    Player customization00 Ratings9.019 Ratings
    Embedded videos00 Ratings9.018 Ratings
    Video quality / Bandwidth controls00 Ratings9.016 Ratings
    Mobile compatibility00 Ratings9.017 Ratings
    Video Analytics
    Comparison of Video Analytics features of Answerbase and Cincopa
    Feature
    Answerbase
    -
    Ratings
    Cincopa
    9.9
    14 Ratings
    23% above category average
    Per viewer tracking00 Ratings10.013 Ratings
    Per video tracking00 Ratings9.914 Ratings
    Video analytics dashboard00 Ratings9.712 Ratings
    Video Hosting, Management & Storage
    Comparison of Video Hosting, Management & Storage features of Answerbase and Cincopa
    Feature
    Answerbase
    -
    Ratings
    Cincopa
    8.7
    15 Ratings
    1% above category average
    On-Demand video00 Ratings9.010 Ratings
    Live streaming00 Ratings9.06 Ratings
    Video upload & format support00 Ratings8.115 Ratings
    Video library / File management00 Ratings9.015 Ratings
    Video portal00 Ratings8.110 Ratings
    Video Engagement
    Comparison of Video Engagement features of Answerbase and Cincopa
    Feature
    Answerbase
    -
    Ratings
    Cincopa
    7.7
    2 Ratings
    3% below category average
    Audience Q&A / Live chat00 Ratings8.21 Ratings
    Video comments00 Ratings7.22 Ratings
    Best Alternatives
    AnswerbaseCincopa
    Small Businesses
    Slite
    Score5.8 out of 10
    Vidyard
    Score8.2 out of 10
    Medium-sized Companies
    Bloomfire
    Score8.4 out of 10
    Vidyard
    Score8.2 out of 10
    Enterprises
    Bloomfire
    Score8.4 out of 10
    Panopto
    Score7.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    AnswerbaseCincopa
    Likelihood to Recommend
    10.0
    (1 ratings)
    9.8
    (28 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (1 ratings)
    Usability
    -
    (0 ratings)
    8.2
    (1 ratings)
    User Testimonials
    AnswerbaseCincopa
    Likelihood to Recommend
    Lumin Creative
    We implemented a Q&A board since we felt this would be the best way to create high quality content for our team when discussing the next sales strategy process. Really aids customers who have purchased a product from our company to navigate any problems they experience as they can seamlessly check the community question board Increases networking opportunities
    Incentivized
    Read full review
    Cincopa
    I would say that Cincopa is a first-stop for any dev project without an internal gallery option. This is especially true if the person in charge of content or building the galleries is not a coder. Cincopa makes designing a good looking gallery and inserting it into nearly any webpage a pretty simple process, so it is a great starting place. There may be other options that would fit a different development project better (internal gallery functions or a full-scale DAM with importable galleries), but for our purposes Cincopa was (and is) a perfect fit.
    Incentivized
    Read full review
    Pros
    Lumin Creative
    • Increases your team to collaborate with each other as you are available to post questions that more people can answer to express and opinion or idea
    • Browse existing community pages to see if your question has been answered
    • Allows you to share relevant documents with specific staff
    • Excellent customer service support team that are always on hand to help
    Incentivized
    Read full review
    Cincopa
    • Responsive - if your platform is not responsive it will display the gallery this way across all platforms.
    • Fast - if you have slow uploads it will increase your load speed.
    • Easy - you can upload all your photos at once or one at a time. Then use a preset gallery to display them.
    Read full review
    Cons
    Lumin Creative
    • Onboarding checklist would be a great addition as setting up can be complicated
    Incentivized
    Read full review
    Cincopa
    • The number of pictures for the upload should be slightly higher.
    • The previous calculation of the traffic is difficult.
    • If many pictures have to be deleted from a gallery, that does not happen so fast, because only 50 pictures are loaded. Then you have to scroll all the way down and wait until the next 50 images are loaded, in order to be able to mark them for deletion. This takes a while with 800 pictures for example.
    Read full review
    Likelihood to Renew
    Lumin Creative
    No answers on this topic
    Cincopa
    It solved the problems we were facing at the time.
    Read full review
    Usability
    Lumin Creative
    No answers on this topic
    Cincopa
    Cincopa is very easy to use, especially to the uninitiated. You don't need a degree in CS or years of experience to set-up a fantastic looking gallery. The interface is self-explanatory for the most part and very easy to use. The drag-and-drop functionality makes it simple and inviting for all users.
    Incentivized
    Read full review
    Alternatives Considered
    Lumin Creative
    Just from a personal viewpoint, I feel that the ease of use with Answerbase is amazing and with first class customer service support team, that could not be more friendlier and helpful. The decision was easy and they designed specific requirements that met our needs. It has really complemented our workforce and saved time.
    Incentivized
    Read full review
    Cincopa
    Cincopa has nice templates that are easy to use. The images can be moved about, more images added, and the size changed.
    I particularly like the Pinterest style template, as it fits in well with the number of images that I need to display on my website. The more choices displayed, the more likely customers are to order.
    Incentivized
    Read full review
    Return on Investment
    Lumin Creative
    • Increased collaboration in the workplace
    • Saved time on staff asking the same questions
    • Provides customers a 'live' community to liaise with
    Incentivized
    Read full review
    Cincopa
    • The video that we uploaded to our website will show prospects in the area around our apartment community and hopefully give them a good idea of how close they can be to work/school.
    • Our video will result in more apartments being rented which will have a positive impact on our ROI.
    • Our video will give residents and prospects a positive image of our community.
    Incentivized
    Read full review
    ScreenShots

    Answerbase Screenshots

    Screenshot of Each customer has access to an Admin Site where they can access the tools they need to effectively manage all of your content, users and access.Screenshot of The public interface comes with a standard template. Customers are encouraged to customize the look and feel, so that it is accomplishes their goals and accurately reflects their brand.Screenshot of Each admin and moderator has access to a “My Work” area where they can see their content assignments.Screenshot of Admins and moderators have advanced tools for moderation to control each piece of content from one area.Screenshot of Admins can have full control over customization to accomplish any look and feel they want.Screenshot of Widget builders and API’s empower you to accomplish even the most sophisticated integrations or even build your own Answerbase-powered Q&A applications.

    Cincopa Screenshots

    Screenshot of where Cincopa's AI interacts with viewers, answering questions and surfacing key information without watching the entire video, making content more accessible, searchable, and engaging.Screenshot of the dashboard to see what users are asking, track unanswered questions, and identify content gaps.Screenshot of an analytics dashboard, offering insights to improve content quality, enhance viewer experience, and address missing information.Screenshot of key performance metrics like views, watch time, plays, and engagement in real time. Analyze trends across devices, pages, and geographies to understand viewer behavior and optimize video strategy.Screenshot of the interface to upload and edit videos. Users can update metadata, trim content, add subtitles, configure player settings, and control distribution.Screenshot of a branded video hub with categorized playlists and intuitive navigation. This enables users to browse, search, and access content across channels like onboarding, training, and updates, all in one centralized CincoTube experience.