What users are saying about
5 Ratings
1 Ratings
5 Ratings
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Score 7.3 out of 101
1 Ratings
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Score 9 out of 101

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Likelihood to Recommend

AnswerDash

It is very useful if a customer isn't quite sure what they want, and prefer not to speak to a member of our sales team directly. It is less useful for our experienced knowledgeable customers.
Brooke Schell profile photo

Mojo Helpdesk

For a small business it is a very good value.
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Feature Rating Comparison

Incident and problem management

AnswerDash
Mojo Helpdesk
9.8
Organize and prioritize service tickets
AnswerDash
Mojo Helpdesk
10.0
Expert directory
AnswerDash
Mojo Helpdesk
10.0
Subscription-based notifications
AnswerDash
Mojo Helpdesk
10.0
ITSM collaboration and documentation
AnswerDash
Mojo Helpdesk
9.0
Ticket creation and submission
AnswerDash
Mojo Helpdesk
10.0
Ticket response
AnswerDash
Mojo Helpdesk
10.0

Self Help Community

AnswerDash
Mojo Helpdesk
10.0
External knowledge base
AnswerDash
Mojo Helpdesk
10.0
Internal knowledge base
AnswerDash
Mojo Helpdesk
10.0

Multi-Channel Help

AnswerDash
Mojo Helpdesk
10.0
Customer portal
AnswerDash
Mojo Helpdesk
10.0
Social integration
AnswerDash
Mojo Helpdesk
10.0
Email support
AnswerDash
Mojo Helpdesk
10.0
Help Desk CRM integration
AnswerDash
Mojo Helpdesk
10.0

Pros

  • Importing our existing frequently asked questions and question and answer pages to the AnswerDash platform is absolutely effortless.
  • The feature within AnswerDash 2 intuitively learns and forecast questions for each individual customer is remarkably accurate.
  • Our customer experience satisfaction is at an all-time high and is contributing to an increase in sales.
Brooke Schell profile photo
  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
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Cons

  • The price is on the high end. We use a good part of our web growth budget on just AnswerDash.
  • I really have no other complaints. Although expensive, it's worth every penny.
  • We have had 0% negative feedback from our customers regarding AnswerDash.
Brooke Schell profile photo
  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
No photo available

Alternatives Considered

AnswerDash is the first of its kind that we as a company have had the pleasure of implementing.
Brooke Schell profile photo
Price and customer service.
No photo available

Return on Investment

  • It has freed up a great amount of time for our sales team.
  • The sales team is able to focus on acquiring new clientele resulting in greater sales numbers company-wide.
  • The sales team can also make a greater number of repeat up-sells and add-on sales when the customers don't feel like they are being taken advantage of.
Brooke Schell profile photo
  • Our company’s improved customer support response times and expert service has helped us make money.
No photo available

Pricing Details

AnswerDash

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Mojo Helpdesk

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details