Anthology Encompass vs. DonorDock

Importing and exporting data is failry easy. Automation for e-mail marketing is severely lacking.

Incentivized

DonorDock is probably the best nonprofit CRM for small to medium sized nonprofits, when you consider features, use-ability, and value. For most organizations, it’s going to have everything you need to get the job done. For very large organizations ($4 million raised through fundraising annually), or those where money is no object, and they want something 100% custom-built, it is not the best choice.

• It allows us to create fields as needed.
• Creating an export of data is really easy.
• Merging of records is fairly simple.

Incentivized

• Fast customer service response
• Easy to use platform
• Track the email open rate and link click number

Incentivized

• A more inclusive duplicate identification tool would be great.
• QR tickets for event registrants would be great and move you into this century.
• Allowing more flexibility with event creation is vital to us at this time.
• Additional automation would be great. Email event info, then to those not registered, then a reminder to those registered. Now it is entirely manual throughout the entire process.

Incentivized

• Customized Reporting
• Dynamic Tagging

It does not have the automation or event tools that we are desperately needing at this time.

Incentivized

The software is old and complicated. Not very intuitive to learn.

Incentivized

The platform is easy to use and the step-by-step instruction was helpful!

Incentivized

It is usually up and running.

Incentivized

No integration.

Incentivized

I usually get an accurate response to issues. Your service techs are knowledgeable in how the software works and is set up.

Incentivized

N/A I've only attended webinar training, which is great when you are on live, not so much when watching a recording.

Incentivized

Most are recorded, so questions that arise are not easy to get answered.

Incentivized

Unknown. I wasn't here.

Incentivized

None others to date.

Incentivized

I’ve looked at nearly every other tool on the market, and DonorDock is my favorite right now, especially for smaller nonprofits. It is better because it has focused on making day to day tasks easy. I know a lot of friends dread using their other CRMs, but I actually like using DonorDock.

Choosing a system is a big decision, and you want to make the right one. No software is perfect, but this is the best one I’ve personally seen: DonorDock is not only easier to use, but it also has great features to retain donors better, and it is much more affordable than the other options out there. Would definitely recommend getting a demo and checking it out for yourself. http://www.donordock.com/donordock-demo

• The cleanup process is very painful due to lack of any automation
• Identity checkpoint would be great if we could control the fields being matched.

Incentivized

• Greater engagement across the organization with our CRM
• Greater engagement with donors.