Item: DonorDock
Rating: 10
Author: Chao Lee

Overall Satisfaction with DonorDock

Use Cases and Deployment Scope

We use DonorDock to communicate with donors via email and text, to run reports, and to record donation data. We were searching for a CRM with an automated email feature to streamline our workflow for the team. When we found out that DonorDock has this feature, we were thrilled to make the switch.

Pros and Cons

Pros

Fast customer service response
Easy to use platform
Track the email open rate and link click number

Cons

I can't think of any.

Return on Investment

I haven't been using DonorDock long enough to provide feedback on this.

Usability

The platform is easy to use and the step-by-step instruction was helpful!

Alternatives Considered

Bonterra Guided Fundraising

I need email automation for easy communication. Unfortunately, Network for Good does not support this function. Additionally, the filter function on the report doesn't always provide the needed data.

Key Insights

Do you think DonorDock delivers good value for the price?

Yes

Are you happy with DonorDock's feature set?

Yes

Did DonorDock live up to sales and marketing promises?

Yes

Did implementation of DonorDock go as expected?

Yes

Would you buy DonorDock again?

Yes

Other Software Used

Canva, Bitly

Likelihood to Recommend

DonorDock's customer service team is excellent. From the initial contact with the sales team, through the onboarding process with the education team, to the data imports, everyone is very supportive, knowledgeable, and responsive. I couldn't be happier throughout the whole process. For example, when I was doing the data imports, Carolyn was very helpful. We had a virtual meeting, and she guided me through the steps. When I was importing the data on my own, some problems occurred, and she quickly identified the issue and helped me adjust my data for a successful import!

DonorDock Feature Ratings

Comments

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Couldn't be happier

Software Version