Anthropic Claude vs. Five9

Less appropriate of a tool if you want to talk to it and have it pull information from the web. I do find it doesnt dive as deep. Also - it does not have the capability to generate images. If you want an AI tool to use in workflows, or something to help you become more efficient in processes you are already using. Anthropic Claude is the way. It is easily the best tool for a full cycle workflow. Will take you from concept right through the execution.

Incentivized

We use Five9 as a tool to make and receive calls from various departments such as Customer Service, Underwriting, Claims, and others. It's a tool that has helped us complete various tasks to contact our customers. It has also allowed us to replace Zoom Phone, as it makes it easier to assign new contact numbers to agents, while Zoom Phone only allows reusing numbers. It's a good tool with an easy-to-use interface for new users.

Incentivized

• Document review and analysis
• deeper analysis and recommendations
• strategic planning
• document preparation and template development
• Problem solving internally and for external clients

Incentivized

• Inbound and outbound calls it process is so well.
• The service is so good and they give very efficient support in customer need.
• The calls we can do in Five9 include incoming, outgoing, voicemails and we can also send a note to a specific person. It's a very reliable mode of communication.

• In comparison to other AI, I do find that conversationally, Anthropic Claude lacks in-depth answers to the extent some of the others do. BUT - The content it does provide I generally find to be more valuable.
• An easier way to understand the credits and how they work. Perhaps a live usage bar or something that makes it more transparent.
• An integration with co-work. Chats saved on my cowork and chats saved on my Anthropic Claude web app do not sync.

Incentivized

• Text. Texting is incredibly difficult on Five9. We've had issues with only some texts logging to Salesforce, issues with threading of text conversations, and issues with having Salesforce contact information appear on the text widget (knowing who you are texting, not just their phone number).
• The interface to "pause" is challenging. There are not good reminders to our reps to remember to pause or log out of Five9. If you forget to log out, this can affect stats about who worked the longest hours that day - and it's hard to know who actually was active on the phones.
• Inbound voicemails are too-easily hidden. It's challenging for a lot of our reps to remember to check their inbound voicemails because it is hard to access them in the Five9 widget.

Incentivized

Robust product, great reliability and support.

Incentivized

Claude is a trusted platform from our perspective. We have been using this platform (paid version) more and more the past few months. The value returned is more than worth it. As more integrations points happen, we see Claude being a long term part of our ecosystem. Data creation, analysis, and assessments can be a tedious process. Claude delivers robust and efficient outcomes that help us for on higher level tasks.

Incentivized

overall usability is very great. User friendly interface for agents within the Salesforce with the engage button. Easy to go offline and online. Very good Integrations with Salesforce helps lot of clients that implemented Salesforce. As it is cloud based, agents can access it from anywhere. While the agent experience is goof, as a technical person it is hard to manage with the Five9 VCC and also the reporting User Interface is bad and slow when there are large amount of records.

Incentivized

We have had minimal downtime due to system outages since it was implemented.

Incentivized

The system's performance is great. Page loads quickly. Reports are generated quickly and sent to our email or FTP. The integration did not impact the performance of our other applications. We have not seen any drop in the performance of either applications since we performed the integration.

Incentivized

Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.

Incentivized

I took the certification course for administrator and also received some tips while working with the developer during implementation. The UI was very intuitive, so I was able to figure out how things worked when I configured the users, skills, campaigns, IVR scripts. I worked with the Five9 AI team to beta test Agent Assist.

Incentivized

The implementation team that was assigned to us was great. The project manager was very helpful and managed the timeline very efficiently. The developer was very helpful and provided insights while helping us configure the system.

Incentivized

I still prefer GPT for conversational AI and image generation. Anthropic Claude is more of a tool to actually do something. Where GPT will get you the info you need, Anthropic Claude is much better suited to building something into your application. If I want to build a spreadsheet or if I want to turn a website into a PowerPoint presentation. I do it on Anthropic Claude.

Incentivized

Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost

Incentivized

We do annual renewals and it's concurrent licensing which is great.

Incentivized

It was very easy to add additional licenses. Once we placed the order, it was activated the following day. Since it's web-based, it's very quick to deploy across multiple sites.

Incentivized

Five9 Professional Services team is very knowledgeable and efficient. I worked with them during implementation and during beta testing for Five9 Agent Assist and Ai Insights.

Incentivized

• ROI is immediate in the consulting space. We draft documents for clients often and have the ability to produce exponential output with Claude.
• Claude has allowed us to develop HTML and java code based on our requirements for a client. It has also helped identify bad code and shortened our development lifecycle
• Claude has turned into a value added platform that we rely on to verify information and provide suggestions. We look at Claude as a strategic technology partner

Incentivized

• Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
• Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
• Cost savings: Five9 requires significantly less management than our previous solutions.

Incentivized