Apica Synthetic vs. AIOps from Broadcom

As I use this for only my area, it is very well suited to what I need it to do. Apica Synthetic monitors two different web applications in a time interval that is easily customizable for uptime and latency. These are critical indicators for a cloud-based point-of-sale system. We need solid uptime and limited latency across the enterprise.

Incentivized

For servers and Network monitoring Broadom products easily delivers outcome, they offer great depth and breadth of monitoring. DX IM covers 140+ technologies in case of Data center monitoring, tremendous alerts and metric collection. Network monitoring product is well mature and offers end to end monitoring of network , these two products offer great monitoring of on prem data center and network infrastructure. DX APM is another powerfull product for application performance monitoring and analytic. AIOps is a suite of products, Powerfull products such as DX IM & DX NetOps should be offered as SaaS service, these two products cover full data center monitoring or cloud infra monitoring. If they move them to SaaS it will attract many opportunities of monitoring

Incentivized

• Auto alerts trigger if any issue is identified
• Graphical representation of the health of applications
• Good product support from the team

Incentivized

• It's very clunky. Infrastructure is large and very difficult to upgrade.
• SaaS and On-premise versions are different. There is an LDAP integration but users can only be assigned to one group (i.e. department). If you are in 2 departments, you need 2 separate logins.
• Update: they now offer federated logins
• It filled a gap in monitoring for us, but we're looking to move on.

Incentivized

We trust the results that Apica Synthetic has achieved. Real-time alerting is critical to our clients and with limited resources, we can't handle many false positives; Apica Synthetic is the only solution that provides both of those features.

Incentivized

As per my experience while using it. Thanks!

Broadcom AIOps Suite has all the products to achieve the full stake observability and they very tightly integrated to each other.

Incentivized

Apica Synthetic is very effective while configuring the account setup for any of the database/UserID.

Broadcom support was awesome, Professional team was available as on demand. Technical support folks follow the diagnostic process and deliver the customer satisfaction

Incentivized

Easy for implementation in our Infrastructure, Easy for troubleshooting the issue and Easy to use as well.

We were using different monitoring tools for different requirements (e.g.,Nagios and Checkmk for infrastructure issues) and we were in need of a tool for service and API monitoring for which we were using ThousandEye. But alerts were 60-70% valid irrespective of conditions like network issues. But Apica Synthetic's alert mechanism is a perfect fit for our department. It helped us to reduce unnecessary/false alerts and a number of wrong tickets.

Incentivized

• My department is not charged for Apica Synthetic so no ROI, but from a customer service perspective, we can react to an outage and repair it faster than our customers can report the outage.
• Our vendor's own monitoring tools are not as accurate nor as timely as ours. They rely on us telling them, from Apica Synthetic, that they have an issue.

Incentivized