Item: Apica Synthetic
Rating: 10
Author: Michael McClanahan

Use Cases and Deployment Scope

It is being used in our North American region to monitor many applications. My knowledge is specific to our POS implementations. We use it to monitor uptime and lag time for several applications relevant to our SaaS POS systems. It allows us to react when there are issues and to provide feedback to our POS vendors of issues we are seeing. We have one specific application which is near EOL and has been highly problematic this last year. Apica Synthetic provides us with a rapid indicator of a problem much sooner than just waiting for our customers to call in. We can generally alert the vendor and they can fix the issue prior to most of our customers being impacted.

Pros and Cons

Apica Synthetic provides timely (as defined by us) indications of an application's uptime.
Apica Synthetic provides easy-to-read-and-use reports and graphs.

I am not sure, but it used to be that certain browsers were not supported. It needs to support all browsers.
I would like the ability to drill down to a more detailed second-by-second review of an incident.

Return on Investment

My department is not charged for Apica Synthetic so no ROI, but from a customer service perspective, we can react to an outage and repair it faster than our customers can report the outage.
Our vendor's own monitoring tools are not as accurate nor as timely as ours. They rely on us telling them, from Apica Synthetic, that they have an issue.

Alternatives Considered

Google AdSense

Key Insights

Do you think Apica Synthetic delivers good value for the price?

Not sure

Are you happy with Apica Synthetic's feature set?

Yes

Did Apica Synthetic live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Apica Synthetic go as expected?

I wasn't involved with the implementation phase

Would you buy Apica Synthetic again?

Yes

Other Software Used

Microsoft 365 (formerly Office 365), Nuance Dragon Speech Recognition, Azure DevOps Server (formerly Team Foundation Server)

Likelihood to Recommend

As I use this for only my area, it is very well suited to what I need it to do. Apica Synthetic monitors two different web applications in a time interval that is easily customizable for uptime and latency. These are critical indicators for a cloud-based point-of-sale system. We need solid uptime and limited latency across the enterprise.

Apica Synthetic monitors SaaS POS and keeps us running at 7,000 locations every day

Overall Satisfaction with Apica Synthetic