Appcues vs. PwC Adoption Central

It is well suited for SaaS products or services that have a highly complex user interface. Through Appcues, you can ensure that people discover all the existing and new features and make them understand the value of your product as soon as possible to address the evergreen issue of churn. But if your user interface is really messed up, you should change the product itself instead of using a tool like Appcues to explain everything on the screen.

Incentivized

[PwC Adoption Central is] a great tool to have for recognizing opportunities in your company.

Incentivized

• As a whole, Appcues is very easy to use.
• You can build templates to easily style future modal windows and tooltips.
• They have great customer service! Any time I've had a question our support rep always gets back to me with solutions.

Incentivized

• Helping the team reach their goals
• Provides insight into the productivity
• All customer data in one place to provide a clear

Incentivized

• We were extremely surprised that there are not any Appcues used in Appcues. The app is pretty easy to use, once you figure out how to use it. There were not any type of tutorials when we logged in that quickly walked through how to setup a flow.
• Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful.
• The different tooltips and product actions are great, but being able to customize the different cues a little bit more by changing sizes and aspect ratios could be an improvement.

Incentivized

• Not really anything that comes to mind but again I am not the one that is using it on a day-to-day basis. As I mentioned there are e few teams that use it in my company.

Incentivized

It has a much, much better user interface, better customer care, and of course better pricing. This along with the fact that they were very accommodating for our use case ensured we went ahead with Appcues.

Incentivized

We have used and are still using Salesforce, Looker, and Customer.

Incentivized

• Appcues has allowed us to quickly deploy user help features that target specific users, audiences, even customers with very little effort.
• Appcues has helped gain user traction by providing helpful tooltips, tours, and other rich content, reducing the first-time user learning curve.

Incentivized

• Keeping us focused on a specific goal by analyzing the opportunities and risks has been a great help and a huge motivator.

Incentivized