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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Appcues

    Score7.8 out of 10
    N/AAppcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The goal of using Appcues is to improve product engagement within the user's own customer base.

    $299

    per month/billed monthly

    Pricing
    Appcues
    Editions & Modules
    Essentials
    $299
    per month/billed monthly
    Growth
    $879
    per month/billed annually
    Enterprise
    Contact sales team
    Offerings
    Pricing Offerings
    Appcues
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Appcues
    Considered Both Products
    Appcues
    Chose Appcues
    It has a much, much better user interface, better customer care, and of course better pricing. This along with the fact that they were very accommodating for our use case ensured we went ahead with Appcues.
    Incentivized
    Chose Appcues
    Most of these tools all promise the same thing and have similar directions. I think that Appcues is great if the budget is there and not going to be a problem. Where it really shines is it's customization and easy-to-use interface that truly makes the experience very smooth. Sto…
    Incentivized
    Chose Appcues
    We took a demo for Whatfix but thought them nowhere to be close to Appcue's functionalities. Even though I want more theming options in Appcues, it still has more variety than Whatfix. Also, to make changes to flows, Appcues is more nimble, and you can preview the resultant …
    Incentivized
    Chose Appcues
    One of the things we really loved about Appcues that ultimately led us to go with them is that it has a two-way integration with Heap Analytics. We are big fans of Heap, so being able to create user segments in Heap and push them over to Appcues to show modals to was a huge …
    Incentivized
    Chose Appcues
    We looked at WalkMe a while back when we started looking for a solution, but Appcues at that time made it significantly easier to use and implement. I haven't evaluated WalkMe recently, but I'm sure they've come a long way, just as Appcues has.
    Incentivized
    Chose Appcues
    Appcues is much more affordable than WalkMe and Pendo from our research. We were previously using Intercom, however Intercom was designed more for purely in-app messaging rather than actually providing flows and cues guiding users throughout an app. We also received lots of …
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Best Alternatives
    Appcues
    Small Businesses
    Pendo.io
    Score8.5 out of 10
    Medium-sized Companies
    Whatfix
    Score10 out of 10
    Enterprises
    Whatfix
    Score10 out of 10
    All AlternativesView all alternatives
    User Ratings
    Appcues
    Likelihood to Recommend
    7.7
    (7 ratings)
    User Testimonials
    Appcues
    Likelihood to Recommend
    Appcues
    It is well suited for SaaS products or services that have a highly complex user interface. Through Appcues, you can ensure that people discover all the existing and new features and make them understand the value of your product as soon as possible to address the evergreen issue of churn. But if your user interface is really messed up, you should change the product itself instead of using a tool like Appcues to explain everything on the screen.
    Incentivized
    Read full review
    Pros
    Appcues
    • As a whole, Appcues is very easy to use.
    • You can build templates to easily style future modal windows and tooltips.
    • They have great customer service! Any time I've had a question our support rep always gets back to me with solutions.
    Incentivized
    Read full review
    Cons
    Appcues
    • We were extremely surprised that there are not any Appcues used in Appcues. The app is pretty easy to use, once you figure out how to use it. There were not any type of tutorials when we logged in that quickly walked through how to setup a flow.
    • Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful.
    • The different tooltips and product actions are great, but being able to customize the different cues a little bit more by changing sizes and aspect ratios could be an improvement.
    Incentivized
    Read full review
    Alternatives Considered
    Appcues
    It has a much, much better user interface, better customer care, and of course better pricing. This along with the fact that they were very accommodating for our use case ensured we went ahead with Appcues.
    Incentivized
    Read full review
    Return on Investment
    Appcues
    • Appcues has allowed us to quickly deploy user help features that target specific users, audiences, even customers with very little effort.
    • Appcues has helped gain user traction by providing helpful tooltips, tours, and other rich content, reducing the first-time user learning curve.
    Incentivized
    Read full review
    ScreenShots