It is best suited for larger companies with lots of remote workers that need complex access management. We've barely scratched the surface on what Appgate can do via its API.
If your organization has a full-time IT department or support staff, SonicWall VPN Clients might be a good fit. Configuration can be challenging if you're a small business office manager who HAPPENS to take care of IT (as in my case). Still, once the SonicWall VPN Clients is configured, it works pretty well and at minimal ongoing cost. We opted for extended support from the manufacturer just in case we run into issues that we can't address internally.
Live logging in the client. Currently you have to "download" the logs into a zip file and then open that zipfile to look at the logs. There's no logfile to tail or watch.
Load balancing between controllers could be better. Currently relies on round robin DNS and sometimes a browser will pick a different IP than previous and you'll get a big "LOST CONNECTION TO CONTROLLER" message.
The company has been supportive overall of our needs and desired features. I have not personally called the support services, but I've heard no direct complaints either.
Phone support has been very reliable and useful, but there have been times when better support documentation would have made that call unnecessary. I like to tackle problems internally if I can, as it tends to save time and usually money. The SonicWall VPN Clients system seems to be pretty locked down as far as being accessible to self-manage.
The existing system was FortiGate. The management of the system was a hassle. Because IT personnel had to manually create VPN accounts, user passwords were known to who created them and the end user did not have a way to change them. This created a security issue in the event an IT engineer left the company.
We started the process of vetting Norton VPN, but since it wasn't available from our preferred vendor, we ended up going with SonicWall VPN Clients by default.
ROI is difficult to determine because of the minimal initial cost; that said, now that we've experienced the benefits of having secure VPN access, we couldn't imagine not having it.
Users have much greater flexibility now that specific legacy systems are accessible from places other than the office.
