Apphud vs. ClientSuccess

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Apphud
Score 7.0 out of 10
N/A
Apphud is a technological stack to grow iOS and Android apps with in-app purchases. Designed for app developers, mobile marketers and product managers. It provides a payment infrastructure for cross-platform apps. Set up in-app purchases without writing a single line of a server code: by signing up at Apphud users can integrate its Open source SDK. Apphud integrates with 16 leading tools, including…N/A
ClientSuccess
Score 8.4 out of 10
N/A
ClientSuccess, from the company of the same name in Lehi, is presented by the vendor as a simple yet sophisticated solution for CSMs, and the Executive team. For the CSMs, ClientSuccess brings together the tools, best practices, insights and analytics needed to proactively manage customers. For the Executives, they deliver analytics, metrics and reports to provide a comprehensive view of the health of a SaaS business.N/A
Pricing
ApphudClientSuccess
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ApphudClientSuccess
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUse Apphud for FREE if a total monthly tracked revenue (MTR) across all your apps in Apphud account is less than $10,000. Paid plans starting from $199 per month. Bulk discounts apply If your app earns more than $100,000 per month. Please, contact us for details.
More Pricing Information
Features
ApphudClientSuccess
Security
Comparison of Security features of Product A and Product B
Apphud
-
Ratings
ClientSuccess
8.2
15 Ratings
4% below category average
Role-based user permissions00 Ratings8.215 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Apphud
-
Ratings
ClientSuccess
8.4
13 Ratings
1% below category average
API00 Ratings10.010 Ratings
Integration with Salesforce.com00 Ratings9.012 Ratings
Integration with Marketo00 Ratings7.32 Ratings
Integration with Eloqua00 Ratings7.32 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
Apphud
-
Ratings
ClientSuccess
8.9
16 Ratings
5% above category average
Product usage00 Ratings8.414 Ratings
Help desk / support tickets00 Ratings9.412 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
Apphud
-
Ratings
ClientSuccess
8.6
17 Ratings
5% above category average
NPS surveys00 Ratings7.09 Ratings
Sponsor tracking00 Ratings9.411 Ratings
Customer profiles00 Ratings9.017 Ratings
Automated workflow00 Ratings8.917 Ratings
Internal collaboration00 Ratings7.716 Ratings
Customer health scoring00 Ratings9.017 Ratings
Customer segmentation00 Ratings9.016 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
Apphud
-
Ratings
ClientSuccess
8.4
17 Ratings
4% above category average
Customer health trends00 Ratings9.015 Ratings
Engagement analytics00 Ratings8.113 Ratings
Revenue forecasting00 Ratings7.614 Ratings
Dashboards00 Ratings9.017 Ratings
Best Alternatives
ApphudClientSuccess
Small Businesses
MIP Fund Accounting
MIP Fund Accounting
Score 8.7 out of 10
Intercom
Intercom
Score 8.8 out of 10
Medium-sized Companies
Sage Intacct
Sage Intacct
Score 8.7 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Zuora
Zuora
Score 6.3 out of 10
Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management (discontinued)
Score 8.8 out of 10
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User Ratings
ApphudClientSuccess
Likelihood to Recommend
7.0
(2 ratings)
7.6
(18 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
ApphudClientSuccess
Likelihood to Recommend
Apphud
You might find Apphud as one of the best solutions if you want quick implementation. Apphud is well documented and anyone with a little technical background in app development could integrate it with your existing app or solution. If you want a lightweight, sleek, and best design flow, you should see some demos first, as you might wanna try something better.
Read full review
ClientSuccess
Client Success is well suited to both growing and established companies who know what they want and need to track for their clients. With the broad ability to support numerous accounts, have multiple users, and its custom success cycles to map a clients progress, it would be a great solution for any Client Success team. I think that teams that are unaware of what they need to track wouldn't find Client Success as useful, and organizations that require a large number of custom client descriptions and variables would find certain limitations a barrier to successfully using this tool.
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Pros
Apphud
  • Integration of Apphud is the best thing about it. It is quite a simple process.
  • As our app is Cross-platform, based on Flutter, Apphud manages it automatically.
  • We can precisely analyze the data. Their charts and other analytics formats are awesome.
Read full review
ClientSuccess
  • ClientSuccess makes it easy for our customer success managers to manage their workflows and provides excellent visibility into our company's customer activity and engagement. We're able to log into CS and regularly check segments of our customers that need to be engaged with on a daily basis, log customer health, and be aware of approaching subscription renewals in order to pay appropriate attention to the right customers.
  • The user interface is easy to use, friendly in design, and quick to learn. They make it look attractive with bright color schemes without overdoing it too much.
  • As a customer success manager myself, I am appreciative of how this tool has kickstarted our fairly-new Customer Success department and made us much more organized and knowledgeable as a customer-facing entity.
  • Their customer success/support teams are excellent as well - which is to be expected. We've felt very well taken care of since we became customers of ClientSuccess.
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Cons
Apphud
  • It would be great if they could add some more payment options or payment gateways.
  • They could work on a little improvement in the UI/UX, however, that is not a big issue.
  • They could add some features for better A/B testing.
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ClientSuccess
  • The support view takes a few steps to get to the meat and potatoes.
  • The success score model can be improved to include smaller one-off campaigns. Success score is good for a campaign that has existed for a while but not for the one-off projects.
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Support Rating
Apphud
No answers on this topic
ClientSuccess
They are SUPER responsive...even for late night inquiries.
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Alternatives Considered
Apphud
No answers on this topic
ClientSuccess
HubSpot is excellent as it was an easy expansion from the sales and marketing work we were using it for. It meets our needs but isn't entirely as geared towards customer success like ClientSuccess. ClientSuccess has more bells and whistles that are out of the box vs. HubSpot, where the capabilities may exist but require a little more leg work.
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Return on Investment
Apphud
  • As Apphud is quite easy to integrate, it saves a lot of time and energy.
  • Its precise data analytics and reporting, allow us to make better decisions.
  • After using Apphud, we also got quite positive feedback from the end-users.
Read full review
ClientSuccess
  • Within the first week, leadership was able to have more visibility into the lifestage and health score of each client
  • We needed to become more proactive as an organization and this platform has allowed us to do so with real-time metrics and reporting.
  • We needed to find a way to scale our approach, especially as our Client Success organization continues to grow, and this is already helping.
Read full review
ScreenShots

Apphud Screenshots

Screenshot of Convenient dashboard to see all main metrics at a glance.Screenshot of Powerful integrations with 16 leading mobile solutions, including: AppsFlyer, Adjust, Branch, Amplitude, Firebase, Segment, OneSignal, Slack and many more.Screenshot of Analyze 20+ app metrics, including MRR, ARPU, Refunds, Conversion Rates and many more.Screenshot of Use the power of cohort analysis to make data-driven decisions.Screenshot of See trial conversions in a real time.Screenshot of Run paywall and pricing experiments to maximize app revenue.