Taking it to the next level
December 12, 2019
Taking it to the next level
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ClientSuccess
ClientSuccess is being used to increase production through email automation, alerts/actions, and increasing engagement. It is being used on a few of our inbound customer service clients with hopes of expanding to other clients within the organization. The platforms ability to engage employees has been the biggest surprise win.
- Email automation was great because it integrated with current lists to easily send out.
- Alerts have become a staple at reminding our agents to stay on task and show empathy.
- The support view takes a few steps to get to the meat and potatoes.
- The success score model can be improved to include smaller one-off campaigns. Success score is good for a campaign that has existed for a while but not for the one-off projects.
- Increased production form email automation.
- Increased engagement which in turned lower attrition.